Release V 01.00.10.05 fails to launch

[DanielDimmick]

Using https://github.com/bambulab/BambuStudio/releases/tag/v1.0.10 on fresh Windows 11 application does not start with the following 2 events:

Faulting application name: bambu-studio.exe, version: 1.0.0.0, time stamp: 0x62d2630c
Faulting module name: BambuStudio.dll, version: 0.0.0.0, time stamp: 0x62d2630a
Exception code: 0xc0000005
Fault offset: 0x0000000000a4c6e0
Faulting process ID: 0x4734
Faulting application start time: 0x01d899e771e99b97
Faulting application path: C:\Program Files\Bambu Studio\bambu-studio.exe
Faulting module path: C:\Program Files\Bambu Studio\BambuStudio.dll
Report ID: ede77d47-21f1-4fca-959b-e332e5df4dc0
Faulting package full name: 
Faulting package-relative application ID: 

and

Faulting application name: bambu-studio.exe, version: 1.0.0.0, time stamp: 0x62d2630c
Faulting module name: BambuStudio.dll, version: 0.0.0.0, time stamp: 0x62d2630a
Exception code: 0xc000041d
Fault offset: 0x0000000000a4c6e0
Faulting process ID: 0x4734
Faulting application start time: 0x01d899e771e99b97
Faulting application path: C:\Program Files\Bambu Studio\bambu-studio.exe
Faulting module path: C:\Program Files\Bambu Studio\BambuStudio.dll
Report ID: f4116800-318d-4301-bdc6-7519af951acc
Faulting package full name: 
Faulting package-relative application ID: 

[MizuUsagi1]

Same error codes on Windows 8.1 in event viewer.

Crash Log

Exceptions:

Exception Code :c0000005 ACCESS_VIOLATION

Exception Flag :0x0 NumberParameters :2 
Param 0 :0x0 
Param 1 :0x0 
Context :000000FF9B803540 
ContextFlag : 0x10005f, EFlags: 0x10202 
Fault address:  0xFAE3C690 0x0:0x0 



Show CallStack:

