Call-Center-Statistics-Analysis

Call center statistics analysis.

This is currently a work in progress.

This project is to analyze data from a call center, and determine what staffing level is needed to meet a specific service level.

Name		Name	Last commit message	Last commit date
Latest commit History 43 Commits
images		images
.gitignore		.gitignore
Call-Center-Statistics-Analysis.Rproj		Call-Center-Statistics-Analysis.Rproj
Capstone Draft.Rmd		Capstone Draft.Rmd
Capstone Phone Stats.Rproj		Capstone Phone Stats.Rproj
Capstone_Draft.html		Capstone_Draft.html
Clean Up.R		Clean Up.R
Clean Up.Rmd		Clean Up.Rmd
Clean_Up.html		Clean_Up.html
Exploratory Analysis - Call Volume.Rmd		Exploratory Analysis - Call Volume.Rmd
Exploratory Analysis - Initial Questions.Rmd		Exploratory Analysis - Initial Questions.Rmd
Exploratory_Analysis_-_Call_Volume.html		Exploratory_Analysis_-_Call_Volume.html
Machine Learning Questions.docx		Machine Learning Questions.docx
Machine Learning.R		Machine Learning.R
Proposal.Rmd		Proposal.Rmd
Proposal.html		Proposal.html
README.md		README.md
Statistical Analysis.Rmd		Statistical Analysis.Rmd
Statistical_Analysis.pdf		Statistical_Analysis.pdf
agent_perf_refined.csv		agent_perf_refined.csv
agent_perf_sanitized.csv		agent_perf_sanitized.csv
agents_ptd_refined.csv		agents_ptd_refined.csv
answered_primary_refined.csv		answered_primary_refined.csv
answered_sanitized.rar		answered_sanitized.rar
applications_sanitized.csv		applications_sanitized.csv
apps_primary_refined.csv		apps_primary_refined.csv
ptdAgents_sanitized.csv		ptdAgents_sanitized.csv
skills_primary_refined.csv		skills_primary_refined.csv
skillsets_sanitized.csv		skillsets_sanitized.csv
testing exploratory.R		testing exploratory.R

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