| nav_title | article_title | page_order | page_type | description | channel |
|---|---|---|---|---|---|
Email Services |
Email Services |
9 |
reference |
This article covers the types of email support available through Braze. |
email |
If you need additional support with your email program, Braze offers recurring and one-time services at an additional cost. For more information, reach out to your Braze account manager.
We offer two tiers of recurring email support:
- Premium deliverability services
- Deliverability monitoring
These services can include:
- Audit of historical and current email sending practices with a review of targeting, cadence, and messaging strategies
- Whitelabel configuration and customized IP warming plan created by an email deliverability expert
- Regular check-in calls during your first month (three times per week for Premium Deliverability and once per week for Deliverability Monitoring)
- Regular calls with deliverability expert (twice per month for Premium Deliverability and monthly Deliverability Monitoring) to provide:
- Monitoring of deliverability performance by domain
- Recommendations to improve email program performance and results utilizing data and established best practices
- Mitigate and remediate crisis triage for events that lead to issues like a blocklist for deliverability