Custom sections on the conversation right sidebar

[nampas]

Hello 👋 I'm a (new) developer at Rinsed. We've been using Chatwoot for a while now and really like the functionality. Thanks for all the hard work!

One thing that we would like to see is the ability to customize the conversation right sidebar. It has a lot of useful information already, but we've found that we'd like to surface extra context about the conversation that is available separately from our application.

We've already built a version of this functionality into our self hosted Chatwoot instance, but it'd be great to make it a supported Chatwoot feature so that we can ease our upgrade path (the more changes we make, the more challenging upgrading Chatwoot is). Here's an example of what we've done:

Ideally, what we'd like would be something somewhat similar to the "Dashboard Apps" feature, but have it display in the sidebar instead of on a separate tab. It could similarly be an iFrame situation, or perhaps a more integrated API where Chatwoot would expect data to be returned in some JSON format for display. Either way, the basic functionality would be to hit a configurable custom endpoint (outside of Chatwoot), and render the response in the sidebar.

Please let me know your thoughts on this. We'd be happy to help contribute to the implementation.

Best,
Nathan