This is the log parser for parsing SoftNAS support reports and finding general errors.
sr_parser3.py is the python3 version.
You can also run it as a container: https://hub.docker.com/r/rossethridge/sr-parser
It requires two argumnents:
--caseid : the associated support ticket or directory you want to download to
--url : the url path where we should grab the support report from (typcially an s3 path)
If you run it without any args or with the --help flag, it will show this help file:
$ ./sr_parser.py
usage: sr_parser.py [-h] [--caseid CASEID] [--url URL]
Parser for SoftNAS support reports
optional arguments:
-h, --help show this help message and exit
--caseid CASEID Required: Kayako ticket or case-id
--url URL Required: Download url for the support report
Usage exampel below:
./sr_parser.py --caseid XXX-WWW-12345\
--url 'https://softnas.s3.amazonaws.com/reports/jdoe@www.com/azure_10.100.100.145_Support_Ticket=XXX-WWW-12345/20200405072301/support-report.tgz?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJFVR3H5D5NCBP5RQ/20200406/us-east-1/s3/aws4_request&X-Amz-Date=20200406T155537Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=18ad4e2a81894673b4f970781d6d5611e01b1aa1e987ba7a83dd499df3014c89'