Troubleshooting

Troubleshooting

Before you do any of the below, check out the Getting Started page to get the latest release and set up the example startup script.

Below are some common issues when running sgminer-x16r and some possible solutions. Feel free to update this page if you've had a different issue or solution.

Before you do anything else, add a -L log.txt argument to your startup command. This will enable logging, which can be very useful in debugging the problem.

sgminer hangs on "...using Jannsson ..."

• The OpenCL kernels take several minutes to compile. Don't worry though, this should only happen the first time the miner starts up. Subsequent launches should only take a few seconds.

sgminer immediately closes after running the startup script

• If you have an integrated GPU, you might need to set the OpenCL platform to AMD by setting --gpu-platform=N to 1 or 2
• You need to install the MSVC 2017 x86 redistributables if you don't have it installed.

All devices diabled, cannot mine!

• Try setting the OpenCL platform to AMD by setting --gpu-platform=N to 1 or 2

Hashrates are much lower than I'm expecting

• Try playing around with the intensity value -I=N. Typically, an intensity of 18-20 should be fine, but try lowering this value until you get something stable, then increasing it incrementally later to get better performance.