Change 'internal review' process

[schlos]

Current Alaveteli workflow is that requestor can ask for 'internal review' which is then sent again to same authority to the same email address to where original request was sent.

In Croatia we don't have 'internal review' process, it's rather done by Information Commissioner in form of appeals.

So, we would need to change workflow:

• when user clicks 'request internal review' it is sent to always same email address to Information Commissioner (so it's like appeal).
• this would be beneficial because it can be tracked under same thread, so user don't need to create separate request for Information Commissioner.
• Information Commissioner email is one and always the same, so I think this can be safely setup in general.yml.

Frontend issue ticket is opened at codeforcroatia/imamopravoznati-theme#11

[schlos]

Related tickets already opened on Alaveteli side:

• Make the ability to request an internal review a configuration option mysociety/alaveteli#2208
• automated appeals to ICO mysociety/alaveteli#703
• https://github.com/mysociety/alaveteli/wiki/Complaining-to-ombudsman---feature-requirements
• Support for contacting the ombudsman within the site mysociety/ipvtheme#7

[schlos]

Duje:

Kad ne dođe odgovor na zahtjev – jedna od opcija za status treba biti „podnesena pisana žalba Povjerenici za informiranje“

Change appeal process just to add status "Appeal sent for this request" to track more easily what is actual status of request.

[schlos]

Related tickets:
mysociety#2819

[schlos]

Duplicates #93