[Word] Image not uploaded when copying full document content

[fubar-coder]

The image is not uploaded when copying the full contents of the Word document.

When copying only the image with the surrounding paragraphs, the image is uploaded again.

Test Word file:
PasteFromWordTest.docx

EDIT: I used Word 2016 (Office 365 ProPlus), version 1808

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[Reinmar]

cc @Mgsy @f1ames

[Mgsy]

Hi, @fubar-coder, I've just tested PFO with the provided document and I'm not able to reproduce this issue. The image was uploaded properly (using Word for Office 365, version 1901).

Could you give us more information about your development environment or show us your CKEditor 5 config?

[fubar-coder]

I used the CKEditor 5 demo (classic): https://ckeditor.com/ckeditor-5/demo/

Other than that, I cannot tell you much more except that I used Word 1808.

[Mgsy]

Unfortunately, I'm still not able to reproduce your issue - the content is pasted properly in all demos (checked on Windows/Mac in all browsers).

Could you record a screencast which shows exact steps to reproduce? Additionally, you can check the console whether there is any error.

[fubar-coder]

FYI: I used Chrome 71.0.3578.98.

EDIT: The problem still exists in version 72.0.3626.96. Firefox works as expected.

[Mgsy]

@f1ames, is it possible that the Word version (Word 2016, version 1808) could generate some problems with pasting images?

@fubar-coder, could you check whether you can reproduce it in our Paste from Word sample? Also, please open the console to spot any errors.

[fubar-coder]

The problem is reproducible. I attached the console log.
ckeditor.com-1549966746009.log

[f1ames]

Works for me too - Word 16.21 (190117) on Chrome 71.0.3578.98 (macOS).

When tested with Paste from Word sample I got Error: Illegal file mime type from Easy Image plugin (upload error, seems like .gif is not supported), but the image itself is inserted correctly:

so this is something different.

Looking at the log attached by @fubar-coder it looks like the image is not correctly transformed into base64 representation. I'm not sure why it does not happen in our environments 🤔

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To clarify, @fubar-coder you were able to reproduce the issue on Paste from Word sample with Chrome? What OS do you use?

I would like to ask you to try with this codepen sample to see if it works. And then, after pasting, if you could share the content of Clipboard HTML container (below editor) e.g. as gist (because it will be quite large).

[fubar-coder]

Yes, I can reproduce this problem with the given sample. I use Windows 10, 1809, Build 17763.253.

This is the gist which contains two files: one for Chrome (with the error) and one for Firefox (succeeding)

https://gist.github.com/fubar-coder/10a04caa0fa4d6fd4da48076f5fb5740

[f1ames]

Thanks for clarification and sharing output code @fubar-coder!

The strange thing is that the output is basically identical for both browsers (apart from the empty line on the beginning which is always added in Firefox) - see the diff https://www.diffchecker.com/u9nwqdkS.

At least we know that the issues is not Word clipboard output itself. I assume the case might be that for some reason extracting image RTF data fails in Chrome. One cause may be the fact that extraction function checks for jpg/png like types in RTF data:

https://github.com/ckeditor/ckeditor5-paste-from-office/blob/cf9353f43792e5197ce6564a9475301556523036/src/filters/image.js#L187-L191

Maybe with particular Windows/Word versions the type is different 🤔

Since we are not able to reproduce it on Windows with the similar setup, I would ask you @fubar-coder for one more thing. Same as before if you could try with this codepen sample and share whole Images RTF data as a gist, I would greatly appreciate.

[fubar-coder]

Chrome didn't show anything in the "Images RTF". I also created a Gist for "Images RTF" while using Firefox:

https://gist.github.com/fubar-coder/7a66caac06db86ed0d5fc7f71ba727bc

[fubar-coder]

Some additional note: data.dataTransfer.getData( 'text/rtf' ) returns an empty string 😕

EDIT: Maybe this bug (or a similar one) is back: https://bugs.chromium.org/p/chromium/issues/detail?id=317807

[f1ames]

Thanks again @fubar-coder.

Some additional note: data.dataTransfer.getData( 'text/rtf' ) returns an empty string

That's strange TBH and since you are using recent version of the Chrome browser https://bugs.chromium.org/p/chromium/issues/detail?id=317807 should be fixed. Is it possible that you have any active 3rd-party software or a Chrome extensions which may manipulate clipboard contents (you may try to run the sample with all extensions turned off if you have any to check it)?

[fubar-coder]

Yes, I tried both the "Incognito Window" and also disabled all extensions and restarted the browser, but the problem stays.

[Mgsy]

The same problem with an identical error message - #1710 (I can't reproduce it).

Here is the file from the ticket:
123.docx

[Hubmayun123]

是的，我尝试了“隐身窗口”并禁用了所有扩展并重新启动了浏览器，但问题仍然存在。

I had the same problem.How did you finally solve it ?

[msamsel]

I see that I can reproduce similar or same issue, when image is located inside a table. In such scenario I couldn't get an image pasted in CKEditor.

[Mgsy]

Another case reported - https://github.com/ckeditor/ckeditor5-paste-from-office/issues/60.

[lasfin]

Doesn't work for me too. Maybe it's because MS Word version is 2013.

