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Implement solution for linking limits (Uphold, Gemini) #18572

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Miyayes opened this issue Oct 5, 2021 · 99 comments
Closed

Implement solution for linking limits (Uphold, Gemini) #18572

Miyayes opened this issue Oct 5, 2021 · 99 comments
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feature/rewards OS/Android Fixes related to Android browser functionality OS/Desktop priority/P1 A very extremely bad problem. We might push a hotfix for it.

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@Miyayes
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Miyayes commented Oct 5, 2021

Description

Refer to @Miyayes for spec.

Notes

In the meantime, support team may be able to assist you. Please open a thread on https://community.brave.com, our official support forum.

@Miyayes Miyayes added feature/rewards design/needs-mock-up needs-mockup A feature which needs design mockup to be implemented. OS/Desktop labels Oct 5, 2021
@Miyayes Miyayes added this to New Issues in Brave Rewards via automation Oct 5, 2021
@Miyayes Miyayes added the priority/P3 The next thing for us to work on. It'll ride the trains. label Oct 5, 2021
@Miyayes Miyayes changed the title Implement wallet linking slot management tool Implement wallet linking slot management tool for users (in-browser) Oct 5, 2021
@Miyayes Miyayes changed the title Implement wallet linking slot management tool for users (in-browser) Implement self-serve wallet linking slot management tool for users Oct 5, 2021
@zenparsing zenparsing moved this from New Issues to On deck in Brave Rewards Oct 6, 2021
@zenparsing zenparsing moved this from On deck to In progress in Brave Rewards Oct 20, 2021
@Miyayes Miyayes removed the design/needs-mock-up needs-mockup A feature which needs design mockup to be implemented. label Nov 9, 2021
@zenparsing zenparsing moved this from In progress to On deck in Brave Rewards Nov 18, 2021
@DevloperHS
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Description

Refer to @Miyayes for spec.

Notes

In the meantime, the support team may be able to assist you. Please open a thread on https://community.brave.com, our official support forum.

In how many days are we gonna see the tool, It's been 3 months. Nor there was a response after filling the wallet unlinking response. Not this type of service expected from @brave-browser-releases

@bsclifton
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Maybe @Miyayes can give an update (and close this issue)

From what I understand, we will be making a change for this soon which should eliminate the need for that tool 🙂

@forreggbor
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Maybe @Miyayes can give an update (and close this issue)

From what I understand, we will be making a change for this soon which should eliminate the need for that tool slightly_smiling_face

That would be very welcome! Currently the 4 device limitation is a nightmare and makes the Brave rewards unuseable.

@aman-m1
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aman-m1 commented Jan 3, 2022

@Miyayes Let's do this. I give you an ice-cream.

@zenparsing zenparsing moved this from On deck to Backlog in Brave Rewards Jan 5, 2022
@jarednthomas
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What a mess. I setup my dual boot laptop with Brave on each OS (Windows and Linux). Brave has been my main browser for over a year now. I also run brave on my desktop, and then my phone. Boom, 4 device limit reached.

Now, I got a work laptop and I enjoy the built in ad blocker for brave. Yet I can't turn my "attention" into BAT anymore because of some trivial device limit that I can't control? And the expected solution is for me to go to your damned forum? Not going to happen. I hate to say it, but this is enough for me to give up on the browser altogether. Without the added benefit of BAT, I can just as easily go back to Firefox or Chrome with uBlock Origin. This is a really annoying issue and to see that this has been open for months doesn't inspire confidence.

@erintesden
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@Miyayes @bsclifton is there any topic already about that new alternative?

@bsclifton
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bsclifton commented Jan 31, 2022

Hi there folks! Wanted to provide an update here. Development has started and things are moving nicely. We should have a completed change in our staging environment by late Q1 (so we can begin testing). If testing goes well, we'll have this available to users a few weeks after that

In the meantime, you can tag @brave/rewards-support here on GitHub or create a post on Community

@kevwil
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kevwil commented Feb 9, 2022

With a (realistically) Q2 timeframe, what happens to the rewards sitting vulnerably in the not-backed-up browser wallet and not in a "real" wallet? Could the rewards earned since the last wallet sync be lost?

@Miyayes
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Miyayes commented Mar 3, 2022

With a (realistically) Q2 timeframe, what happens to the rewards sitting vulnerably in the not-backed-up browser wallet and not in a "real" wallet? Could the rewards earned since the last wallet sync be lost?

You can take a snapshot/backup by copying your /brave-browser folder, and copy-pasting that into new installations of Brave. You can find the path to this folder at brave://version

@Miyayes Miyayes changed the title Implement self-serve wallet linking slot management tool for users Implement solution for linking limits Mar 3, 2022
@Saoiray
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Saoiray commented Mar 9, 2022

Two questions.

  1. I noticed the tag on this is OS/Desktop. Is this being made to work with all devices or is it truly being made only for Desktop at the moment?

  2. Where can we see more details on this? I see end of Q1 or so, which means hopefully in the next month or so. But question is, will we have ability to manage our own wallets, is it eliminating the linking limit, or what is this going to look like?

