3.1.1 Crashing when going past an mp4 video

[stotka1]

Using the arrow keys, it would crash after previewing an mp4 then going to the next item in the folder.

[ccseer]

Have you tried to update your graphical driver?

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[ccseer]

Hi

would you please follow the instruction here: http://1218.io/seer/user-ini.html
Set the log under media to Ture.
Then preview a mp4 to crash again, and send me the Seer_mdk.log file?

[stotka1]

I cannot find the user.ini Where is it located?

[ccseer]

[stotka1]

ok, now where is the Log file?

[ccseer]

1. open Explorer,
2. paste %TEMP%/Seer, enter
3. there should be two log files if you enabled log under media

[stotka1]

seer_mdk.log
Here you go

[ccseer]

Hi,
you can try to set the decoders to "MFT:d3d=11", D3D11, DXVA, CUDA, FFmpeg, dav1d
then see if it crashes again.

[stotka1]

Still crashes

[ccseer]

all mp4 files, right? not a specific file

[stotka1]

Yeah, multiple different mp4 files

[ccseer]

sorry about it. I will let you know asap when I have a solution.

[stotka1]

Sure, no problem.

[ccseer]

Hi
can you try to set the decoders to FFmpeg

It would be rendering video without GPU. I believe it's related to your graphic card or graphic driver.
Have you tried to update the graphic driver? Alao what graphic card are you using, NVIDIA or Amd?

[stotka1]

Set to just FFmpeg and it works now. Thanks

[ccseer]

The bug might have been fixed, would you please help test it?

[ccseer]

Hi,
is it still crash in Seer-3.2.0?

The value has been restored.

[stotka1]

Sorry, I was away from my PC for some time. The crash is happening again with the new update