Promote Keybase as a support channel within Bisq GUI #4904

pazza83 · 2020-12-07T02:09:45Z

Promote Keybase as a support channel within Bisq GUI

As far as I am aware Bisq uses Keybase as it's primary support channel. Keybase, however, Keybase is hardly mentioned in the Bisq client. I do not recall meeting a new trader on Bisq yet that is aware of Keybase.

From a personal perspective the time between me making my first trade and installing Keybase was 5 months. I was using Bisq daily in this time, so I think lots of new users might leave before then even become aware of Keybase, and by extension the community and support resources Bisq provides.

Reflecting on this, I would have preferred the client to persuade me to access Keybase sooner. It is very helpful, especially for new users. Things that are helpful to new users will likely make new users feel part of a community and stick around for longer and complete more trades.

Problem

The below problems decrease user experience and engagement of Bisq users, especially amongst new users:

Bisq users are not always aware then can contact support via Keybase
Bisq client does not reference Keybase anywhere within the client
Bisq traders that are aware of Keybase have to break trade protocol to send user a link to Keybase.
Bisq trader unware of Keybase may be suspicious of such a link
Keybase is a great resource. Not enough new users are funned though to Keybase
Similar to the above Bisq client does not direct users to https://github.com/bisq-network/support
Similar to the above Bisq client does not have a simple contact/community section. Bisq is a P2P network. It should encourage community. It misses out by not doing so.

Example of problem:

The image below is a recent conversion. It was a New Bisq user experiencing difficulties during a trade. The trader was unaware of Keybase. In an effort to be helpful the trader breaks protocol (do not send urls), putting their security deposit at risk to send the buyer a link to Keybase 🙄

This is a common chat. More common in the last 2 weeks since the issues around confirmations not being registered within the client.

Desired outcome

The below would all be good outcomes.

Improved user experience and increased engagement of Bisq users.
New users to be more sticky and become life long Bisq users
All traders to be aware of where to access support, resources, and community information
Experienced traders not to feel awkward in breaking protocol to send someone to the Bisq team on Keybase

Solutions (screenshots showing actual behavior and expected behavior)

Here are examples of current screenshots taken from the current client v1.5.0. I have made recommendations for some simple solutions that can be implemented to move closer to the desired outcomes.

Trade process being need help section outdated

The help section should point people to keybase. People going to community page will likely get sent onwards anyway.

Trader chat - no information about Keybase displayed

Display information about Keybase being a support channel.

Need help? Why don't you chat with one of our friendly support agents on Keybase in the bisq team support channel. Download it here https://keybase.io/team/bisq

Example of pop up new users see - no mention of Keybase

Mention Keybase (text as above)

Popup new users see when they visit the Support section - no mention of Keybase

Mention Keybase (text as above)

Setting page - No mention of Keybase

Link to https://keybase.io/team/bisq

Alerts - No mention of Keybase

Mention Keybase (text as above)

Error in trade information screen - No mention of Keybase

Mention Keybase (text as above)

Warning - Mentions keybse

Add link to https://keybase.io/team/bisq

Bisq Client menu bar - No community section

Add community section links to things like:

Additional info

Keybase is a good resource for bisq users. I would like to see more people using it, or at least decrese the percentage of new users that come to Bisq try it out and leave without ever knowing that Bisq had options for support.

Please see my tangentially related proposal to Use Keybase to increase accessibility to Bisq for new traders with no funds for security deposit, trading and mining fees

CryptoD · 2020-12-07T09:38:24Z

Good idea.

Conza88 · 2020-12-23T00:48:27Z

Fantastic idea. Needs to be done.
Growing community is key. Lowering barriers of entry. Helping newbs

chimp1984 · 2021-01-02T05:49:11Z

Any dev who works on that?
@ripcurlx Can you tag is for "good first issue" or the like?

pazza83 · 2021-03-06T02:01:23Z

@forcryptos that is great if you need me to provide any links or text just let me know I am pazza on Keybase

pazza83 · 2021-04-02T03:07:50Z

Hi @forcryptos are you still doing this? If not any other @bisq-network/bisq-devs that can take it on?

wallclockbuilder · 2021-04-02T03:17:42Z

I'll take it. @ripcurlx

pazza83 · 2021-04-02T03:22:51Z

@wallclockbuilder that is great. Do you want me to design you the community section?

wallclockbuilder · 2021-04-02T03:23:57Z

Sure. That way we are all on the same page.

pazza83 · 2021-04-02T03:24:49Z

Ok, will upload one next week :)

pazza83 · 2021-04-18T18:06:22Z

Hi @wallclockbuilder here is the design for the Bisq community tab.

@m52go let me know if you are happy with the design or if you would like any changes.

m52go · 2021-04-20T00:37:31Z

I think this looks good, but it comes across as overwhelming to me.

I suggest arranging the list of channels by use case, i.e. to answer the question "what would a user want to do?"

For example:

follow development on github
chat with contributors on keybase
get support on keybase, the forum, reddit, telegram
get project updates on twitter and youtube
get started with the getting-started guide
see documentation on the wiki

pazza83 · 2021-04-20T02:37:14Z

Hi @m52go

Thanks for the feedback. Yes organizing by what a user wants to do sounds great.

