Bugs RGB30 can't turn off. Always restart.

[Awakedewe]

My Powkiddy rgb30 after new update can't turn off, always restart. Thanks🙏

[christianhaitian]

Try replacing the existing rk3566-OC.dtb file in the fat32 BOOT partition with the one inside the attached zip file. You can do this with the sd card inserted in your computer. Then try booting ArkOS with the sd card and see if it resolves this issue.

rk3566-OC.zip

[jesserankin]

This worked for me on a v2 RGB30. Thanks!

[Nightchanger]

Tried the fix there, it seems to not work when I turned on the "switch power button tap to off". Can only hard turn off and use quit>Shutdown System

[christianhaitian]

Tried the fix there, it seems to not work when I turned on the "switch power button tap to off". Can only hard turn off and use quit>Shutdown System

That setting would not impact if the system reboots after shutdown. Especially if you're able to do Quit>Shutdown system and the unit stays off and not reboot. Are you sure you were not putting the system to sleep instead of powering off when you had that feature on?

[Guitarheroua]

Try replacing the existing rk3566-OC.dtb file in the fat32 BOOT partition with the one inside the attached zip file. You can do this with the sd card inserted in your computer. Then try booting ArkOS with the sd card and see if it resolves this issue.

rk3566-OC.zip

I have the same issue on my RGB30. It begins on version v2.0.03.30.2024 and continue after update to version v2.0.04.24.2024.

I tried to do hack from here with file replace, as well as from #1036, as files have different sizes, so I think maybe it worth to try both. It did not work for me, unfortunately.

The thing, that helps me to turn of my device in a proper way, is to connect it for charging. When it connected, it turns off as expected. If it is disconnected - issue reproducible again.

Hope, this information may help with fixing the issue.

[christianhaitian]

Try opening your unit and unplug the battery.

[denizonm]

I have stopped being able to boot after replacing the file, it gets stuck on the ArkOS logo. Is there an easy way to find the original file?

[christianhaitian]

Just grab it from the latest ArkOS image using 7zip

[Jesquivel2908]

I'm having the same issue after installing the latest version of ArkOs on my RGB30. If I select "quit" from the settings menu the device just restarts, I have to press and hold the off button to turn the device off.

[Scoonysaurus]

For anyone that used Rocknix or Jelos prior to using ARC like me and is having this issue, try putting in the rocknix sd card, booting up and powering off through quit. Then put your ARC card back in. Haven't had the issue since I did that. I read on reddit that the reason for this issue is that Rocknix "hijacks the power behavior in a way that causes this "reset" action rather than a shutdown".

[christianhaitian]

As I can't replicate this issue on my end using my v1 or v2 unit, I can offer any better recommendation than to open the unit and try disconnecting and reconnecting the battery or what has been recommended above by Scoonysaurus.

[Jesquivel2908]

For anyone that used Rocknix or Jelos prior to using ARC like me and is having this issue, try putting in the rocknix sd card, booting up and powering off through quit. Then put your ARC card back in. Haven't had the issue since I did that. I read on reddit that the reason for this issue is that Rocknix "hijacks the power behavior in a way that causes this "reset" action rather than a shutdown".

Now I have the same issue while using the Jelos SD card😫 it just won't power off from the menu

[Scoonysaurus]

For anyone that used Rocknix or Jelos prior to using ARC like me and is having this issue, try putting in the rocknix sd card, booting up and powering off through quit. Then put your ARC card back in. Haven't had the issue since I did that. I read on reddit that the reason for this issue is that Rocknix "hijacks the power behavior in a way that causes this "reset" action rather than a shutdown".

Now I have the same issue while using the Jelos SD card😫 it just won't power off from the menu

I think Jelos may cause the issue also. I would download the most recent version of Rocknix and use that to boot up and follow the directions above. Then I'd only use ARK from then on.

[Guitarheroua]

Try opening your unit and unplug the battery.

This actually works. Thank you! Sorry, I forgot to answer. So if somebody has the same issue as I did, use this advice.

[JesusArmy]

For info I just had same thing with my RG353PS. Not sure if Rocknix is really the guilty one, since the timeline is that I did tried Rocknix like two weeks ago with no issue. Then I have used my regular ArkOS a dozen time. And yesterday I wanted to start fresh with ArkOS with a one SDcard setup to leave the second one available for medias. I have then imaged the last ArkOS to an empty SD card, went through the setup until the end, and after system was finalized I could not stop it from menu but only by long pressing power button. I switched back to my previous ArkOS SD card and could not shutdown as well. I landed here and some other online posts, did try to boot on the Rocknix SD card, stop properly and now my new ArkOS is ok (for now).

[JesusArmy]

Have started Kodi on that "fresh new ArkOS install" and ended up with the same problem again... :(

[christianhaitian]

Try this #1046 (comment)

[JesusArmy]

Thanks for the suggestion. I will check for some tutos to see if disassembling the RG353PS case is just about unscrewing or if more difficult with prying stuff like on typical Sony, Microsoft and Nintendo's systems, which make it more tricky to open without breaking any small plastic part.
I may fall back to my good old JelOS card for now until I fix that permanently for when using ArkOS.

[JesusArmy]

I wonder if not related to the single or dual sd setup. Looks like my setup with ArkOS and dual sd card has no problem. But it happen quickly once I try the new ArkOS SDcard that I did in single card mode...

[patroldo]

Hi. I think problem can be reproduced if shutdown happense unexpectedly, not via "Start > Quit > Shutdown system"
E.g. Battery dead while gaming or game stuck and you had to reset it. Maybe not always, hadn't check it yet, but i think it will be like that at least 1 out of 10 times

Shutting down system with rocknix is helping in my case