Noble installer is an empty white window

[franck-iaropoli-arm]

What happened?

I tested today and yesterday Noble image for the Lenovo X13s Gen 1 and both are giving me an empty white window (like #2391)

ubuntu@ubuntu:~$ snap run ubuntu-desktop-installer

(ubuntu_desktop_installer:11492): Gtk-WARNING **: 14:32:35.512: /usr/lib/aarch64-linux-gnu/gtk-3.0/3.0.0/immodules/im-ibus.so: undefined symbol: ibus_input_context_set_post_process_key_event

(ubuntu_desktop_installer:11492): Gtk-WARNING **: 14:32:35.512: Loading IM context type 'ibus' failed
libGL error: No matching fbConfigs or visuals found
libGL error: failed to load driver: msm
libGL error: No matching fbConfigs or visuals found
libGL error: failed to load driver: msm
libGL error: No matching fbConfigs or visuals found
libGL error: failed to load driver: swrast

** (ubuntu_desktop_installer:11492): WARNING **: 14:32:35.588: Failed to start Flutter renderer: Unable to create a GL context

What was expected?

That I can see the installer window.

Steps to reproduce

Boot https://cdimage.ubuntu.com/daily-live/20231214/noble-desktop-arm64+x13s.iso or https://cdimage.ubuntu.com/daily-live/20231215/noble-desktop-arm64+x13s.iso on a Lenovo X13s Gen 1

Additional context

No response

[johnnynunez]

Same but
undefined im-ibus.so
and failed to load swrast

[hasanmerkit]

Any solution? Same problem in daily standart iso. (Tested on Asus Tuf Gaming A15 and HP 250 G3)

[rockwonit-bd]

The problem still not solved, can't install daily builds due to this reason. Daily build tested at 27-12-2023 on two different desktop (Dell 3090 and 9020m)

[rockwonit-bd]

Tested again with live image of Date 29-12-2023. Same problem. White blank screen in desktop-installer.

[Mafoelffen1]

``$ /snap/ubuntu-desktop-installer/1276/bin/ubuntu_desktop_installer --try-or-install
/snap/core22/current/lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.38' not found (required by /usr/lib/x86_64-linux-gnu/gio/modules/libgvfsdbus.so)
Failed to load module: /usr/lib/x86_64-linux-gnu/gio/modules/libgvfsdbus.so

(ubuntu_desktop_installer:5726): Gtk-WARNING **: 17:40:40.192: /snap/core22/current/lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.38' not found (required by /lib/x86_64-linux-gnu/libibus-1.0.so.5)

(ubuntu_desktop_installer:5726): Gtk-WARNING **: 17:40:40.192: Loading IM context type 'ibus' failed

** (ubuntu_desktop_installer:5726): WARNING **: 17:40:40.192: Failed to start Flutter renderer: No GL implementation is available

** (ubuntu_desktop_installer:5726): WARNING **: 17:40:40.345: Unable to retrieve framework response: No engine to send to

** (ubuntu_desktop_installer:5726): WARNING **: 17:40:44.370: Unable to retrieve framework response: No engine to send to

** (ubuntu_desktop_installer:5726): WARNING **: 17:41:05.197: atk-bridge: get_device_events_reply: unknown signature
Terminated

I don't believe the first post included all the errors...That should be from libc=2.38, but it says that is already installed. It still is not being found.
https://bugs.launchpad.net/ubuntu-desktop-installer/+bug/2043915

[johnnynunez]

``$ /snap/ubuntu-desktop-installer/1276/bin/ubuntu_desktop_installer --try-or-install

/snap/core22/current/lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.38' not found (required by /usr/lib/x86_64-linux-gnu/gio/modules/libgvfsdbus.so)

Failed to load module: /usr/lib/x86_64-linux-gnu/gio/modules/libgvfsdbus.so



(ubuntu_desktop_installer:5726): Gtk-WARNING **: 17:40:40.192: /snap/core22/current/lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.38' not found (required by /lib/x86_64-linux-gnu/libibus-1.0.so.5)



(ubuntu_desktop_installer:5726): Gtk-WARNING **: 17:40:40.192: Loading IM context type 'ibus' failed



** (ubuntu_desktop_installer:5726): WARNING **: 17:40:40.192: Failed to start Flutter renderer: No GL implementation is available



** (ubuntu_desktop_installer:5726): WARNING **: 17:40:40.345: Unable to retrieve framework response: No engine to send to



** (ubuntu_desktop_installer:5726): WARNING **: 17:40:44.370: Unable to retrieve framework response: No engine to send to



** (ubuntu_desktop_installer:5726): WARNING **: 17:41:05.197: atk-bridge: get_device_events_reply: unknown signature

Terminated

I don't believe the first post included all the errors...That should be from libc=2.38, but it says that is already installed. It still is not being found.

https://bugs.launchpad.net/ubuntu-desktop-installer/+bug/2043915

Seems to be wrong linked

[rockwonit-bd]

Problem not solved yet as per latest test with 31-12-2023 daily image. very confusing....

