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Improvement to path when offline #1900

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iammattmartin opened this issue Mar 13, 2021 · 3 comments
Closed

Improvement to path when offline #1900

iammattmartin opened this issue Mar 13, 2021 · 3 comments
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feature-request This label is used to track new features which is a significant change to existing product

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@iammattmartin
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Is your enhancement request related to a problem? Please describe.
No

Describe the solution you'd like
When offline (i.e outside of business hours), the out of hours text is only small and may be overlooked.

When you start the chat, you only then see "we are offline" and nothing in the chat window.

I would suggest that either at the top of the window with text on a highlighted background, something like, "we'll be back on Monday at 8am" or, "tomorrow at 8am".

Maybe even adding in the timezone (GMT) etc as there is no indication of what timezone that time would be. Unless the widget can automatically provide the time based on the visitors timezone? Which would be even better.

This would then help avoid the "Hello?". "Anyone there" messages that we currently face when people can send messages in such a situation.

@iammattmartin
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Example:
Screenshot 2021-03-13 at 7 23 25 PM

@pranavrajs pranavrajs added feature-request This label is used to track new features which is a significant change to existing product and removed enhancement labels Nov 7, 2022
@pranavrajs
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Closing this as the feature is available now.

Screenshot 2023-12-05 at 1 14 26 PM

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github-actions bot commented Jan 4, 2024

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.

@github-actions github-actions bot locked as resolved and limited conversation to collaborators Jan 4, 2024
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