Cryptomator runs but no UI is visible (Windows 10)

[jayhef]

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• I have searched existing issues for duplicates
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Summary

First install - Cryptomator runs but no UI is visible (Windows 10)

What software is involved?

• Operating System: Windows 10 Home edition - 10.0.19045 build 19045
• Cryptomator: -1.6.17 x64

Volume Type

No response

Steps to Reproduce

1. Run Cryptomator
2. Icon is visible on the task bar with an empty fly by window. Selecting it does nothing. alt+tab shows Cryptomator an an empty window but once selected the window in not visible.
3. system tray has the cryptomator icon. right click give 3 options - show, preferences and quit.
   show does nothing
   preferences display an empty window with the title preference.
   looks like the main window is there just invisible. by moving the mouse pointer over it, I can detect the edges (pointer changes shape to a double arrow for re-sizing) if I click in somewhere in the empty space, I get an add vault window, it is visible but it is also empty like the preferences window.
4. The quit option works as intended.
   

Expected Behavior

Application to launch and run as advertised.

Actual Behavior

See description in steps to reproduce.

Reproducibility

Always

Relevant Log Output

10:13:39.701 [main] INFO  o.c.common.settings.SettingsProvider - Settings loaded from C:\Users\jfran\AppData\Roaming\Cryptomator\settings.json
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - user.home: C:\Users\jfran
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - java.library.path: C:\Program Files\Cryptomator;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\Program Files (x86)\Microsoft SDKs\Azure\CLI2\wbin;C:\Program Files (x86)\Intel\iCLS Client\;C:\ProgramData\Oracle\Java\javapath;C:\Program Files\Intel\iCLS Client\;C:\Windows\System32;C:\Windows;C:\Windows\System32\wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Boxcryptor\bin\;C:\Program Files (x86)\GtkSharp\2.12\bin;C:\Program Files\PuTTY\;C:\Program Files\Java\jdk-9.0.1\bin;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Windows\System32\OpenSSH\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Program Files (x86)\GnuPG\bin;C:\Program Files\OpenSSL-Win64;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Docker\Docker\resources\bin;C:\ProgramData\DockerDesktop\version-bin;C:\Users\jfran\AppData\Local\Microsoft\WindowsApps;C:\Users\jfran\AppData\Roaming\Python\Python36\Scripts;;C:\Program Files\Cryptomator\app;.
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - user.language: en
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - user.region: null
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - logback.configurationFile: null
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - cryptomator.settingsPath: ~/AppData/Roaming/Cryptomator/settings.json
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - cryptomator.ipcSocketPath: ~/AppData/Roaming/Cryptomator/ipc.socket
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - cryptomator.integrationsWin.keychainPaths: ~/AppData/Roaming/Cryptomator/keychain.json
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - cryptomator.logDir: ~/AppData/Roaming/Cryptomator
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - cryptomator.loopbackAlias: cryptomator-vault
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - cryptomator.pluginDir: ~/AppData/Roaming/Cryptomator/Plugins
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - cryptomator.mountPointsDir: ~/Cryptomator
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - cryptomator.minPwLength: null
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - cryptomator.appVersion: 1.6.17
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - cryptomator.buildNumber: msi-4104
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - cryptomator.showTrayIcon: true
10:13:39.732 [main] INFO  org.cryptomator.common.Environment - cryptomator.p12Path: ~/AppData/Roaming/Cryptomator/key.p12
10:13:39.732 [main] INFO  o.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.6.17 on Windows 10 10.0 (amd64)
10:13:39.732 [main] DEBUG org.cryptomator.logging.DebugMode - Debug mode enabled
