Tech Support system

[colindean]

Allow registered users to file tech support tickets. These are simple requests and need only be seen by users who are a part of the tech support group. Provide for a subject, description, source (hardware/software/don't know) and severity/priority.

It might be another useful feature to have some way to allow users to join this group themselves.

Severities/Priorities:

Critical (I can't play in an official tournament)
High (I can't play in an unofficial tournament)
Medium (I can't play a game I want to play)
Low (I don't know how to do something)
Trivial (I have a question)

Groups:

Tech Support Admins
Tech Support Users

Permissions:

support.open
support.close
support.administrate
support.view