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BambuStudio crashes before splash screen - unusable #2573

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1 of 2 tasks
tennr opened this issue Sep 22, 2023 · 8 comments
Open
1 of 2 tasks

BambuStudio crashes before splash screen - unusable #2573

tennr opened this issue Sep 22, 2023 · 8 comments
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bug Something isn't working

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@tennr
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tennr commented Sep 22, 2023

Bambu Studio Version

1.7.6

Where is the application from?

Bambu Lab Official website

OS version

macOS 13.5

Additional system information

No response

Printer

X1C

How to reproduce

attempt to open BambuStudio... observe the crash report dialog

Actual results

crash

Expected results

application opens

Project file & Debug log uploads

n/a

Checklist of files to include

  • Log file
  • Project file
@tennr tennr added the bug Something isn't working label Sep 22, 2023
@lanewei120 lanewei120 self-assigned this Sep 23, 2023
@lanewei120
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@tennr

are you using v1.7.6.92?
and does it crash when the splash screen is shown?

could you help to fetch the crash stack following this wiki https://wiki.bambulab.com/en/bambu-studio/troubleshoot/crash-freeze-issue?

@tennr
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tennr commented Sep 29, 2023

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               BambuStudio [84963]
Path:                  /Applications/BambuStudio.app/Contents/MacOS/BambuStudio
Identifier:            com.bambulab.bambu-studio
Version:               01.07.06.92 ()
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2023-09-22 13:41:04.8381 -0700
OS Version:            macOS 13.5 (22G74)
Report Version:        12
Anonymous UUID:        BEFBDA34-E1D6-3BE2-C81D-6A698AF9CA6F

Sleep/Wake UUID:       CA727BD6-772F-4D9F-A3B2-A3CEA327D8EE

Time Awake Since Boot: 4000000 seconds
Time Since Wake:       2843836 seconds

System Integrity Protection: enabled

Crashed Thread:        0  bambustu_main  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000000005a0
Exception Codes:       0x0000000000000001, 0x00000000000005a0

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [84963]

VM Region Info: 0x5a0 is not in any region.  Bytes before following region: 105553518918240
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
--->  
      MALLOC_NANO (reserved)   600018000000-600020000000 [128.0M] rw-/rwx SM=NUL  ...(unallocated)

Thread 0 Crashed:: bambustu_main Dispatch queue: com.apple.main-thread
0   BambuStudio                   	       0x101b7802c Slic3r::GUI::MainFrame::update_side_preset_ui() + 60
1   BambuStudio                   	       0x101b3490c Slic3r::GUI::GUI_App::reload_settings() + 132
2   BambuStudio                   	       0x101b5caa8 wxAsyncMethodCallEventFunctor<Slic3r::GUI::GUI_App::start_sync_user_preset(bool)::$_49::operator()(bool) const::'lambda'()>::Execute() + 244
3   BambuStudio                   	       0x103b45b30 wxEvtHandler::ProcessEventLocally(wxEvent&) + 172
4   BambuStudio                   	       0x103b45900 wxEvtHandler::ProcessEvent(wxEvent&) + 56
5   BambuStudio                   	       0x103b45750 wxEvtHandler::ProcessPendingEvents() + 236
6   BambuStudio                   	       0x103aa997c wxAppConsoleBase::ProcessPendingEvents() + 112
7   BambuStudio                   	       0x103ace5c8 wxEventLoopBase::DoYieldFor(long) + 52
8   BambuStudio                   	       0x103ace51c wxEventLoopBase::YieldFor(long) + 120
9   BambuStudio                   	       0x103aa9350 wxAppConsoleBase::Yield(bool) + 104
10  BambuStudio                   	       0x103864d14 wxWebViewWebKit::RunScriptSync(wxString const&, wxString*) const + 248
11  BambuStudio                   	       0x103865148 wxWebViewWebKit::RunScript(wxString const&, wxString*) const + 84
12  BambuStudio                   	       0x103861c78 wxWebView::GetUserAgent() const + 76
13  BambuStudio                   	       0x101dbd5a0 Slic3r::GUI::PrinterWebView::PrinterWebView(wxWindow*) + 2200
14  BambuStudio                   	       0x101b64660 Slic3r::GUI::MainFrame::init_tabpanel() + 1204
15  BambuStudio                   	       0x101b62db4 Slic3r::GUI::MainFrame::MainFrame() + 2868
16  BambuStudio                   	       0x101b22e88 Slic3r::GUI::GUI_App::on_init_inner() + 5704
17  BambuStudio                   	       0x101b217f4 Slic3r::GUI::GUI_App::OnInit() + 16
18  BambuStudio                   	       0x103a03eb8 wxApp::CallOnInit() + 152
19  BambuStudio                   	       0x103afbe48 wxEntry(int&, wchar_t**) + 128
20  BambuStudio                   	       0x101b0c010 Slic3r::GUI::GUI_Run(Slic3r::GUI::GUI_InitParams&) + 172
21  BambuStudio                   	       0x100fc511c Slic3r::CLI::run(int, char**) + 23128
22  BambuStudio                   	       0x100ffe22c main + 172
23  dyld                          	       0x19395bf28 start + 2236

