Escalation to human

[dfiore-ch]

Hi
It is a common requirement to escalate a chat from a chatbot to a human. It would be great if you can integrate a functionality, so that the user manually initiates an escalation or automatically by a special message form the socket.io server.
This could be easily implemented by switching to another, alternative socket.io server if requested by the user or by the special message/event from the socket.io server.
Greets

[znat]

that should be handled server-side (see events to pause the tracker)