[kenvandine]

Everyone is off right now, we'll look at it later this week.

[rockwonit-bd]

This is the latest white screen error from Daily live image of today (01-01-2024) testing:

(ubuntu_desktop_installer:6609): Gtk-WARNING **: 14:33:47.350: /usr/lib/x86_64-linux-gnu/gtk-3.0/3.0.0/immodules/im-ibus.so: undefined symbol: ibus_input_context_set_post_process_key_event

(ubuntu_desktop_installer:6609): Gtk-WARNING **: 14:33:47.351: Loading IM context type 'ibus' failed
libGL error: No matching fbConfigs or visuals found
libGL error: failed to load driver: crocus
libGL error: No matching fbConfigs or visuals found
libGL error: failed to load driver: crocus
libGL error: No matching fbConfigs or visuals found
libGL error: failed to load driver: swrast

** (ubuntu_desktop_installer:6609): WARNING **: 14:33:47.843: Failed to start Flutter renderer: Unable to create a GL context

** (ubuntu_desktop_installer:6609): WARNING **: 14:34:12.882: atk-bridge: get_device_events_reply: unknown signature

[bittin]

Noticed it now too when trying to test the https://cdimage.ubuntu.com/daily-live/20240101/noble-desktop-amd64.iso and https://cdimage.ubuntu.com/daily-live/20231231/noble-desktop-amd64.iso in a VirtualboxVM on my Dell Latitude 7390 laptop with Crystal Linux as a host

[Feichtmeier]

Sounds similar to canonical/snapcraft.io#4489 (comment)
which was fixed by an apt update as the issue reporter reported
eventually caused by some mismatching graphic libs

[BBCByComcast]

Ubuntu 24.04 Worked Fine.... (Tested on Android Using Termux)

[johnnynunez]

Ubuntu 24.04 Worked Fine.... (Tested on Android Using Termux)

?? The problem is the installer

[rockwonit-bd]

Ubuntu 24.04 Worked Fine.... (Tested on Android Using Termux)

How? which build? did you try desktop-installer?

[corradoventu]

Link to bug in launchpad: https://bugs.launchpad.net/ubuntu-desktop-installer/+bug/2043915

[vanvugt]

Link to bug in launchpad: https://bugs.launchpad.net/ubuntu-desktop-installer/+bug/2043915

That was actually bug #2391 but since the symptoms are the same here we can reuse the old Launchpad bug.

[johnnynunez]

Any temporal solution?

[corradoventu]

The solution would be to keep the last 'good' ISO
The last 'good' ISO is from December 11th so why isn't the 'current' on the https://cdimages.ubuntu.com/daily-live/ page?
https://bugs.launchpad.net/ubuntu-cdimage/+bug/2047969

[vanvugt]

The solution would be to keep the last 'good' ISO The last 'good' ISO is from December 11th so why isn't the 'current' on the https://cdimages.ubuntu.com/daily-live/ page? https://bugs.launchpad.net/ubuntu-cdimage/+bug/2047969

Yeah I agree. I guess the answer is that to graduate from 'pending' to 'current' an image only gets some automated testing that doesn't include looking at window contents. CC @murraybd

[madhusudanhj]

Temporary solution would be use SSH
Do X11 Forwarding
Launch ubuntu installer from command line of ssh client, it will launch in the client machine where ubuntu installer is getting rendered.
I have used moba xterm on windows to do this. Any ssh client should work which supports x11 forwarding.

[rockwonit-bd]

Temporary solution would be use SSH Do X11 Forwarding Launch ubuntu installer from command line of ssh client, it will launch in the client machine where ubuntu installer is getting rendered. I have used moba xterm on windows to do this. Any ssh client should work which supports x11 forwarding. <

Yes, mobaxterm from Windows machine and running ubuntu-desktop-installer from Windows SSH works.
Build: 06-01-2024 daily live.
Note: desktop installer from live seesion still giving blank white screen.

[corradoventu]

Link to my copy of ISO dated 23-12-10 I used to install
https://drive.google.com/file/d/1RTe6MxrbNYs49Y7lvaC5Ezg10vfaPJU8/view?usp=drive_link

[johnnynunez]

Link to my copy of ISO dated 23-12-10 I used to install https://drive.google.com/file/d/1RTe6MxrbNYs49Y7lvaC5Ezg10vfaPJU8/view?usp=drive_link

oh thanks! It's working.

[stralex7]

Link to my copy of ISO dated 23-12-10 I used to install https://drive.google.com/file/d/1RTe6MxrbNYs49Y7lvaC5Ezg10vfaPJU8/view?usp=drive_link

I wish somebody did the same for arm64 iso image ;)

[xalt7x]

I've just installed from 23.10 ISO and upgraded to 24.04:

1. Replace 23.10 repos (mantic) with 24.10 repos (noble)
   sudo sed -i.bak -e 's/mantic/noble/g' /etc/apt/sources.list
2. Upgrade from 23.10 to 24.04
   sudo apt update && sudo apt dist-upgrade

[mezaway]

I've just installed from 23.10 ISO and upgraded to 24.04:

1. Replace 23.10 repos (mantic) with 24.10 repos (noble)
   `sudo sed -i.bak -e 's/mantic/noble/g' /etc/apt/sources.list`

2. Upgrade from 23.10 to 24.04
   `sudo apt update && sudo apt dist-upgrade`

Wouldn't the following be the better way?

sudo do-release-upgrade -d

Checking for a new Ubuntu release

= Welcome to Ubuntu 24.04 LTS 'Noble Numbat' =

The Ubuntu team is proud to announce Ubuntu 24.04 LTS 'Noble Numbat'.

