autotrader.com access denied [Desktop]

[chrisamow]

Description

Trying to go to autotrader main page, this error message comes up (it's not redirecting to https ?):
Access Denied
You don't have permission to access "http://www.autotrader.com/" on this server.
Reference #18.17cadf17.1592812919.1269833c

Steps to Reproduce

1. navigate to "autotrader.com"

Actual result:

Expected result:

the web page comes up on chrome and firefox

Reproduces how often:

Always (today)

Brave version (brave://version info)

Version 0.63.48 Chromium: 74.0.3729.108 (Official Build) (64-bit)

Version/Channel Information:

• Can you reproduce this issue with the current release?
• Can you reproduce this issue with the beta channel?
• Can you reproduce this issue with the dev channel?
• Can you reproduce this issue with the nightly channel?

Other Additional Information:

• Does the issue resolve itself when disabling Brave Shields?
• Does the issue resolve itself when disabling Brave Rewards?
• Is the issue reproducible on the latest version of Chrome?

Miscellaneous Information:

[ryanbr]

Investigating, NZ and US IP I get an error. If not, it'll time out.

We're sorry for any inconvenience, but the site is currently unavailable. Please contact our support team for help.

Incident Number: 18.8c346d68.1592910000.140000ac

Tested in Chrome, Brave, and Firefox. Got similar issues. I'm leaning on serverside issues here @chrisamow

[ryanbr]

Looking at the facebook comments on https://www.isitdownrightnow.com/autotrader.com.html seems others are having issues.

[bsclifton]

@chrisamow you're on a super old version of Brave - would you be able to upgrade please and let us know if that resolves the issue? Thanks! 😄

Our latest (for reference) is 1.10.95 which uses Chromium 83

[chrisamow]

@bsclifton Ok, latest version looks great.

I tried upgrading the easy way and it ended up still with a release <1.0 and autotrader.com still didn't work, maybe my sources were confused. Then I did a full uninstall and reinstall from scratch. And it loads fine.

Thanks for all the great work on the browser!

[ryanbr]

Still not working here, would say its a site issue. Seems to be quite a common fault they're having.

[ryanbr]

Actually, it seems to be checking ips/geolocations. Page loaded fine via a VPN (using a New York loco). If you have access to a VPN @chrisamow try a few US locations, test in private window also (so it doesn't pick up your cookies from previous sessions)

[bsclifton]

Closing as originally reported issue is closed; however we can re-open @ryanbr if you wanted to edit issue to characterize the IP issue