Merge branch 'master' of heroku.com:bashubot

basho · Jun 2, 2015 · 4361494 · 4361494
2 parents 296b36f + 50dbde0
commit 4361494
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Showing 2 changed files with 53 additions and 7 deletions.
diff --git a/scripts/hipchat_rooms.coffee b/scripts/hipchat_rooms.coffee
@@ -44,6 +44,34 @@ hipchatApi =
             msg.reply err if err?
             msg.reply resp if resp?
 
+  printTranscript: (msg, ticketnum) ->
+    (callback) =>
+      @roomFromTicket(msg, ticketnum) (err, room) =>
+        if err isnt null
+          msg.reply err
+        else
+          hipchatter.history room.id, (err, data) =>
+            if err isnt null
+              msg.reply err
+            else
+              startMessage = "Begin support session for ticket #{ticketnum}"
+              replyArray = []
+              printout = false
+              for item in data.items
+                printout = true if item.message is startMessage
+                #if we are at the current ticket session, start gathering transcript
+                if printout
+                  d = new Date(parseInt(Date.parse(item.date)))
+                  formattedDate = "#{d.getMonth() + 1}/#{d.getDate()}/#{d.getFullYear()} #{d.getHours()}:#{if d.getMinutes() < 10 then '0' else ''}#{d.getMinutes()}"
+                  #filter out BashoBot and HipChat messages
+                  if item.file isnt undefined
+                    item.message = "File - #{item.file.name} - #{item.file.url}.  " + item.message
+                  if item.from.name? and (item.from.name isnt "Basho Bot")
+                    replyArray.push "[#{formattedDate}] #{item.from.name}: #{item.message}"
+              pnote = "#{replyArray.join("\n")}"
+              msg.robot.zenDesk.uploadComment msg, ticketnum, "Adding chat transcript from recent HipChat conversation.", true, "ticket_#{ticketnum}_transcript.txt","text/plain", pnote, (retObj) ->
+                msg.reply("Updated ticket #{ticketnum}")
+
   setGuestFromTicketAndTag: (msg,ticketnum,access) ->
     @roomFromTicket(msg,ticketnum) (err,room) =>
       if err isnt null
@@ -398,8 +426,10 @@ module.exports = (robot) ->
       msg.reply err if err?
       msg.reply created if created?
 
-  robot.respond /(?:attach|quote|chat)*\s*log to ticket [#]?([0-9]*)\s*$/i, (msg) ->
-    msg.reply "not yet implemented"
+  robot.respond /(?:attach |quote |chat )*\s*log to ticket [#]?([0-9]*)\s*$/i, (msg) ->
+    hipchatApi.printTranscript(msg, msg.match[1]) (err, generated) ->
+      msg.reply err if err?
+      msg.reply generated if generated?
 
   robot.respond /(?:list |show |all )*(?:open|guest|accessible|public) rooms/i, (msg) ->
     hipchatApi.listOpenRooms msg
@@ -409,7 +439,7 @@ module.exports = (robot) ->
       msg.reply err if err?
       msg.reply result if result?
 
-  robot.respond /get org for ticket (.*)$/i, (msg) ->
+  robot.respond /get org for ticket #]? (.*)$/i, (msg) ->
     msg.robot.zenDesk.getOrgNameFromTicket(msg, msg.match[1]) (Org) ->
       msg.reply Org
 

diff --git a/scripts/zendesk.coffee b/scripts/zendesk.coffee
@@ -24,16 +24,22 @@ zenDesk =
   user: process.env.ZENDESKAPI_USER
   token: process.env.ZENDESKAPI_TOKEN
 
-  httpClient: () ->
-    HttpClient.create(@url, headers: { 'Authorization': 'Basic ' + new Buffer("#{@user}/token:#{@token}").toString('base64'), 'Accept': 'application/json', 'Content-Type': 'application/json' })
-
+  httpClient: (contentType = "application/json", customHeaders = {}) ->
+    headerObj =  {
+                    'Authorization': 'Basic ' + new Buffer("#{@user}/token:#{@token}").toString('base64'),
+                    'Accept': 'application/json',
+                    'Content-Type': contentType
+                  }
+      for k of customHeaders
+        headerObj[k] = customHeaders[k]
+    HttpClient.create(@url, headers: headerObj)
 
   process: (msg, method, fun, field) ->
     (err, res, body) ->
       if err
         msg.reply "Error processing #{method} request: #{err}"
       else
-        if res.statusCode is 200
+        if res.statusCode is 200 or 201
           bodydata = JSON.parse body
           if fun
             if field
@@ -70,6 +76,16 @@ zenDesk =
     updateobject = '{"ticket":{"status":"pending","comment":{"public":"'+customercansee+'","body":"'+comment+'"}}}'
     @put msg, "tickets/#{ticknum}.json", updateobject, "ticket"
 
+  uploadComment: (msg, ticknum, comment, customercansee, filename, contentType, data, callback) ->
+    @upload(msg, filename, contentType, data) (body) =>
+      filetoken = body.upload.token
+      updateobject = '{"ticket":{"status":"pending","comment":{"public":"'+customercansee+'","body":"'+comment+'","uploads":["'+filetoken+'"]}}}'
+      @put(msg, "tickets/#{ticknum}.json", updateobject, "ticket") (callback)
+
+  upload: (msg, filename, contentType, data) ->
+    (fun) =>
+      @httpClient(contentType, {"content-length":data.length}).path("/api/v2/uploads.json").query({"filename":filename}).post(data) @process msg, "POST", fun
+
   getComments: (msg, ticketnum) ->
     @get msg, "tickets/#{ticketnum}/comments.json"