Unable to Login As Super_Admin

[andrewdmaclean]

Describe the bug
When attempting to connect to the super_admin URL on a heroku-hosted instance, I am unable to login with my credentials

To Reproduce

Steps to reproduce the behavior:

1. Go to XYZ.herokuapp.com/super_admin/sign_in
2. Input Email & Password
3. See error - "Couldn't find SuperAdmin"

Expected behavior

Access to Super Admin Dashboard

Screenshots

Environment

Describe whether you are using Chatwoot Cloud (app.chatwoot.com) or a self hosted installation of Chatwoot. If you are using a self hosted installation of Chatwoot describe the type of deployment (Docker/Linux VM installation/Heroku)

Desktop (please complete the following information):

• OS: Windows 10 Home
• Browser: Firefox
• Version: 82.0.2 (64-bit)

[sojan-official]

@andrewdmaclean super admin uses separate credentials.
you need to create a super admin user before accessing the page

https://www.chatwoot.com/docs/self-hosted/monitoring/super-admin-sidekiq

[NitinNR]

Can we use this on linux self hosted service?

[sojan-official]

Can we use this on linux self hosted service?

Yes you can

[ywptr]

the above wiki link leads to an empty page now. but the article to create super admin user is now here: https://www.chatwoot.com/docs/self-hosted/monitoring/super-admin-sidekiq

[andrewdmaclean]

@sojan-official that was it!

Thanks for the help 👌

[cruiservlad]

Hello! When I try to exec command from https://www.chatwoot.com/docs/self-hosted/monitoring/super-admin-sidekiq I got next message in console:

3.0.2 :003 > SuperAdmin.where(:email => 'pisarevvlad@gmail.com').first_or_create(name: 'test', password: 'test')
(Object doesn't support #inspect)

What I do wrong?

[sojan-official]

@cruiservlad The documentation is slightly outdated, you don't need to create super admin using the command anymore. You should be able to access the super admin interface using the admin credentials that you created while installing chatwoot