Thread 1:
0   libsystem_pthread.dylib       	       0x193caed8c start_wqthread + 0

Thread 2:
0   libsystem_pthread.dylib       	       0x193caed8c start_wqthread + 0

Thread 3:
0   libsystem_pthread.dylib       	       0x193caed8c start_wqthread + 0

Thread 4:
0   libsystem_pthread.dylib       	       0x193caed8c start_wqthread + 0

Thread 5:: com.apple.NSEventThread
0   libsystem_kernel.dylib        	       0x193c73f54 mach_msg2_trap + 8
1   libsystem_kernel.dylib        	       0x193c86280 mach_msg2_internal + 80
2   libsystem_kernel.dylib        	       0x193c7cbb8 mach_msg_overwrite + 604
3   libsystem_kernel.dylib        	       0x193c742d0 mach_msg + 24
4   CoreFoundation                	       0x193d927e4 __CFRunLoopServiceMachPort + 160
5   CoreFoundation                	       0x193d910c4 __CFRunLoopRun + 1208
6   CoreFoundation                	       0x193d904b8 CFRunLoopRunSpecific + 612
7   AppKit                        	       0x1970e1f54 _NSEventThread + 172
8   libsystem_pthread.dylib       	       0x193cb3fa8 _pthread_start + 148
9   libsystem_pthread.dylib       	       0x193caeda0 thread_start + 8

Thread 6:: iotc_conn_hdlr
0   libsystem_kernel.dylib        	       0x193c7f030 __select + 8
1   libBambuSource.dylib          	       0x10ca7a9e0 tutk_platform_fdset_select + 112
2   libBambuSource.dylib          	       0x10ca7c184 connectionHandlerThread + 284
3   libsystem_pthread.dylib       	       0x193cb3fa8 _pthread_start + 148
4   libsystem_pthread.dylib       	       0x193caeda0 thread_start + 8

Thread 7:: iotc_taskmgr
0   libsystem_kernel.dylib        	       0x193c7754c __semwait_signal + 8
1   libsystem_c.dylib             	       0x193b582d0 nanosleep + 220
2   libsystem_c.dylib             	       0x193b581e8 usleep + 68
3   libBambuSource.dylib          	       0x10ca7b17c tutk_TaskMng_Run + 296
4   libsystem_pthread.dylib       	       0x193cb3fa8 _pthread_start + 148
5   libsystem_pthread.dylib       	       0x193caeda0 thread_start + 8

Thread 8:
0   libsystem_kernel.dylib        	       0x193c77750 __psynch_cvwait + 8
1   libsystem_pthread.dylib       	       0x193cb4574 _pthread_cond_wait + 1232
2   libc++.1.dylib                	       0x193bdcef0 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 28
3   libbambu_networking.dylib     	       0x10d16c7e8 BBL::TunnelMqtt::reconnect(std::__1::unique_lock<std::__1::mutex>&, int) + 616
4   libbambu_networking.dylib     	       0x10d16c0d0 BBL::TunnelMqtt::run() + 72
5   libbambu_networking.dylib     	       0x10d16f444 void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct>>, BBL::TunnelMqtt::attached()::$_1>>(void*) + 68
6   libsystem_pthread.dylib       	       0x193cb3fa8 _pthread_start + 148
7   libsystem_pthread.dylib       	       0x193caeda0 thread_start + 8