[Mgsy]

@lasfin, can I ask you to provide a sample file which allows you to reproduce the problem? Also, it will be great if you can copy the content from this file, paste it to this codepen sample and share result from Clipboard HTML.

I will also confirm this issue as so many people experience it. Unfortunately, it's hard to debug because none of us can reproduce it.

[lasfin]

@Mgsy
test.docx

clipboard.txt

[Mgsy]

Finally, I was able to reproduce this issue, however only in our manual tests. My environment:

• Windows 10
• MS Word 365 (16.0.12026.20334)

The scenario which worked for me:

1. Add PFO plugin to Easy Image manual test.
2. Insert an image to the Word document.
3. Ctrl + A.
4. Ctrl + C.
5. Paste inside the Easy Image manual test.

Error:

Not allowed to load local resource: file:///C:/Users/****/AppData/Local/Temp/msohtmlclip/01/clip_image001.png

[tuannd255]

@Mgsy Hello!
With problem #2493 (comment)
Now, I'am stuck in this mistake.
Do you have a solution for this issues?

[Mgsy]

Hi @tuannd255. Unfortunately, we haven't worked on this issue yet, so I'm afraid I can't propose any solution. However, you can add 👍 to the first post to raise the popularity of the issue.

[Adaer]

Windows 7(64bit)

Google Chrome 80.0.3987.132

Microsoft Office Professional Plus 2013

Classic editor5

"@ckeditor/ckeditor5-editor-classic": "^17.0.0",
"@ckeditor/ckeditor5-editor-decoupled": "^17.0.0",
"@ckeditor/ckeditor5-editor-inline": "^17.0.0",
"@ckeditor/ckeditor5-engine": "^17.0.0",
"@ckeditor/ckeditor5-enter": "^17.0.0",
"@ckeditor/ckeditor5-essentials": "^17.0.0",
"@ckeditor/ckeditor5-font": "^17.0.0",
...

Not allowed to load local resource: file:///C:/Users/**/AppData/Local/Temp/msohtmlclip1/01/clip_image001.jpg

[fubar-coder]

@mlewand I can still reproduce the bug, but I only tested it with the Word document I provided in this issue (initial comment).

[niegowski]

Test Word file:
PasteFromWordTest.docx

In the case of copying the whole content (including styled headings), the text/rtf is not available in the DataTransfer object which is used for retrieving image data. Moreover, if the copied text does not include any images but includes any styles (for example Heading 1) the text/rtf is not available but this isn't an issue for the editor, because RTF is used only to access images from pasted content. OTOH if the copied document fragment does include an image but there are no styled elements (like heading 1) the text/rtf is available so an image is pasted properly. This is happening on macOS 10.14.6, Word for Mac 16.44. The same seems not to happen on Windows and Word 16.0 (2011). But this seems to be a case in some other configurations.

While checking other text editors I noticed that some of them just ignore the image in the content, and some are displaying a warning that some images failed to import. 

I guess the only solution would be to remove unhandled images from pasted content (so the editor won't throw an error while trying to access local file) and maybe display some notification.

test.docx

This is a different case. In this file there is no <img> element in pasted data, there is just <v:shape><v:imagedata src="...."/></v:shape> and this case is not implemented in the CKEditor 5. This seems to be handled in CKEditor 4: https://github.com/ckeditor/ckeditor4/blob/5380706bb4ceb6092dadb2b7067d6c14efec6b26/plugins/pastefromword/filter/default.js#L368

[Reinmar]

I don't understand one thing. What does CKEditor 4 do differently that it handles one of the cases well? I mean this: #2493 (comment)

It'd be great if you could describe each case in terms of:

• what happens and on which OSes?
• did anyone solve it?
• if so or if you see that it's solvable anyway – what do we have to do to also solve it? is it expensive?
• if no one solved it and it really can't be solved, what can we do to ensure the best UX?

[niegowski]

I don't understand one thing. What does CKEditor 4 do differently that it handles one of the cases well? I mean this: #2493 (comment)

It's handling that case in the exact same way as CKEditor 5 - notice that in that screenshots one paste includes "A Test" heading and the other does not.

• what happens and on which OSes?

I tested only on 2 computers (a different OS, a different version of Word), and on the other one it worked just ok.

• did anyone solve it?

I checked 3 editors and none of them solved it (image is ignored or warning notification appears as mentioned above).

• if so or if you see that it's solvable anyway – what do we have to do to also solve it? is it expensive?

I can't see any reasonable solution (I consider asking users to allow HD access would not be reasonable).

• if no one solved it and it really can't be solved, what can we do to ensure the best UX?

I think that displaying notification would be reasonable. And of course, the editor should not try accessing local files - that also should be fixed.

[oleq]

Related #8934.

[quangvinh-gulang]

here it is
https://ckeditor.com/cke4/addon/imagesfromword

[Chainery]

So this problem has not been solved yet, right?

[mabryl]

Just retested this on macOS Ventura running Chrome and Windows 10 running Firefox and it looks like the issues are no longer reproducible - images are now pasted correctly into our Paste from Word demo.

I used the desktop Microsoft Word app on macOS and the Microsoft 365 web app on Windows to handle the original files.