...

[kenvandine]

Yes, do-release-upgrade is better. Just editing the sources.list doesn't really migrate you to the new series, just updates the packages. There is a fair bit more that do-release-upgrade does to ensure you are properly migrated to a new series.

[corradoventu]

Ok, these are tricks, but any hope of having a working installer? Any predictions? Is anyone working to fix it?

[kenvandine]

Yes, it's being worked on.

…

On Tue, Jan 9, 2024 at 11:04 AM corrado venturini ***@***.***> wrote: Ok, these are tricks, but any hope of having a working installer? Any predictions? Is anyone working to fix it? — Reply to this email directly, view it on GitHub <#2407 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAANMBO4W4DW27UBBPTPRSTYNVTBLAVCNFSM6AAAAABAWRTGWGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOBTGMZTENZSGU> . You are receiving this because you commented.Message ID: ***@***.***>

-- Ubuntu - "I am what I am because of who we all are"

[mezaway]

Sorry to add to the noise but I was just able to run do-release-upgrade -d from a fresh 23.10.1 installation to the current 24.04 and it was flawless. For what it's worth.

[seb128]

Status update, we are working on trying to figure the issue out. It's not specific to the installer, none of the GL-using snaps are working on Noble since the mesa update (including confined snaps), which includes any of the flutter applications (installer, snap store, firmware upgrader) but also games and others

[vanvugt]

I see in internal discussions that @seb128 believes the pending update to Mesa 23.3.3 has fixed it. So fingers crossed. That won't be in any ISO yet.

[johnnynunez]

I see in internal discussions that @seb128 believes the pending update to Mesa 23.3.3 has fixed it. So fingers crossed. That won't be in any ISO yet.

so it's fixed pending to CI generate iso, right?
there is new iso day 12 https://cdimage.ubuntu.com/daily-live/pending/

[seb128]

so it's fixed pending to CI generate iso, right?

It's a bit more complicated than that. The ISO is built from noble and not noble-proposed (https://wiki.ubuntu.com/ProposedMigration) so we need the fixed mesa version to migrate out of the proposed pocket. The issue is that at the start of the cycle there is lot of activity and other transitions ongoing (like a perl one currently) which creates load on the infra and extra complexity in the depends resolution and often delays...

[corradoventu]

On my Ubuntu Noble updated today firmware-updater 0+git.e8771be 109 and snap-store 0+git.e118b05 1046 starts ok and NOT with an empty blank window.

[johnnynunez]

new gnome https://www.phoronix.com/news/GNOME-46-Alpha-Released let’s go

[corradoventu]

Done some test with the ISO dated 2023-12-10 that I had already used to install in another partition.
boot from ISO ok, installer (1276) starts ok. stopped installer and refreshed to candidate (1280).
started installer again, 1280 starts WITH A WHITE EMPTY WINDOW. Stopper again.
refreshed to stable (1278) now installer starts ok, install was successful, now I'm writing from the new installed system.
After install I did update+upgrade, now my system should be at the same level of the last ISOs but both firmware-updater and snap-store start regularly with a NOT empty window.

[vanvugt]

Fix released in https://cdimage.ubuntu.com/daily-live/20240116/

[bittin]

@vanvugt just tested in gnome-boxes on a Dell XPS laptop and it works as it should now again :)

[johnnynunez]

It's working, thanks!

[lihk11]

@franck-iaropoli-arm Hello, it seems like you're using Ubuntu on the X13s. Have you experienced any power management issues? Specifically, does the battery get drained after the computer goes into suspension mode?

[franck-iaropoli-arm]

@lihk11 I didn't manage yet to do the install. The machine is completely crashing (I think it's Qualcom hypervisor crash that I am seeing) and so never had a chance yet to go through the full install process (it fails during the partitioning or during the beginning of the installation). Was everything fine on your side ?

[lihk11]

@franck-iaropoli-arm I couldn't complete the installation of Nobel at first, but later, I installed version 23.10 and then upgraded to 24.04 using "sudo do-release-upgrade -d". It's been working quite well so far. However, there are a few minor issues:

1. When using Chromium, there is a chance of the machine suddenly going black and then restarting.
2. Power management is not perfect. After the machine goes to sleep, even though Wi-Fi and other functions stop working, it still consumes power until it completely runs out.

[mezaway]

With regards to the blank white installer screen for Noble Daily Build, I am no longer seeing the issue as of 1/19/2024. Awesome.