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The last update of brave browser freezes and crash in all version of windows #17400

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zekecarter opened this issue Aug 8, 2021 · 9 comments
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closed/fixed-by-component-update crash OS/Desktop priority/P1 A very extremely bad problem. We might push a hotfix for it.
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@zekecarter
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zekecarter commented Aug 8, 2021

The last update of brave browser freezes and crash in all version of windows and the ram memory is increased in task manager.

I use deepfreeze so I was able to make the test video for them

In the video I show the correct operation and the moment when it starts to fail
https://youtu.be/GYkDytEf-XE

Data from my operating system
system

I hope you can solve the problem, because I really appreciate this browser

@Camonophy
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Camonophy commented Aug 8, 2021

Same on Manjaro i3WM; since the last update from the AUR, brave uses up all my RAM and prints out the following error lines:
2021-08-08-193330_1920x1080_scrot

@zekecarter
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The problem is the built-in adblock lists and only programmers can fix it.

of all the lists that we activate from brave adblock one or some of them causes the failure.

I will leave a video of the operation and the cause of the problem.
https://youtu.be/xGqpZtCU324

A quick solution while the programmers solve, is to uninstall the browser and use the Clean Space temporary file cleaner from the Cyrobo website. ccleaner and the other cleaners do not completely clean the uninstalled data from the browser, which confirmed

I hope I have contributed so that the programmers can correct the problem

Admin Please Fix It

@shom13
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shom13 commented Aug 9, 2021

This is a serious issue. It not only crashes, but freezes the entire system as it takes up all available RAM. And I am on linux desktop, so its safe to say its not just a windows problem, its happening across operating system. Its definitely a browser problem, as this started happening after recent update.

Please resolve the issue as quickly as possible, as i use brave as my default browser, for now forced to use firefox.

@Tonev
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Tonev commented Aug 9, 2021

@iefremov
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iefremov commented Aug 9, 2021

Thanks @Tonev , I'm looking into this. We have the dumps on our radars

@rebron rebron added the crash label Aug 9, 2021
@rebron rebron added this to In progress in General Aug 9, 2021
@rebron rebron added the priority/P1 A very extremely bad problem. We might push a hotfix for it. label Aug 9, 2021
@Tonev
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Tonev commented Aug 9, 2021

@iefremov

You're most welcome! Let me know if you would like me to check Community for anything specific that could help you, will be happy to help ;)

@iefremov iefremov added this to To do in Crashes via automation Aug 9, 2021
@iefremov
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iefremov commented Aug 9, 2021

@zekecarter @CrashVHub @shom13 Hey folks, thanks for reporting this. Could you please share how many of regional lists do you have enabled on brave://adblock?

@shom13
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shom13 commented Aug 9, 2021

Cant check right now as when i open brave the whole system crashes. It takes a while for brave itself to crash. Hence cant use brave at all. But as far as i remember while installing the defauls+1 or at most 2.

@antonok-edm
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The issue has been resolved, although if you're still experiencing the freezing please see this Community post for the browser-side fix.

General automation moved this from In progress to Completed Aug 9, 2021
Crashes automation moved this from To do to Done Aug 9, 2021
@antonok-edm antonok-edm added this to the Closed / Dupe / Invalid milestone Aug 9, 2021
@rebron rebron removed this from Completed in General Aug 24, 2021
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Labels
closed/fixed-by-component-update crash OS/Desktop priority/P1 A very extremely bad problem. We might push a hotfix for it.
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