chore: Update support options (#455)

* chore: update support options * Update faq.md --------- Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
chatwoot · Oct 18, 2023 · fd9afbf · fd9afbf
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commit fd9afbf
Showing 1 changed file with 6 additions and 4 deletions.
diff --git a/docs/self-hosted/faq.md b/docs/self-hosted/faq.md
@@ -16,13 +16,15 @@ The chatwoot team provides support over the following channels. Please choose th
 
 **Product Support**: Bug Reports, Feature Requests and Support related to Chatwoot Cloud Version.
 
+**Premium Support**: Available for customers having a commerical contract with Chatwoot or subscribers of a paid plan. This includes both Chatwoot Cloud Customers and Self-hosted Customers.
+
 
 |  Channel Type   |  Response Expectations | Query Types
 |----------|-------------|------|
-| Chat Wiget |   Real-time responses based on online agent availability. <br />  Email follow-ups in 2 Business Days  |  Business Enquiries |
-| [Email](mailto:hello@chatwoot.com)   | Responses in 2 Business Days |  Business Enquiries |
-| [Github](https://github.com/chatwoot/chatwoot) |  Responses in 2 Business Days |  Developer Support, Product Support |
-| [Discord](https://discord.gg/cJXdrwS) |  Community Support Based on availability. Contributors support based on availability  | Developer Support, Product Support |
+| Chat Wiget |   Real-time responses based on online agent availability. Cloud customers can use the in-product Support option for priority resolutions. <br />  Email follow-ups in 2 Business Days or per SLA  |  Business Enquiries, Premium Support |
+| [Email](mailto:hello@chatwoot.com)   | Responses in 2 Business Days or as per SLA |  Business Enquiries, Premium Support |
+| [Github](https://github.com/chatwoot/chatwoot) |  Responses in 5 Business Days or per SLA |  Developer Support, Product Support, Premium Support|
+| [Discord](https://discord.gg/cJXdrwS) |  Community Support Based on availability. Contributors support based on availability  | Developer Support, Product Support, Premium Support |
 
 > Notes: The Chatwoot team tries to resolve queries in public forums. So please avoid DMing, the contributors unless sensitive information is involved.