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Unable to enable the plugin on MM 9.4.1 #385

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rootsin opened this issue Jan 23, 2024 · 3 comments
Open

Unable to enable the plugin on MM 9.4.1 #385

rootsin opened this issue Jan 23, 2024 · 3 comments

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@rootsin
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rootsin commented Jan 23, 2024

We are unable to enable this plugin on latest MM version 9.4.1

Getting following error,

This plugin failed to start. unable to start plugin: alertmanager: Unrecognized remote plugin message: This usually means the plugin was not compiled for this architecture, the plugin is missing dynamic-link libraries necessary to run, the plugin is not executable by this process due to file permissions, or the plugin failed to negotiate the initial go-plugin protocol handshake Additional notes about plugin: Path: plugins/alertmanager/server/dist/plugin-linux-amd64 Mode: -rwxr-xr-x Owner: 114 [mattermost] (current: 114 [mattermost]) Group: 122 [mattermost] (current: 122 [mattermost]) ELF architecture: EM_X86_64 (current architecture: amd64)

Can someone please help with this?

@rahulbiztechcs
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rahulbiztechcs commented May 16, 2024

we are also facing same issue does anyone find how to resolve it ?

this what error we are got in the system console --> plugin management :

This plugin failed to start. unable to start plugin: alertmanager: Unrecognized remote plugin message: This usually means the plugin was not compiled for this architecture, the plugin is missing dynamic-link libraries necessary to run, the plugin is not executable by this process due to file permissions, or the plugin failed to negotiate the initial go-plugin protocol handshake Additional notes about plugin: Path: plugins/alertmanager/server/dist/plugin-linux-amd64 Mode: -rwxrwxrwx Owner: 999 [mattermost] (current: 999 [mattermost]) Group: 999 [mattermost] (current: 999 [mattermost]) ELF architecture: EM_X86_64 (current architecture: amd64)

this is the alertmanager version we are using : v0.4.0

this is OS version we are using : ubuntu 16.0.4 (X86_64 architecture)

Mattermost version : 9.0.4

@bulatsir
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same problem
Mattermost Version: 9.10.1

@bulatsir
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After some tries I found 0.2.0 was working. I noticed then I execute binary of plugin via termina it returns to me:

./plugin-linux-amd64: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.32' not found (required by ./plugin-linux-amd64)
./plugin-linux-amd64: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by ./plugin-linux-amd64)

I use Ubuntu 20.04. I believe the problem with ubuntu version (and glibc version in it). Newer version depends on ubuntu 22 or ubuntu 24

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