How about the following order / headings:

Follow development

GitHub

Get support

Keybase
Forum
Reddit

Get project updates

Twitter
YouTube
Masterdon
Bisq Blog
Bisq Markets

Chat with other users

Telegram
Freenode IRC
Matrix

Get started

Get started with the getting-started guide

Read documentation

Bisq website
Bisq wiki
DAO

Let me know if you would like to add / remove any of the above?

I wanted to emphasize GitHub and Keybase by using a larger graphic. Let me know if you think this is ok?

m52go · 2021-04-21T18:43:06Z

Looks good. I'd recommend only listing the wiki for documentation -- I'm gradually trying to slim down the main website (bisq.network). FAQs will be gone soon, and DAO page will look totally different. Best DAO link will probably be https://bisq.wiki/Introduction_to_the_DAO.

pazza83 · 2021-04-21T19:52:09Z

Thanks I will update and re-upload

pazza83 · 2021-04-21T20:14:11Z

Hi @wallclockbuilder / @m52go

Here is the updated design for the community section:

Let me know if you would like any edits

m52go · 2021-04-21T20:36:38Z

How about another section titled "Chat with developers" and include Keybase? Users in Matrix often ask to talk with contributors but they only hang out on Keybase, so I think it would be good to make that clear.

pazza83 · 2021-04-21T20:43:28Z

Happy to add it. What about adding GitHub to "Chat with developers" too?

Conza88 · 2021-04-21T20:49:29Z

TBH, Keybase has all. Chat with users etc. Support. Devs. Should be stated. If we want to push that, then at least a sentence at top calling it out.

…

________________________________ From: pazza ***@***.***> Sent: Thursday, April 22, 2021 6:43:48 AM To: bisq-network/bisq ***@***.***> Cc: Conza ***@***.***>; Comment ***@***.***> Subject: Re: [bisq-network/bisq] Promote Keybase as a support channel within Bisq GUI (#4904) Happy to add it. What about adding GitHub to "Chat with developers" too? — You are receiving this because you commented. Reply to this email directly, view it on GitHub<#4904 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AMMLWYTI6CF36ET2UVEPO2TTJ42IJANCNFSM4UPZFW3A>.

pazza83 · 2021-04-21T21:18:40Z

Here you go I have emphasized Keybase more and included @m52go's suggestions also:

Let me know if you would like any changes :)

m52go · 2021-04-21T22:20:43Z

Happy to add it. What about adding GitHub to "Chat with developers" too?

GitHub isn't really chat, but it's a good idea anyway -- maybe change the heading to "Get in touch with developers and get support".

pazza83 · 2021-04-21T22:30:35Z

Yes that sounds great, here are the changes.

@wallclockbuilder this is now complete for you to add. If you would like the Adobe XD file just let me know.

For the the open URL and copy URL icons I took them from the font awesome icon packs. You might want to use these or otherwise a Bisq specific set.

I have also added a hover effects if you think it is appropriate.

Any questions let me know.

pazza83 · 2021-06-27T03:30:46Z

Hi @wallclockbuilder any updates with this?

ghost · 2021-08-30T20:24:39Z

@ripcurlx Would you assign this issue to me? I see there was a long silence on it, and I opened WIP pull request today.

pazza83 · 2021-08-30T22:36:41Z

Hi @xyzmaker123 thanks for the comments. It would be great to get some progress made on the above.

ghost · 2021-09-06T14:42:05Z

@pazza83 Do you have Adobe XD file? I'm on linux and using gimp - if you can export to some format supported by it, that would be nice. I need it to retrieve colors, font sizes etc.

pazza83 · 2021-09-09T21:42:06Z

Hi @xyzmaker123 yes it was made in Adobe XD I can send you the .xd file, I can export to .png .sgv .pdf and .jpg

Let me know what format would be good for you.

ghost · 2021-09-11T07:17:28Z

@pazza83 .xd and .svg should be okay. However I think I implemented this view quite correctly based on existing materials already :)

pazza83 · 2021-09-11T20:58:13Z

@xyzmaker123

Great, happy to send the files over. Please can you message me on Keybase. My username there is: pazza

pazza83 · 2021-09-23T07:57:02Z

Hi @xyzmaker123 how is this going. Let me know if you need any info from myself.

ghost · 2021-09-30T14:26:12Z

@pazza83 Pull request was reverted. There was a few faults on my side, but @chimp1984 and @m52go also has some good remarks about strings and top menu placement. I'd like to establish some final decisions and implement it properly.

pazza83 · 2021-09-30T23:58:16Z

Hi @xyzmaker123 thanks, I will take a look at the comments and come back to you.

pazza83 · 2021-10-17T00:34:19Z

Hi @m52go happy to include the changes you mention here #5732 (comment) for the community tab.

Is there anything else you would like changed or included?

m52go · 2021-10-17T01:51:39Z

I didn't really make any specific suggestions in that comment regarding text.

