Basecamp Policies, Terms, and Legal Stuff
The rough print and the fine print. We try to make all our policies as clear, fair, and readable as possible.
- Terms of Service
- Privacy Regulations reference
- Cancellation policy
- Refund policy
- Use Restrictions policy
- Security overview
- Until the End of the Internet
- Account ownership information for Basecamp 2 and Basecamp 3
- Service Level Agreement (SLA) for Basecamp Big
- How to manage the HEY account of someone who is incapacitated or has died
- HEY for Work Ownership and Management Policy
A Note About the Email Addresses
If you try to click on any of the Support links in this repository, you'll get a 404 page. Don't despair! You can always reach us at firstname.lastname@example.org. Highrise customers can also email email@example.com and HEY users can reach out to firstname.lastname@example.org. Your emails all go to our same friendly Support team.
So how come the links don't work in this repository? The short answer is: we made a technical tradeoff. The long answer is, we copy the policies in this repository to our product marketing sites. To make it easier to transfer, we are now using relative links, this Jekyll plugin to convert Markdown links to a valid web URL, and some Liquid variables.
Public Contributions Welcome
We welcome our customers—you!—to suggest changes to our policies and to offer feedback on the changes we have planned. Please do chime in on any open pull request, or even file a pull request yourself.
Steal These Policies
You're free to use these policies in your own organization under the Creative Commons Attribution license. Edit them. Adapt them to your needs. Share them. Put them to work.
An example of a brief, unobtrusive attribution for your own policies that you've based on ours:
Here's how you could re-share your own policies under a CC license with attribution: