I'm looking to solve real problems for real people by working with a high-performing team to turn innovative ideas into awesome, beautifully-designed and intelligently-built products.
I'm most energized when operating as a polymath—drawing upon my collection of broadly technical, multi-functional experiences, interests and skills—to deliver creative, inventive solutions that delight users.
Sr Manager, Sep 2020 - present
Sr Consultant, Feb 2018 - Sep 2020
Highlights from Fortune 50 tech company projects
- Improved client company’s ability to achieve sustainability strategy goals set by the office of the CSO by leading the design and implementation of a corporate-wide data, reporting and OKR management program for monitoring and tracking progress
- Enabled 50-person organization to measure Agile performance, improve resource management and better prioritize project portfolio by utilizing product-management practices to design, develop and deliver 2 enterprise-grade, cloud-based software and reporting capabilities
- Developed and matured a 30-person product management group's Agile capabilities by coaching Scrum teams, creating Agile educational content, leading trainings and implementing Agile and Scrum principles and practices
- Improved client company's reach into target growth-customer segments by aligning and leading teams from across 8 business groups in the development and execution of a coordinated engagement and sales strategy
Project details
OKR, data, reporting and tooling management for cross-org PMO
- Influenced corporate sustainability strategy by facilitating the development of organization-wide OKRs for 10 different sustainability programs scoped to 10, 1 and 1/2 year time frames and by leading the OKR rollout across the company's 14 major business groups
- Enabled efficient scaling and automation of in-scope program management functions by guiding client through program architecture design
- Assisted client in creation and implementation of a cross-company data platform by leading business-side stakeholders through requirements development process and facilitating collaboration with development teams
- Improved PMO efficiency by designing and building a process for systematically collecting, tracking, vetting, defining and maturing business-centric tooling requests in preparation of handoff to technical product and development teams for development
- Fostered consultant growth through career coaching and development
Product management for organizational operations
- Successfully delivered resource management software tool to client by collecting requirements and feedback from stakeholders, developing and prioritizing feature backlog and collaborating with development team to ensure build satisfied business needs
- Delivered Enterprise-grade reporting system with modules for measuring agile team productivity, improve resource management and enable project prioritization by leading BI team through gathering and prioritizaing business requirements, designing BI data model and system, and developing BI reports and dashboards
- Grew dev team's ability to continue delivering business value to client beyond project's initial vision and scope by establishing and maintaining a product roadmap and feature backlog derived from client's business needs
Agile implementation and coaching
- Reformed organization's working practices by implementing Agile frameworks and processes through combination of change management principles and team coaching
- Improved productivity, forecasting accuracy and collaborative capabilities of product management teams through data-driven feedback loops and rigorous adherence to Scrum practices
- Improved individual's work/life balance and overall satisfaction with work, evidenced by regular satisfaction surveys and retrospectives
Marketing and sales strategy programs development
- Led cross-org team within to research market trends and design and implement new marketing and sales strategies targeting growth customer segments and industries
- Influenced positive SLT perception of Startup segment opportunity by crafting strategy pitch addressing startup needs, industry trends, competitive landscape and client priorities
- Demonstrated ROI potential of Startup investment opportunity by collaborating with financial SMEs to build research-based financial models
- Enabled client to grow share of the startup ecosystem by facilitating cross-org strategic alignment and producing a customer engagement playbook containing cross-team orchestration and customer journey guidance
- Assisted 20+ Startups move to client platform by helping Startup LTs map business needs against available engagement programs and navigate onboarding processes
Sr Associate, Feb 2017 - Feb 2018
Highlights from Fortune 50 tech company projects
- Influenced over $150M in revenue in its first year of incubation by scaling strategic business operations for a global, digital, modern-marketing program across 7 countries
- Developed a global engagement program's go-to-market strategy for onboarding existing business partners onto a new transaction platform
- Delivered strategic recommendations for improving reporting fidelity and stakeholder trust by driving a multi-system data audit to catalog and evaluate reporting disparities
Project details
Global modern marketing program management