I'm not even sure if the symbols thing is possible. Need a developer's feedback on that first, and if it's not possible, we might need to come up with a more creative way of implementing this.

pazza83 · 2021-10-21T18:15:34Z

@m52go in the meantime do you think we could update the text in the below sections:

Trade process
Trader chat
Pop up new users see
Support Popups
Setting page
Alerts
Error in trade information screen

Currently there is a lack of mention where users should seek support, or they are pointed to the Bisq community forum. Rarely is Keybase mentioned.

The above changes would be text only so should be straightforward to implement, providing strings were agreed prior.

pazza83 mentioned this issue Dec 29, 2020

L1 Support Agent bisq-network/roles#64

Open

ripcurlx added the in:gui label Dec 29, 2020

pazza83 mentioned this issue Jan 2, 2021

Use Keybase to increase accessibility to Bisq for new traders with no funds for security deposit, trading and mining fees bisq-network/proposals#283

Closed

ripcurlx added the good first issue label Jan 8, 2021

sqrrm assigned wallclockbuilder Apr 5, 2021

pazza83 mentioned this issue May 6, 2021

Payment Method Maintainer bisq-network/roles#38

Closed

ghost mentioned this issue Aug 30, 2021

Community tab #5680

Merged

ripcurlx assigned ghost and unassigned wallclockbuilder Sep 6, 2021

ripcurlx closed this as completed in #5680 Sep 27, 2021

ghost mentioned this issue Sep 30, 2021

Fix layout/text issues in Community screen #5732

Closed

pazza83 mentioned this issue Oct 29, 2021

New role request- User Researcher bisq-network/proposals#344

Closed

ghost mentioned this issue Jan 9, 2022

Monero Bisq User Research Project bisq-network/proposals#349

Closed

UX-P mentioned this issue Jan 17, 2022

Add Support/help links on the UI #5972

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Promote Keybase as a support channel within Bisq GUI #4904

Promote Keybase as a support channel within Bisq GUI #4904

pazza83 commented Dec 7, 2020 •

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CryptoD commented Dec 7, 2020

Conza88 commented Dec 23, 2020

chimp1984 commented Jan 2, 2021 •

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pazza83 commented Mar 6, 2021

pazza83 commented Apr 2, 2021

wallclockbuilder commented Apr 2, 2021

pazza83 commented Apr 2, 2021

wallclockbuilder commented Apr 2, 2021

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pazza83 commented Apr 18, 2021

m52go commented Apr 20, 2021

pazza83 commented Apr 20, 2021

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pazza83 commented Jun 27, 2021

ghost commented Aug 30, 2021

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ghost commented Sep 11, 2021

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ghost commented Sep 30, 2021

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m52go commented Oct 17, 2021 •

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pazza83 commented Oct 21, 2021

Promote Keybase as a support channel within Bisq GUI #4904

Promote Keybase as a support channel within Bisq GUI #4904

Comments

pazza83 commented Dec 7, 2020 • edited Loading

Promote Keybase as a support channel within Bisq GUI

Problem

Desired outcome

Solutions (screenshots showing actual behavior and expected behavior)

Trade process being need help section outdated

Trader chat - no information about Keybase displayed

Example of pop up new users see - no mention of Keybase

Popup new users see when they visit the Support section - no mention of Keybase

Setting page - No mention of Keybase

Alerts - No mention of Keybase

Error in trade information screen - No mention of Keybase

Warning - Mentions keybse

Bisq Client menu bar - No community section

Additional info

CryptoD commented Dec 7, 2020

Conza88 commented Dec 23, 2020

chimp1984 commented Jan 2, 2021 • edited Loading

pazza83 commented Mar 6, 2021

pazza83 commented Apr 2, 2021

wallclockbuilder commented Apr 2, 2021

pazza83 commented Apr 2, 2021

wallclockbuilder commented Apr 2, 2021

pazza83 commented Apr 2, 2021

pazza83 commented Apr 18, 2021

m52go commented Apr 20, 2021

pazza83 commented Apr 20, 2021

m52go commented Apr 21, 2021

pazza83 commented Apr 21, 2021

pazza83 commented Apr 21, 2021 • edited Loading

m52go commented Apr 21, 2021

pazza83 commented Apr 21, 2021

Conza88 commented Apr 21, 2021 via email

pazza83 commented Apr 21, 2021

m52go commented Apr 21, 2021 • edited Loading

pazza83 commented Apr 21, 2021 • edited Loading

pazza83 commented Jun 27, 2021

ghost commented Aug 30, 2021

pazza83 commented Aug 30, 2021

ghost commented Sep 6, 2021

pazza83 commented Sep 9, 2021

ghost commented Sep 11, 2021

pazza83 commented Sep 11, 2021

pazza83 commented Sep 23, 2021

ghost commented Sep 30, 2021

pazza83 commented Sep 30, 2021

pazza83 commented Oct 17, 2021

m52go commented Oct 17, 2021 • edited Loading

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pazza83 commented Dec 7, 2020 •

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m52go commented Oct 17, 2021 •

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