Thread 9:
0   libsystem_kernel.dylib        	       0x193c77750 __psynch_cvwait + 8
1   libsystem_pthread.dylib       	       0x193cb4574 _pthread_cond_wait + 1232
2   BambuStudio                   	       0x10213c700 boost::condition_variable::do_wait_until(boost::unique_lock<boost::mutex>&, boost::detail::real_platform_timepoint const&) + 84
3   BambuStudio                   	       0x101b5d6d0 void boost::this_thread::sleep_for<long long, boost::ratio<1l, 1000l>>(boost::chrono::duration<long long, boost::ratio<1l, 1000l>> const&) + 220
4   BambuStudio                   	       0x101b5cea4 boost::detail::thread_data<Slic3r::GUI::GUI_App::start_sync_user_preset(bool)::$_50>::run() + 620
5   BambuStudio                   	       0x10213bba8 boost::(anonymous namespace)::thread_proxy(void*) + 176
6   libsystem_pthread.dylib       	       0x193cb3fa8 _pthread_start + 148
7   libsystem_pthread.dylib       	       0x193caeda0 thread_start + 8

Thread 10:: JavaScriptCore libpas scavenger
0   libsystem_kernel.dylib        	       0x193c77750 __psynch_cvwait + 8
1   libsystem_pthread.dylib       	       0x193cb4574 _pthread_cond_wait + 1232
2   JavaScriptCore                	       0x1ae2689d8 scavenger_thread_main + 1428
3   libsystem_pthread.dylib       	       0x193cb3fa8 _pthread_start + 148
4   libsystem_pthread.dylib       	       0x193caeda0 thread_start + 8

Thread 11:: com.apple.coreanimation.render-server
0   libsystem_kernel.dylib        	       0x193c73f54 mach_msg2_trap + 8
1   libsystem_kernel.dylib        	       0x193c86280 mach_msg2_internal + 80
2   libsystem_kernel.dylib        	       0x193c7cbb8 mach_msg_overwrite + 604
3   libsystem_kernel.dylib        	       0x193c742d0 mach_msg + 24
4   QuartzCore                    	       0x19b2c0884 CA::Render::Server::server_thread(void*) + 564
5   QuartzCore                    	       0x19b2c0640 thread_fun(void*) + 32
6   libsystem_pthread.dylib       	       0x193cb3fa8 _pthread_start + 148
7   libsystem_pthread.dylib       	       0x193caeda0 thread_start + 8

Thread 12:
0   libsystem_pthread.dylib       	       0x193caed8c start_wqthread + 0

Thread 13:
0   libsystem_pthread.dylib       	       0x193caed8c start_wqthread + 0

Thread 14:
0   libsystem_pthread.dylib       	       0x193caed8c start_wqthread + 0

Thread 15:
0   libsystem_pthread.dylib       	       0x193caed8c start_wqthread + 0

Thread 16:
0   libsystem_pthread.dylib       	       0x193caed8c start_wqthread + 0

Thread 17:
0   libsystem_pthread.dylib       	       0x193caed8c start_wqthread + 0

Thread 18:: CVDisplayLink
0   libsystem_kernel.dylib        	       0x193c77750 __psynch_cvwait + 8
1   libsystem_pthread.dylib       	       0x193cb45a0 _pthread_cond_wait + 1276
2   CoreVideo                     	       0x19ba47c68 CVDisplayLink::waitUntil(unsigned long long) + 324
3   CoreVideo                     	       0x19ba46d38 CVDisplayLink::runIOThread() + 504
4   libsystem_pthread.dylib       	       0x193cb3fa8 _pthread_start + 148
5   libsystem_pthread.dylib       	       0x193caeda0 thread_start + 8

