Firmware update failing on Windows 10 (stm32flash 0.5, Failed to init device.)

[dkim1113]

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Summary

Version: 2.4.1

Operating System: Windows 10

What is happening:
Firmware update failing on Windows 10 (stm32flash 0.5, Failed to init device.)
The error message:
stm32flash 0.5
http://stm32flash.sourceforge.net/
Using Parser : Intel HEX
Interface serial_w32: 57600 8E1
Failed to init device

How to reproduce it:
Connect Ping2 Sonar to Windows 10 laptop USB port > Open PingViewer > Connect either baud 9600 or 115200 > click the gear icon, try automatic update (current firmware version: 3.28, latest version: Ping-V3.29_auto.hex OR try manual update after downloading Ping-V3.29_auto.hex file. > Click FIRMWARE UPDATE.

Additional information

I am using BLUART USB to TTL Serial and RS485 Adapter (https://bluerobotics.com/store/comm-control-power/tether-interface/bluart-r1-rp/)

If possible, add the cra_sh report or the GUI log (Documents/PingViewer/GUI_Log/date-time.txt)
20231016-144000098.txt

[ES-Alexander]

Someone also ran into this in 2.4.2, as brought up in this forum post.

@patrickelectric any ideas on this?

[joaoantoniocardoso]

Maybe it needs to be run as admin?

[patrickelectric]

@joaoantoniocardoso by default ping-viewer run as admin in windows.