v1.20.0

Changelog

• Telegram Channel
• Line Channel
• CSAT surveys available for all channels
• Improved WCAG support for website widget
• Supports MMS in Twilio Inbox
• Pop-out Reply Box
• Revamped conversation sidebar
• APIs for filtering agent, inbox and label reports
• Support for configuring various APMs [ New Relic , Datadog etc ]
• Improved rendering of Email messages
• Improved Agent Notification Emails
• Numerous bug fixes and enhancements

Thanks to @wilso199, @koudshoorn, @SanjuSudheerM, @noobnooc for the contributions