Thread 19:: CVDisplayLink
0   libsystem_kernel.dylib        	       0x193c77750 __psynch_cvwait + 8
1   libsystem_pthread.dylib       	       0x193cb45a0 _pthread_cond_wait + 1276
2   CoreVideo                     	       0x19ba47c68 CVDisplayLink::waitUntil(unsigned long long) + 324
3   CoreVideo                     	       0x19ba46d38 CVDisplayLink::runIOThread() + 504
4   libsystem_pthread.dylib       	       0x193cb3fa8 _pthread_start + 148
5   libsystem_pthread.dylib       	       0x193caeda0 thread_start + 8

Thread 20:
0   libsystem_kernel.dylib        	       0x193c77750 __psynch_cvwait + 8
1   libsystem_pthread.dylib       	       0x193cb4574 _pthread_cond_wait + 1232
2   BambuStudio                   	       0x10213c2ac boost::condition_variable::wait(boost::unique_lock<boost::mutex>&) + 76
3   BambuStudio                   	       0x101d3ad4c Slic3r::GUI::MediaPlayCtrl::media_proc() + 188
4   BambuStudio                   	       0x10213bba8 boost::(anonymous namespace)::thread_proxy(void*) + 176
5   libsystem_pthread.dylib       	       0x193cb3fa8 _pthread_start + 148
6   libsystem_pthread.dylib       	       0x193caeda0 thread_start + 8


Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x000000016ee44680   x1: 0x0000000000000000   x2: 0x0000000000000000   x3: 0x0000600000e81100
    x4: 0x0000600000e81140   x5: 0x000000010f906a10   x6: 0x000000010f906a88   x7: 0x00006000025ace70
    x8: 0x00000000000000aa   x9: 0x00000000000000a9  x10: 0x00000000000010e0  x11: 0x00000000000007fb
   x12: 0x00000000d244480b  x13: 0x00000000000007fd  x14: 0x00000000d264502e  x15: 0x00000000d244480b
   x16: 0x000000000000002e  x17: 0x0000000052600000  x18: 0x0000000000000000  x19: 0x0000000000000000
   x20: 0x0000600002ec68b8  x21: 0x0000600002ec68b8  x22: 0x000000016ee447a8  x23: 0x0000000000000000
   x24: 0x00000001049b94c8  x25: 0x00000001049bc690  x26: 0x000000012a914da0  x27: 0x0000600000e5ca20
   x28: 0x00000001048aa8b0   fp: 0x000000016ee44740   lr: 0x0000000101b78024
    sp: 0x000000016ee44720   pc: 0x0000000101b7802c cpsr: 0x60001000
   far: 0x00000000000005a0  esr: 0x92000006 (Data Abort) byte read Translation fault

