notification email A new conversation [ID - 9] has been assigned to you - include customer msg & email

[mariusa]

Is your enhancement request related to a problem? Please describe.
sometimes chatwoot loads very slowly, or now not at all (app.chatwoot.com took too long to respond.)
I can't see the message, can't reply :(

Describe the solution you'd like
Please include the conversation history and customer email in this notification email.

Set the email reply-to to customer email

Thanks

[iammattmartin]

Set the email reply-to to customer email

Would need to be optional as that then moves the conversation out of CW and thus continuity.

[mariusa]

Ah, good point.

[pranavrajs]

Todo:

• Include the messages in the email template with the conversation.
• Change the template content to the following.

Hey %{agent_name},

A new conversation (#%{id} - link to conversation) has been created in %{inbox_name}. %{contact_name} wrote:

%{message 1}
%{message 2}
...
%{message n}

[shivamsinghchahar]

@pranavrajs Can I take this up?

[pranavrajs]

Sure, please go ahead.

[shivamsinghchahar]

@pranavrajs I have raised a PR (#3414). Could you take a look?

[github-actions]

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