Live visitors and initialize conversation from Agent

[datnguyen293]

Hi, I want to list live visitors of an inboxes (actually live on the website for example) and then agents can initialize a conversation with a live visitor instead of waiting for visitors to start the conversation.
Can you please give me some hints to accomplish this goals with Chatwoot?

Thanks and best regards,
Dat

[aherrera31]

I agree, this sounds like a great idea. Maybe it's accomplished with the new 'campaign' work they're mentioning in PRs?

[rodrigorodriguescosta]

Hi, is Live visitors feature available? I tried using campaign with no success

[brundles]

Hi @pranavrajs - was this released? Ie is there a way via Campaigns to see visitors, so we can proactively engage with them?

[pgrandmaison]

Campaigns are working for me, but it looks like it's not possible to setup a campaign to take effect on the entire website. Would it be possible to make https://URL/* or another option to setup a campaign in-effect on all pages of a website?

[sojan-official]

@pgrandmaison we are tracking this on #3192

[pranavrajs]

@pgrandmaison The wild card is live on 2.12.0. Please see this guide. https://www.chatwoot.com/docs/product/features/campaigns/wild-card-url-in-campaigns

[brundles]

Hi @sojan-official

I really think this is a basic requirement, as you see in most other live-chat platforms. Just having a list of currently online users, and then the ability to click them to start a proactive chat.

I think campaigns with wildcard could be fine - but still just seeing a list of users would also almost be a requirement. Ie. right now the chat agents have no idea how many people are in their store, and cannot engage them.

Campaigns would "only" automate the engagement (which I also love - so please dont kill that idea ;-))

[pranavrajs]

I think campaigns with wildcard could be fine - but still just seeing a list of users would also almost be a requirement. Ie. right now the chat agents have no idea how many people are in their store, and cannot engage them.

Understood. At the moment, it is not possible. With the latest update you can use campaigns in wildcard URL format.

[adrianmihalko]

Hi @sojan-official

I really think this is a basic requirement, as you see in most other live-chat platforms. Just having a list of currently online users, and then the ability to click them to start a proactive chat.

I think campaigns with wildcard could be fine - but still just seeing a list of users would also almost be a requirement. Ie. right now the chat agents have no idea how many people are in their store, and cannot engage them.

Campaigns would "only" automate the engagement (which I also love - so please dont kill that idea ;-))

This would be awesome. We need a live tracking for users, example informations:

VISITOR
CURRENT PAGE
CAME FROM
VISITS
CHATS

just like on smartsupp.com

[GVALFER]

Yes, I was looking for this feature.
Really its a basic feature on the livechat today...
Agents can monitor the users. At the moment I am a little lost, I dont know if the users are online, and if they are, where they are and what page they are seeing.

[brundles]

I agree @GVALFER - its a great product, but this is clearly missing

[kang28ivan]

I'm also waiting for the Live Visitor feature like on tawkto,
I'm used to using tawkto and monitoring visitor traffic, when using chatwoot I feel strange because I'm not used to it and have to daydream without seeing the traffic that is happening on the website, in tawkto I can monitor the visitor currently accessing the page.
hopefully this feature will be available soon

[iamshouvikmitra]

Any idea if this is something that would be worked on?

[brundles]

Still waiting :)

[brundles]

Is there any way we can otherwise see where someone is online? Ie. can we see it in the database or some other way? I'd be happy to code whatever is missing.

[csyedbilal]

Still waiting :)