Binary Images:
       0x100fb4000 -        0x1046dbfff com.bambulab.bambu-studio (01.07.06.92) <1669e0f9-c2e3-3733-ad8f-bdcfe74ac2c5> /Applications/BambuStudio.app/Contents/MacOS/BambuStudio
       0x10bfd4000 -        0x10bfdffff libobjc-trampolines.dylib (*) <8e928412-9e96-32d4-b173-d99beb9fed0b> /usr/lib/libobjc-trampolines.dylib
       0x10d074000 -        0x10d4a3fff libbambu_networking.dylib (*) <229991f2-d82a-3cf9-8b5b-4ca8545fb556> /Users/USER/Library/Application Support/BambuStudio/*/libbambu_networking.dylib
       0x10ca18000 -        0x10cc67fff libBambuSource.dylib (*) <eeaf8f47-4932-3da7-86e0-da6e963c20bd> /Users/USER/Library/Application Support/BambuStudio/*/libBambuSource.dylib
       0x10ceac000 -        0x10cf17fff com.apple.AppleMetalOpenGLRenderer (1.0) <76243a19-d6d2-32ee-84d3-7bcfce93d66e> /System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/MacOS/AppleMetalOpenGLRenderer
       0x12f100000 -        0x12f723fff com.apple.audio.codecs.Components (7.0) <666daa13-93c5-36ad-970c-bdad726edf2d> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
       0x193956000 -        0x1939e4587 dyld (*) <e7a99595-e0f8-34af-be8b-9347d0d658a4> /usr/lib/dyld
       0x193cad000 -        0x193cb9fff libsystem_pthread.dylib (*) <1f30fb9a-bdf9-32db-a709-8417666a7e45> /usr/lib/system/libsystem_pthread.dylib
       0x193c73000 -        0x193cacff7 libsystem_kernel.dylib (*) <08c5fe2a-b0bf-3ab6-bb42-460c18917d33> /usr/lib/system/libsystem_kernel.dylib
       0x193d13000 -        0x1941ecfff com.apple.CoreFoundation (6.9) <b3b2df49-2db8-370e-84ae-e0a2704515b8> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
       0x196f7e000 -        0x197e8dfff com.apple.AppKit (6.9) <ab4a163e-3a53-3fde-a88d-130759291adb> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
       0x193b4b000 -        0x193bc9ff7 libsystem_c.dylib (*) <949943e2-52cb-3c95-ab08-7ed984333d03> /usr/lib/system/libsystem_c.dylib
       0x193bca000 -        0x193c56ff7 libc++.1.dylib (*) <3ee92404-8fc3-374b-a598-d5c9a8cd64b5> /usr/lib/libc++.1.dylib
       0x1adfec000 -        0x1af6f3fff com.apple.JavaScriptCore (18615) <957522fa-9b44-3c8f-9bd4-a209c728b133> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
       0x19b279000 -        0x19b5f6fff com.apple.QuartzCore (1.11) <e5f1c0e3-63e6-335d-8d67-d395562e9778> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
       0x19ba44000 -        0x19baa5fff com.apple.CoreVideo (1.8) <a99dd321-e9f2-3195-a72d-d83acacb3f43> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.6G resident=0K(0%) swapped_out_or_unallocated=1.6G(100%)
Writable regions: Total=6.0G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=6.0G(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               256K        2 
Activity Tracing                   256K        1 
CG backing stores                 4480K        8 
CG image                          27.8M      358 
CG raster data                    1568K        8 
ColorSync                          512K       25 
CoreAnimation                     19.1M       80 
CoreGraphics                        64K        4 
CoreGraphics (reserved)             16K        1         reserved VM address space (unallocated)
CoreImage                           48K        3 
CoreUI image data                  816K       13 
Foundation                          16K        1 
Kernel Alloc Once                   32K        1 
MALLOC                           309.5M       60 
MALLOC guard page                  192K        9 
MALLOC_MEDIUM (reserved)           1.1G        9         reserved VM address space (unallocated)
MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
STACK GUARD                       56.3M       21 
Stack                             22.6M       21 
VM_ALLOCATE                      128.8M       47 
VM_ALLOCATE (reserved)             3.9G        1         reserved VM address space (unallocated)
WebKit Malloc                    192.1M        4 
__AUTH                            2564K      426 
__AUTH_CONST                      31.7M      662 
__CTF                               824        1 
__DATA                            16.4M      656 
__DATA_CONST                      35.0M      670 
__DATA_DIRTY                      2145K      252 
__FONT_DATA                        2352        1 
__GLSLBUILTINS                    5174K        1 
__INFO_FILTER                         8        1 
__LINKEDIT                       830.1M        7 
__OBJC_RO                         66.4M        1 
__OBJC_RW                         2012K        1 
__TEXT                           768.8M      690 
dyld private memory                320K        4 
mapped file                      296.6M       31 
shared memory                     1552K       20 
===========                     =======  ======= 
TOTAL                              8.1G     4102 
TOTAL, minus reserved VM space     2.8G     4102 