- Attributed $150M in influenced revenue to an automated global, digital marketing program by driving process improvements to optimize integrated marketing-and-sales pipeline performance
- Rolled out program refresh to 4 existing and 3 new global markets by managing launch activities across content, social, web, marketing operations, sales, reporting and field teams
- Piloted new program content and features by managing end-to-end A/B testing process, including scoping experiments through cross-org collaboration, designing tests, translating objectives into technical requirements and analyzing pre and post data
Global partner marketing program strategy
- Developed incubating program's partner engagement strategy by applying translating best practices from consumer-focused global engagement programs into partner-specific tactics
- Provided strategic recommendations for filling data platform gaps and optimizing partner conversion by leading client in KPI development and partner journey mapping
- Improved program reporting capabilities by collaborating with BI team to define and clarify business requirements
Global modern marketing data audit
- Produced comprehensive report outlining audit findings and data issues by designing an audit frameowrk and driving systematic comparison asessing 3 related data sets
- Developed strategic recommendations to improve stakeholder trust in data systems and long-term data management practices by outlining a root cause analysis and troubleshooting guide to quickly identify, categorize and mitigate data disparities
Dec 2015 - Feb 2017
Highlights from client projects
- Designed flagship product prototype by working with client to evaluate customers’ pain points, preferences and functional requirements
- Added $950K in value to client group's 2-year employment contracts by performing market due diligence, developing negotiation strategy and coaching group representatives in negotiation tactics
- Increased client‘s sales leads by developing a go-to-market strategy featuring channel-specific communications emphasizing value propositions mapped to targeted customer segments
- Coached small business owners in management best-practices across marketing, sales, negotiation, finance and operations functions
Jan 2014 - Mar 2014
Oct 2014 - Mar 2015
Highlights from client projects
- Created strategy for integrating market-disrupting innovations into client’s 5-year business plan by performing due diligence and analysis of industry-adapted scenario impacts on client’s value differentiation, competitive advantage and financial goals
- Developed change recommendations for aligning client’s marketing strategy and messaging with customer needs by designing, executing and analyzing a market research study for targeted customer segments
Jan 2013 - Jul 2013
Highlights from client project
- Enabled C-suite/board to evaluate executive compensation, partner relationship health and operational compliance with QMS standards and KPIs by scoping, building and delivering a full-stack BI solution
Project details
- Provided client leadership insights into quality management performance by translating 10 industry-standard measures into firm-specific formulas that drove scorecard KPIs
- Designed and built an automated ETL process to populate a back-end data warehousing service of RDBs and OLAP cubes that powered a client-facing BI dashboard featuring interactive real-time data and user-friendly, drill-down-capable visualizations
- Delivered product at forecasted deadline by partnering with stakeholders to scope project objectives and requirements, by utilizing Agile methodologies to rapidly iterate through features and by leveraging team’s collective expertise to solve bugs and complete milestones
Nov 2009 - Jan 2013
Highlights from role
- Enabled executive leadership to make strategic growth decisions by designing and building analysis models that forecasted projects’ equipment counts, capex spending and ops budgets
- Cut costs, reduced planning oversights and eliminated data discrepancies by developing and implementing a suite of automated software tools that streamlined 10 major engineering workflows
- Reduced financial impact of service delivery outages by revising interdepartmental project mgmt policies and by leading operations teams through troubleshooting and network repair procedures
University of Washington, 2015
Seattle Pacific University, 2009
University of Virginia, 2018
The Scrum Alliance, 2018 (current)
- Graph DB, Neo4J, GraphQl, SQL, NoSQL
- MSFT PowerBI, DAX, PowerQuery(M), MSFT Excel
- Data modeling, analysis and visualization
- BI dashboards
- Statistical analysis
- Full-stack .js, Node.js, React.js, Apollo, HTML/CSS, Markdown
- Adobe Ps/Ai/Id
- Product management, backlog management, feature roadmapping
- Design/UI/UX, A/B testing
- MSFT PPT, deck design, executive pitches
- Data-driven modern, integrated marketing strategy and operations
- Market research & competitive analysis
- Customer Voice research
- Go-to-market strategy
- Agile & Scrum, Azure DevOps
- Program & project management
- Process mapping & improvement
- Stakeholder & change management
- Cross-org collaboration
- Logistics planning
- Quantitative modeling
- Financial modeling
- Firm and project valuation
- DCF analysis
- Portfolio allocation
- Venture funding
- Capital budgeting
- P&L analysis