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An updated Open311 API Python wrapper that was built to be as absolute user-friendly and easy-to-use as possible. Many of the design decisions made will reflect these qualities.


The best way to install is through pip.

pip install three

At A Glance

Three was made to make the differences in Open311 GeoReport implementations completely unknown to the end user. Interacting with service requests should be easy.

>>> import three

>>> three.cities()
['boston', 'macon', 'sf', ...]

# Let's start off with Macon.
>>> three.key('my_macon_api_key')

>>> three.discovery()
{'service': {'discovery': 'data'}}

{'macon': {'service': 'data'}}

{'033': {'service_code': 'info'}}

>>> three.requests()
{'macon': {'request': 'data'}}

>>> three.requests('123')
{'123': {'request': 'data'}}

# Now, let's switch it up to San Francisco.
>>> three.key('my_sf_api_key')

{'SF': {'service': 'data'}}

>>> three.requests()
{'SF': {'request': 'data'}}

# And, finally Baltimore.
>>> three.key('baltimore_api_key')

{'baltimore': {'service': 'data'}}

>>> three.requests()
{'baltimore': {'request': 'data'}}

Three also aims to make working with dates and result counts easier, even though not all Open311 implementations support these features.

>>> import three


>>> # Let's grab requests between certain dates.
... three.requests(start='03-10-2012', end='03-17-2012')

>>> # But let's use the between parameter.
... three.requests(between=['03-10-2012', '03-17-2012'])

>>> # And, let's get all the requests! (Or, as many as possible...)
... three.requests(between=['03-10-2012', '03-17-2012'], count=100)

>>> # We could even get requests of different types between those days.
>>> requests = []
>>> dates = ['03-10-2012', '03-17-2012']
>>> requests.extend(three.requests(between=dates, count=100))
>>> requests.extend(three.requests(between=dates, count=100, status="closed"))


A Three class can also be imported and customized, but, for casual users, working with the three module should feel effortless. Any pain points (such as dealing with XML, required parameters, etc.) should be abstracted away.

from three import Three

class SF(Three):
    def __init__(self):
        super(SF, self).__init__()
        self.endpoint = ""
        self.format = "xml"
        self.jurisdiction = ""

You could then use the SF class just as you would an instance of Three.

>>> SF().services()

>>> SF().requests()


These settings apply to the core Three class.

A casual user of the Open311 API, by default, should not have to work with the Three class.


If you have an Open311 API key that you always intend to use, rather than initializing the Three class with it each time, you can set an OPEN311_API_KEY environment variable on the command line.


Otherwise, you can initialize the class with your API key and endpoint.

>>> from three import Three
>>> t = Three('', api_key='my_api_key')


By default, Three will configure a URL without a specified schema to use HTTPS.

>>> t = Three('')
>>> t.endpoint == ''


The default format for the Three wrapper is JSON -- although not all Open311 implementations support it. This is done mainly for ease-of-use (remember, that's the over-arching goal of the Three wrapper). You can, however, specifically request to use XML as your format of choice.

>>> t = Three('', format='xml')
>>> t.format == 'xml'

SSL/TLS version

With certain combinations of the client operating system and the server application, the SSL/TLS negotiation may fail. Forcing Three to use TLS version 1.0 may help in these cases.

>>> import ssl
>>> t = Three('', ssl_version=ssl.PROTOCOL_TLSv1)



After you've initialized your Three class, you can readjust its settings with the configure method. You can also switch back to the orgininal settings with the reset method.

>>> from three import Three
>>> import ssl
>>> t = Three('', api_key='SECRET_KEY')
{'service': 'data'}

>>> t.configure('', format='xml',
...             api_key='SF_OPEN311_API_KEY',
...             ssl_version=ssl.PROTOCOL_TLSv1)
{'SF': {'service': 'data'}}

>>> t.configure(api_key='ANOTHER_API_KEY')
>>> # Switch back to original settings.
... t.reset()


In order to use the Open311 service discovery, simply invoke the discovery method.

>>> t = Three('')
>>> t.discovery()
{'service': {'discovery': 'data'}}

Sometimes, however, service discovery paths differ from service and request URL paths -- in which case you can pass the specified URL to the discovery method as an argument.

>>> t.discovery('')


To see the available services provided by an Open311 implementation, use the services method.

>>> t = Three('')
{'all': {'service_code': 'info'}}

You can also specify a specific service code to get information about.

{'033': {'service_code': 'info'}}


To see available request data, use the requests method.

>>> t = Three('')
>>> t.requests()
{'all': {'requests': 'data'}}

Most Open311 implementations support page and page_size parameters.

>>> t.requests(page_size=50)
{'total': {'of': {'50': 'requests'}}}

>>> t.requests(page=2, page_size=50)
{'next': {'50': 'results'}}

You can also specify a specific service code.

>>> t.requests('123')
{'123': {'requests': 'data'}}

Other parameters can also be passed as keyword arguments.

>>> t.requests('456', status='open')
{'456': {'open': {'requests': 'data'}}}


If you're looking for information on a specific Open311 request (and you have it's service code ID), you can use the request method.

>>> t = Three('')
>>> t.request('12345')
{'request': {'service_code_id': {'12345': 'data'}}}


Sometimes you might need to programmatically create a new request, which is what the post method can be used for. NOTE: the Open311 spec states that all POST service requests require a valid API key.

>>> t = Three('', api_key='SECRET_KEY')
>>>'123', name='Zach Williams', address='85 2nd St',
...        description='New service code 123 request.',
...        email='')
{'new': {'request': 'created'}}


Each service request ID can be tracked with a temporary token. If you need to find the service request ID and have the request's token, you can use the token method.

>>> t = Three('')
>>> t.token('12345')
{'service_request_id': {'for': {'token': '12345'}}}