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[Bug] HelpScout doesn't toggle off #143

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mitul-s opened this issue Jul 27, 2022 · 2 comments
Closed
1 task done

[Bug] HelpScout doesn't toggle off #143

mitul-s opened this issue Jul 27, 2022 · 2 comments
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bug Something isn't working

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@mitul-s
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mitul-s commented Jul 27, 2022

Describe the bug

HelpScout's state to see if it's open or closed doesn't seem to work. Once you open it, you can't close it unless you click HelpScout's specific close button.

You can see it happening in the demo docs as well:
https://react-live-chat-loader.vercel.app/helpscout

How To Reproduce

  1. Set up a HelpScout provider chat
  2. Try to open it in your app
  3. Try to close it

Screenshots

CleanShot 2022-07-27 at 15 49 06

Relevant Log Output

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  • I agree to follow this project’s Code of Conduct
@mitul-s mitul-s added the bug Something isn't working label Jul 27, 2022
@Josefnm
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Josefnm commented Nov 10, 2022

i had the same issue with intercom. Seems like "someone" had added it via Google Tag manager, so it was loading eagerly which messes up the logic in react-live-chat-loader. You could maybe look into if someone has added a script to load it somewhere else in your case as well?

@benschwarz
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Closing: Dupe of #141

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