Call SymGetLineFromAddr64 ,Address fae3c690 Error:000001e7

Call SymGetLineFromAddr64 ,Address fae1387f Error:000001e7

Call SymGetLineFromAddr64 ,Address fb431dae Error:000001e7

Call SymGetLineFromAddr64 ,Address fb43163d Error:000001e7

Call SymGetLineFromAddr64 ,Address fb4306fc Error:000001e7

Call SymGetLineFromAddr64 ,Address fb431d64 Error:000001e7

Call SymGetLineFromAddr64 ,Address fb43163d Error:000001e7

Call SymGetLineFromAddr64 ,Address fb4306fc Error:000001e7

Call SymGetLineFromAddr64 ,Address fb431d64 Error:000001e7

Call SymGetLineFromAddr64 ,Address fb43163d Error:000001e7

Call SymGetLineFromAddr64 ,Address fb4306fc Error:000001e7

Call SymGetLineFromAddr64 ,Address fb431d64 Error:000001e7

Call SymGetLineFromAddr64 ,Address fb43163d Error:000001e7

Call SymGetLineFromAddr64 ,Address fb4306fc Error:000001e7

Call SymGetLineFromAddr64 ,Address fb437647 Error:000001e7

Call SymGetLineFromAddr64 ,Address fb3cef8b Error:000001e7

Call SymGetLineFromAddr64 ,Address fb5f3084 Error:000001e7

Call SymGetLineFromAddr64 ,Address fb5f1b04 Error:000001e7

Call SymGetLineFromAddr64 ,Address fb5f2283 Error:000001e7

Call SymGetLineFromAddr64 ,Address fb5f1a1a Error:000001e7

Call SymGetLineFromAddr64 ,Address fb436e5c Error:000001e7

Call SymGetLineFromAddr64 ,Address fb5f1e3a Error:000001e7

Call SymGetLineFromAddr64 ,Address fb3beb1d Error:000001e7

Call SymGetLineFromAddr64 ,Address fb3c030c Error:000001e7

Call SymGetLineFromAddr64 ,Address fb3c3fb8 Error:000001e7

Call SymGetLineFromAddr64 ,Address faa6a06d Error:000001e7

Call SymGetLineFromAddr64 ,Address fb3c6dbc Error:000001e7

Call SymGetLineFromAddr64 ,Address 680f24fd Error:000001e7

Call SymGetLineFromAddr64 ,Address 680f3902 Error:000001e7

Call SymGetLineFromAddr64 ,Address 680f39ce Error:000001e7

Call SymGetLineFromAddr64 ,Address 68302064 Error:000001e7

Call SymGetLineFromAddr64 ,Address 680f102a Error:000001e7

Call SymGetLineFromAddr64 ,Address 680f5910 Error:000001e7

Call SymGetLineFromAddr64 ,Address 680ff065 Error:000001e7

Call SymGetLineFromAddr64 ,Address 680f401e Error:000001e7

Call SymGetLineFromAddr64 ,Address 63fc1949 Error:000001e7

Call SymGetLineFromAddr64 ,Address 63fc1981 Error:000001e7

Call SymGetLineFromAddr64 ,Address 680f3fa6 Error:000001e7

Call SymGetLineFromAddr64 ,Address fb3bf90a Error:000001e7

Call SymGetLineFromAddr64 ,Address fb3c3fd0 Error:000001e7

Call SymGetLineFromAddr64 ,Address faa6a06d Error:000001e7

Call SymGetLineFromAddr64 ,Address fb3c6dbc Error:000001e7

Call SymGetLineFromAddr64 ,Address 680f3f40 Error:000001e7

Call SymGetLineFromAddr64 ,Address 680f3902 Error:000001e7

Call SymGetLineFromAddr64 ,Address 680fefc2 Error:000001e7

Call SymGetLineFromAddr64 ,Address 68302064 Error:000001e7

Call SymGetLineFromAddr64 ,Address 680f11da Error:000001e7

Call SymGetLineFromAddr64 ,Address fb3c28b8 Error:000001e7

Call SymGetLineFromAddr64 ,Address fb3ba703 Error:000001e7

Call SymGetLineFromAddr64 ,Address fb3d1eaa Error:000001e7

Call SymGetLineFromAddr64 ,Address fae16b81 Error:000001e7

Call SymGetLineFromAddr64 ,Address fae16c71 Error:000001e7

Call SymGetLineFromAddr64 ,Address fadba827 Error:000001e7

Call SymGetLineFromAddr64 ,Address fadb89c9 Error:000001e7

Call SymGetLineFromAddr64 ,Address fabe8767 Error:000001e7

Call SymGetLineFromAddr64 ,Address fabd4fcc Error:000001e7

Call SymGetLineFromAddr64 ,Address faa2b003 Error:000001e7

Call SymGetLineFromAddr64 ,Address faa18b59 Error:000001e7

Call SymGetLineFromAddr64 ,Address fb5f7ff9 Error:000001e7

Call SymGetLineFromAddr64 ,Address fb664ad8 Error:000001e7

Call SymGetLineFromAddr64 ,Address faa094c5 Error:000001e7

Call SymGetSymFromAddr64 ,Address fa45eed1 Error:000001e7

Call SymGetLineFromAddr64 ,Address fa46eb09 Error:000001e7

Call SymGetSymFromAddr64 ,Address d7a3560f Error:000001e7

Call SymGetSymFromAddr64 ,Address d7a35ad6 Error:000001e7

Call SymGetLineFromAddr64 ,Address 677b1412 Error:000001e7

Call SymGetLineFromAddr64 ,Address 68285504 Error:000001e7

[jwalker55]

Same issue, Windows 10 21H2
It displays the splash screen and says "Loading Configuration", then the splash screen disappears and the process vanishes from task manager. Event viewer shows the same 2 entries as OP.

Side note: PrusaSlicer and SuperSlicer both run fine on this machine.

i7-9700k
32 GB
RTX 3070 Ti
crash_Sat_Jul_16_16_54_17_0.log

[lanewei120]

The problem may be caused by Windows Media Player not being installed,
Could you install the media player from this page window media player and have a try again?

Meanwhile we will fix the crash issue even it is not installed in the next release soon

[jwalker55]

The problem may be caused by Windows Media Player not being installed, Could you install the media player from this page window media player and have a try again?

Meanwhile we will fix the crash issue even it is not installed in the next release soon

That makes complete sense. I used to use WMP to play music and after a Windows update a while back it completely disappeared. I never bothered to figure out how to reinstall it. Thanks

Update: that did resolve the issue for me.

[MizuUsagi1]

Yup. Looks like you need WMP. Other media players don't work.

[DanielDimmick]

I will close this issue as it does resolve it however 'windows media player' is deprecated in favour of 'media player' and should not be required.