Export / Import (Backup) all Conversations

[Evoltstore]

Is your feature or enhancement related to a problem? Please describe.

• There seems to be no way to create a backup of all existing chatwoot conversations
• What happens if there is ever a major server issue? A business will lose ALL historic data of its tickets and conversations.
• What happens if Chatwoot stops being supported/developed in the future, all business messages become "stuck" and accessible only through Chatwoot?
• As a server gets full with more messages and images, it would make sense to create a backup of old messages and start fresh anew.

Describe the solution you'd like

Have a way to export ALL chatwoot conversations to a file that would be easy to interpret, maybe a JSON or a CSV
Ideally, have a way to import back into Chatwoot, but this is not mandatory.

Describe alternatives you've considered

No response

Additional context

No response

[linear]

PR-1114 Export / Import (Backup) all Conversations

[vishnu-narayanan]

@Evoltstore, it is recommended that automatic database backups be enabled for a production deployment. This feature is available in almost all cloud providers.

[pranavrajs]

Closing this as this is similar to #9692

[github-actions]

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.