-----------
Full Report
-----------

{"app_name":"BambuStudio","timestamp":"2023-09-22 13:41:05.00 -0700","app_version":"01.07.06.92","slice_uuid":"1669e0f9-c2e3-3733-ad8f-bdcfe74ac2c5","build_version":"","platform":1,"bundleID":"com.bambulab.bambu-studio","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.5 (22G74)","roots_installed":0,"name":"BambuStudio","incident_id":"9113E41F-5757-4A25-B0B3-3F9D5A096430"}
{
  "uptime" : 4000000,
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro18,4",
  "coalitionID" : 286887,
  "osVersion" : {
    "train" : "macOS 13.5",
    "build" : "22G74",
    "releaseType" : "User"
  },
  "captureTime" : "2023-09-22 13:41:04.8381 -0700",
  "incident" : "9113E41F-5757-4A25-B0B3-3F9D5A096430",
  "pid" : 84963,
  "translated" : false,
  "cpuType" : "ARM-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2023-09-22 13:41:03.8979 -0700",
  "procStartAbsTime" : 96906237291776,
  "procExitAbsTime" : 96906259271822,
  "procName" : "BambuStudio",
  "procPath" : "\/Applications\/BambuStudio.app\/Contents\/MacOS\/BambuStudio",
  "bundleInfo" : {"CFBundleShortVersionString":"01.07.06.92","CFBundleVersion":"","CFBundleIdentifier":"com.bambulab.bambu-studio"},
  "storeInfo" : {"deviceIdentifierForVendor":"2C7AB387-5D55-5896-BB4A-9849BCD7A413","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.bambulab.bambu-studio",
  "crashReporterKey" : "BEFBDA34-E1D6-3BE2-C81D-6A698AF9CA6F",
  "codeSigningID" : "com.bambulab.bambu-studio",
  "codeSigningTeamID" : "F4SKHPXDD9",
  "codeSigningFlags" : 570495745,
  "codeSigningValidationCategory" : 6,
  "codeSigningTrustLevel" : 0,
  "wakeTime" : 2843836,
  "sleepWakeUUID" : "CA727BD6-772F-4D9F-A3B2-A3CEA327D8EE",
  "sip" : "enabled",
  "vmRegionInfo" : "0x5a0 is not in any region.  Bytes before following region: 105553518918240\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      MALLOC_NANO (reserved)   600018000000-600020000000 [128.0M] rw-\/rwx SM=NUL  ...(unallocated)",
  "exception" : {"codes":"0x0000000000000001, 0x00000000000005a0","rawCodes":[1,1440],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x00000000000005a0"},
  "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":84963},
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@lanewei120 lanewei120 removed their assignment Sep 29, 2023
@lanewei120
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@tennr thanks very much for this detailed stack
we will have a more debug on this stack

is this issue 100% reproduciable on your side?
if yes, you can remove /Users/user.name/Library/Application Support/BambuStudio/plugins and reboot bambustudio

@tennr
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tennr commented Sep 29, 2023

@lanewei120 It failed at least 6 times in a row. I had to uninstall and reinstall previous version and restore Studio settings from a backup.

Do you know if removing plugins is a known fix for this behavior?

@lanewei120
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@lanewei120 It failed at least 6 times in a row. I had to uninstall and reinstall previous version and restore Studio settings from a backup.

Do you know if removing plugins is a known fix for this behavior?

@tennr
currently this is the first one found with this callstack
as we can not reproduce it here,
I am afraid we don't know whether it can fix it or not
just for a suggestion to try

@bambu123
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bambu123 commented Oct 7, 2023

@StoneLiBambulab 可能调用 wxWebViewWebKit::RunScript 太早了。GetUserAgent 相关调用需要延后。

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it will be fixed in next release.

Thanks!

Stone Li

lanewei120 pushed a commit that referenced this issue Oct 10, 2023
GITHUB: #2573

Change-Id: Ic365bc411dd829701ce4ffd0090b09367cb6eddc
Signed-off-by: Stone Li <stone.li@bambulab.com>
lanewei120 pushed a commit that referenced this issue Oct 10, 2023
GITHUB: #2573

Change-Id: Ic365bc411dd829701ce4ffd0090b09367cb6eddc
Signed-off-by: Stone Li <stone.li@bambulab.com>
lanewei120 pushed a commit that referenced this issue Nov 1, 2023
GITHUB: #2573

Change-Id: Ic365bc411dd829701ce4ffd0090b09367cb6eddc
Signed-off-by: Stone Li <stone.li@bambulab.com>
lanewei120 pushed a commit that referenced this issue Nov 1, 2023
GITHUB: #2573

Change-Id: Ic365bc411dd829701ce4ffd0090b09367cb6eddc
Signed-off-by: Stone Li <stone.li@bambulab.com>
@SaltWei
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SaltWei commented Jan 18, 2024

@tennr Does this issue still exist under your PC environment?

@bambu123 bambu123 removed their assignment Feb 6, 2024
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