Failed to start / finish USMT, an un-known error has occured.

[danilanzarote]

Describe the bug
"Failed to start / finish USMT, an un-known error has occured" when migration is almost done and nothing is created in Store

To Reproduce
Steps to reproduce the behavior:
Capture a user's profile from a remote PC

Expected behavior
USMT to complete

Screenshots
If applicable, add screenshots to help explain your problem.

Logs
[VERBOSE]<21:44:52> 2024-01-24 21:44:51, Info [0x000000] Success, 37 errors ignored. See the log for more information.[gle=0x00000091]
2024-01-24 21:44:51, Info [0x000000] USMT Completed at 2024/01/24:21:44:51.690[gle=0x00000091]
2024-01-24 21:44:51, Info [0x000000] ----------------------------------- USMT ERROR SUMMARY -----------------------------------
2024-01-24 21:44:51, Info [0x000000] * One or more errors were encountered in migration (ordered by first occurence)
2024-01-24 21:44:51, Info [0x000000] +-----------------------------------------------------------------------------------------
2024-01-24 21:44:51, Info [0x000000] | Error Code | Caused Abort | Recurrence | First Occurence
2024-01-24 21:44:51, Info [0x000000] | 395 | No | 37 | Read error 395 for C:\Users\lcarroll\OneDrive - Gilead Sciences\Desktop[244507252_402261131336283_7773709582088968574_n.jpg]. Windows error 395 description: Access to the cloud file is denied.
2024-01-24 21:44:51, Info [0x000000] +-----------------------------------------------------------------------------------------
2024-01-24 21:44:51, Info [0x000000] 37 migration errors would have been fatal if not for /c. Please set log verbose level to at least /v:1 for details

[ERROR]<21:44:53> Failed to start / finish USMT, an un-known error has occured.

[INFO]<21:44:56> Removing USMT from CCPC6P1MNR3...
[SUCCESS]<21:45:38> USMT removed successfully.
[INFO]<21:45:38> Done.

IMPORTANT

To retrieve the logs, click "File", the select "Save log..." Copy the contents of the log file and paste it here.
Refrain from copying and pasting the log from the console since it does not output verbose information.

**Additional context**
It does work well but looks like it cannot be completed. If it has to do with the numbers of errors (37) ignored because of /c, 
then how to exclude One drive from migration?. Thank you

[JJSaysNay]

Unfortunately I'm getting the same issue over and over, primarily on Windows 10 computers. Windows 11 backup seems to work --- I haven't tried a restore just yet.

[krisdb2009]

Can you send the entire log file? I need to see what USMT is outputting on the "soft" failure.

[JJSaysNay]

Can you send the entire log file? I need to see what USMT is outputting on the "soft" failure.
SuperGrate_6-12-2024_1-09-19 PM.log

[krisdb2009]

I think I fixed this issue; it looks like SuperGrate was interpreting the non-fatal errors as reason to abort the migration sequence.
1.4.2.0...1.4.3.0
https://github.com/belowaverage-org/SuperGrate/releases/tag/1.4.3.0

[JJSaysNay]

Hey Dylan, thanks for the update. I just ran the new version from a Windows 11 computer to Windows 10 and it failed with the same "Failed to start /finish USMT, an unknown error has occurred."

I tried again Windows 10 to Windows 11 and same deal.

I don't know if something is blocking this from running but I can't find anything on my systems. If there's anything I can provide, I'd be more than happy to.

Thank you again for this effort!

[krisdb2009]

@JJSaysNay

Can you try this version?

https://github.com/belowaverage-org/SuperGrate/releases/tag/1.4.4.0

[JJSaysNay]

It seems to be working like a charm this morning! Thank you very much on your work on this and the subsequent fixes.

[krisdb2009]

Perfect!!! Thank you for the report and testing!