SMTP settings - status timeout

[buchacho]

Hello. I get an SMTP timeout error. The data is entered correctly, I do not understand what the problem is. Thanks

Checking environment: Passed
Checking Connection: Passed
Checking Secret: Passed
Checking SMTP connection: Failed
Error connecting to SMTP - Net::ReadTimeout

my conf

SMTP_SERVER=smtp.mail.ru
SMTP_PORT=465
SMTP_DOMAIN=c1.ru
SMTP_USERNAME=i**@c1.ru
SMTP_PASSWORD=
SMTP_AUTH=plain
SMTP_STARTTLS_AUTO=true

[runout-at]

try port 587
port 465 is not meant for STARTTLS

[buchacho]

try port 587
port 465 is not meant for STARTTLS

Hi. Thanks for ansfer. Port 587 send error no local user domain.

[runout-at]

then the SMTP connection was successful.
your login/domain/user does not exist on that mail server.

[buchacho]

then the SMTP connection was successful.
your login/domain/user does not exist on that mail server.

YES, IT CONNECTS TO A SIMPLE ACCOUNT. We have CORPORATE MAIL AND the MAILING ADDRESS is DIFFERENT from the DOMAIN MAIL.RU It looks like xxx@xxx.ru although the server smtp.mail.ru
With other mail collection programs, everything works fine,in greenlight I get an error timeout

SMTP_SERVER=smpt.mail.ru
SMTP_PORT=465
SMTP_DOMAIN=mail.ru
SMTP_USERNAME=mail@chgb1.ru
SMTP_PASSWORD=pass
SMTP_AUTH=plain
SMTP_STARTTLS_AUTO=true
SMTP_SENDER=mail@chgb1.ru

[yanosz]

I guess, that this issue is not caused by greenlight itself. Greenlight uses Rails Action Mailers https://guides.rubyonrails.org/action_mailer_basics.html to deliver mail.

This could be a problem in your network / docker setup or in ActionMailer itself.
Can you reproduce the issue with ActionMailer?

[farhatahmad]

@buchacho Normally this timeouts refer to the request being blocked by a firewall or configuration setting. I would check that the mail server accepts incoming requests from the IP of the machine running the docker containers