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rzendesk

Package provides easy access to data in Zendesk via incremental API.

To use the package you will need to set environment variables with admin zendesk user and password.

# Environment variables required
Sys.setenv(ZENDESK_USER = ...)
Sys.setenv(ZENDESK_PASSWORD = ...)

To extract all users:

# Here test is the subdomain of the zendesk account
users <- zdGetUsers("test", 0)

Supported fields:

  • id
  • email
  • created_at
  • update_at
  • role

To extract all ticktes:

# To extract all tickets for "test" subdomain of the zendesk from the begining:
tickets <- zdGetTickets("test", 0)

Supported fields:

  • id
  • create_at
  • updated_at
  • type
  • status
  • subject

Use updated_at from the results to store increment as POSIX datetime.

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R package for incremental Zendesk API

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