Btw, if you have a better place for me to contact to contact you to ask this info in the future, please advise. Thanks

@dazzat1960
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Can also confirm that it works now.

@veja1796
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just tried to log in and link my browser but my profile is flagged. I lost my last linked device in January I don't understand why my profile flagged.

What can I do to unflag my profile?

@betheodo
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I connected my two devices to Uphold and the balance of coins disappeared. It did not appear in Uphold.Where are my coins?

@drkdw
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drkdw commented May 26, 2022

@betheodo im using Gemini. But I guess it works the same Once you connect your new device the saved coins will automatically be synced to your account.

@betheodo
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@betheodoя использую Gemini. Но я думаю, это работает так же. Как только вы подключите новое устройство, сохраненные монеты будут автоматически синхронизированы с вашей учетной записью.

I wrote that they were missing and out of sync.

@diegoporfirio
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Working =)

@tallthom
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Just checking to see if that will also work with BitFlyer in Japan...

Linking limits still in place for bitFlyer in Japan for the moment, but we will remove them for bitFlyer too in the very near future.

Now that this issue is closed... will a new issue be opened for the bitFlyer people in Japan? If so, can I be linked to that issue so I can continue to follow the progress? I've long since lost connectivity to any of my links -- none are working and all new attempts to link are reporting "limit reached" -- so just want to know I'm not forgotten...

@rahul0eth
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rahul0eth commented May 26, 2022

@Miyayes While I was able to link a browser to Gemini, I lost the BAT that was already on that browser. Has anyone else experienced the same?
Update - They showed up a few hours later.

@betheodo
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@MiyayesХотя мне удалось связать браузер с Gemini, я потерял BAT, который уже был в этом браузере. Кто-нибудь еще испытал то же самое?

Yes, I connected Uphold and lost my tokens.

@drumstick77
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drumstick77 commented May 26, 2022 via email

@Miyayes
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Miyayes commented May 26, 2022

@Miyayes While I was able to link a browser to Gemini, I lost the BAT that was already on that browser. Has anyone else experienced the same?

After 10 or so mins, did they appear in your Gemini account?

@Miyayes
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Miyayes commented May 26, 2022

So I've managed to link my android device and it can only be done via browser method not app. So if you have the app, uninstall it first. Where I've stumbled though for some odd reason is the bowser on windows 11. got this error. Anyone got the same error? [image: image.png]

Message ID: @.***>

Sorry, can't see your screenshot. Uphold or Gemini?

@Miyayes Miyayes changed the title Implement solution for linking limits Implement solution for linking limits (Uphold, Gemini) May 26, 2022
@Miyayes
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Miyayes commented May 26, 2022

@tallthom Created one here for bitFlyer: #23083

@Miyayes Miyayes self-assigned this May 26, 2022
@drumstick77
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drumstick77 commented May 26, 2022 via email

@betheodo
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@MiyayesХотя мне удалось связать браузер с Gemini, я потерял BAT, который уже был в этом браузере. Кто-нибудь еще испытал то же самое?

Примерно через 10 минут они появились в вашей учетной записи Gemini?

It's been more than 7 hours and still no tokens have appeared in my Uphold Wallet

@andybones
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working for me!!
linked phone, my work laptop and home PC!
thank you guys!

@t-kauf
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t-kauf commented May 26, 2022

I was able to successfully link my 5th device, however, it only transferred 9.5 out of 21.25 BAT that I had on the device to my Uphold account. My browser's event logs shows "21.25 claimed". Should I send details from brave://rewards-internals as well? Or should I post in the forum?

@spa31
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spa31 commented May 26, 2022

To get it done on android I had to un install uphold app first so the account linking authentication goes by web and then it works.

This night I'll try it on my windows 11 to see if it goes through.

Thanks

@rahul0eth
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@Miyayes While I was able to link a browser to Gemini, I lost the BAT that was already on that browser. Has anyone else experienced the same?

After 10 or so mins, did they appear in your Gemini account?

Yep! All good here!

@filipworksdev
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So at first it looked like my BAT vanished but appeared much later anyway.

@betheodo
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Итак, сначала казалось, что мой BAT исчез, но все равно появился гораздо позже.

Can you tell me more about it? What wallet did you connect? What was the balance? When was it credited to the wallet?

@spa31
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spa31 commented May 26, 2022

Working on Windows 11 too...

Thanks for the development.

@Ghost4592
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@Miyayes bro i am having the same problem device limit reached when i did through uphold

@DariuszPakulski2137
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I managed to connect all 4 devices but when I tried to add 5th it says limit reached, what if they broke and I must install Brave again, will I be closed forever? or it resets after some time?

@Day-dreamer0
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I am getting this error, while connecting my 5th device....
Screenshot from 2022-06-12 09-42-56

@Day-dreamer0
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I am getting this error, while connecting my 5th device.... Screenshot from 2022-06-12 09-42-56

It says that application not available for geolocation and my location is india and I have previously used both brave and uphold without any issue.

@Ayern12
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Ayern12 commented Oct 11, 2022 via email

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feature/rewards OS/Android Fixes related to Android browser functionality OS/Desktop priority/P1 A very extremely bad problem. We might push a hotfix for it.
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