GitHub account sudden suspension

[gensart-x]

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Long story short. Recently, about a week ago, my account got suspended, I do not know why, I even do not do anything bad (I think). You can check on my GitHub on here : https://github.com/gensart-ai

Within with that, I've reported it to GitHub Support for any reason why suspension happened to my account, and until now, no even new update email about my account received to my email. Is the process really like this ? Or should I wait more longer like a month ? or a year ? I understand it might be a while since their Support traffic may be high or something. But, in a week, you can do even some minor information update about the account right ?

Beside of that, I'm a bit disappointed with the time of delay, and the sudden suspension without any warning coming to my email, I don't even know why my account got suspended.

Do you guys have any idea what should I do for this ?

[AidenJamesYt]

Really all you can do at this time is wait until they review your ticket, which can take up to a few weeks.

[itspinky95]

Hi there,

I'm Scott Jones, also known as @itspinky1995 on GitHub. I came across your post today, and it deeply resonated with me as I've encountered the exact same issue. My account was suddenly suspended without any prior warning or explanation, which has left me in a state of confusion and concern.

Like you, I've reached out to GitHub Support in hopes of understanding the reason behind the suspension and seeking a resolution. However, the waiting period without any form of communication or updates has been quite distressing. It's challenging to navigate this uncertainty, especially considering the importance of our GitHub accounts for our work and collaborations.

I noticed you mentioned having contacted GitHub Support about a week ago without receiving any feedback. I'm curious if there have been any developments since then? Have you received any form of response or resolution to your case?

Additionally, I'm at a crossroads about how to proceed. Given your experience, would you recommend creating a new account and moving forward in that direction? I also have another account linked to a previous job, which I'm considering discontinuing.

Any insights or advice you could share based on your journey would be immensely appreciated. It's a tough situation to be in, and hearing from someone navigating the same challenges would be incredibly helpful.

Best,
Scott Jones (@itspinky1995)

[HimanshuW4]

I also faced this issue on the 26th of March 2024. And since that day, there's been no reply from GitHub. Till that time I have raised the request two times and they've not updated anything apart from the ticket number. I have to create a new account to move forward. There's no option to check the status and the community can't help in this because in simple words it's not their territory to explore.

For the same thing, the GitHub community has mentioned those who have similar issues. Go through this link: https://github.com/orgs/community/discussions/58191

[HimanshuW4]

I am confused too, that why exactly it happened all of sudden. They didn't warn us before nor informed that it's account suspension and not suspicious activity. The team hasn't replied a single thing yet? Due to this my superior thinks that it happens because of third party sites and putting Credentials in there [In short blame indirectly on me for any leak it happens in organisation].

• If someone wants to access our account and they failed that doesn't mean that GitHub has right to suspend (we have no part in any of this). Even after having MFA (Multi Factor Authentication. It's suspended and we can't do anything about it.
  I read it somewhere that it might took 120 days for getting reply from GitHub. But I am not sure of it because it's high volumes and low priority.
  What to do next!!! No update and nothing new happens with any resolution.

[HimanshuW4]

I am thinking about the Repositories which can be considered as gone, as of now the account is out of our hands. Neither can we log in nor can we get any data and we can't delete our account. Everything revolves around the only thing that reply has to come via GitHub itself. Until then our hands are tight and there's absolutely nothing we can do about it. 120 days, I have read about it somewhere and will try to look for it again. But as far as it's going, it's not clear that will 120 days be enough, or else we stop thinking about it as it was never there.

[HimanshuW4]

@gensart-x Check this out: https://github.com/orgs/community/discussions/116566.

[ghostinhershell]

Hi @gensart-x,

Thank you for your patience. The community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. We appreciate your understanding! In the future, please only open 1 ticket per incident.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion.

Thank you!

[gensart-x]

Hi,

Thanks for the closing reason. If I may have your answer, can you explain this why ?

[ettaboyle]

Hi @gensart-x,

The screenshot you included is a notification that is automatically when a user receives a 7-day block from this organization: https://github.com/orgs/community/

The GitHub Community Discussions is a space for all GitHub users to come and discuss ideas and projects. This account was flagged and locked because it violated our Community Code of Conduct, we ask that members contribute in a positive and constructive way. If there is a second offense with that account, it will be blocked indefinitely from this org.

The screenshot you shared does not include the username that was blocked, so I am unable to share a specific reason. We also cannot share account specific information in this public forum.

[gensart-x]

Thanks for the explanation, really.

[Naman-Acharya]

I don't know how but most of users faced similar issue even my account got suspended without any reason. Might be this is because of malware as per the current news but still unaware about it. I hope we get our account back as soon as possible because specially most of my work was on Github and with Github Copilot and all the work was suddenly stopped because of this incident.

My Ticket No: #2737022