10:13:39.748 [main] DEBUG o.c.launcher.SupportedLanguages - Using system locale
10:13:39.821 [main] INFO  org.cryptomator.ipc.Server - Spawning IPC server listening on socket C:\Users\jfran\AppData\Roaming\Cryptomator\ipc.socket
10:13:39.914 [main] DEBUG o.c.launcher.IpcMessageHandler - Received launch args: 
10:13:39.914 [main] DEBUG o.cryptomator.launcher.Cryptomator - Did not find running application instance. Launching GUI...
10:13:40.370 [JavaFX Application Thread] INFO  o.cryptomator.launcher.Cryptomator - JavaFX runtime started after 1148ms
10:13:40.383 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir: 
10:13:40.416 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Scheduled Executor 01
10:13:40.419 [App Scheduled Executor 01] DEBUG o.cryptomator.common.CommonsModule - Starting App Scheduled Executor 02
10:13:40.429 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir: 
10:13:40.431 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - UiAppearanceProvider: Found implementation: org.cryptomator.windows.uiappearance.WinUiAppearanceProvider in jar /C:/Program%20Files/Cryptomator/app/mods/integrations-win-1.1.2.jar
10:13:40.468 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - UiAppearanceProvider: Implementation is available: org.cryptomator.windows.uiappearance.WinUiAppearanceProvider
10:13:40.705 [JavaFX Application Thread] TRACE o.cryptomator.ui.fxapp.FxApplication - FxApplication.start()
10:13:40.917 [JavaFX Application Thread] DEBUG o.c.ui.fxapp.FxApplicationTerminator - Enabling sudden termination
10:13:40.929 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir: 
10:13:40.932 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - TrayMenuController: Found implementation: org.cryptomator.ui.traymenu.AwtTrayMenuController in jar /C:/Program%20Files/Cryptomator/app/mods/cryptomator-1.6.17.jar
10:13:40.956 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - TrayMenuController: Implementation is available: org.cryptomator.ui.traymenu.AwtTrayMenuController
10:13:41.101 [JavaFX Application Thread] DEBUG o.c.u.traymenu.AwtTrayMenuController - initialized tray icon
10:13:41.123 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Background Thread 001
10:13:41.942 [JavaFX Application Thread] DEBUG o.cryptomator.ui.common.FontLoader - Loaded family: Font Awesome 5 Free Solid
10:13:41.995 [JavaFX Application Thread] TRACE o.c.u.m.MainWindowTitleController - init MainWindowTitleController
10:13:42.043 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir: 
10:13:42.047 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - KeychainAccessProvider: Found implementation: org.cryptomator.windows.keychain.WindowsProtectedKeychainAccess in jar /C:/Program%20Files/Cryptomator/app/mods/integrations-win-1.1.2.jar
10:13:42.054 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - KeychainAccessProvider: Implementation is available: org.cryptomator.windows.keychain.WindowsProtectedKeychainAccess
10:13:42.363 [JavaFX Application Thread] TRACE o.c.ui.mainwindow.ResizeController - init ResizeController
10:13:42.371 [JavaFX Application Thread] TRACE o.c.u.m.MainWindowController - init MainWindowController
10:13:42.923 [JavaFX Application Thread] DEBUG o.cryptomator.ui.fxapp.FxApplication - Main window initialized after 3701ms
10:13:52.078 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir: 
10:13:52.080 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - AutoStartProvider: Found implementation: org.cryptomator.windows.autostart.WindowsAutoStart in jar /C:/Program%20Files/Cryptomator/app/mods/integrations-win-1.1.2.jar
10:13:52.089 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - AutoStartProvider: Implementation is available: org.cryptomator.windows.autostart.WindowsAutoStart
10:13:52.254 [JavaFX Application Thread] TRACE o.c.f.fuse.mount.WindowsMounter - Found WinFsp installation at C:\Program Files (x86)\WinFsp\bin\winfsp-x64.dll
10:13:53.119 [App Scheduled Executor 01] DEBUG o.c.common.settings.SettingsProvider - Attempting to save settings to C:\Users\jfran\AppData\Roaming\Cryptomator\settings.json
10:13:53.132 [App Scheduled Executor 01] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\jfran\AppData\Roaming\Cryptomator\settings.json
10:14:20.570 [JavaFX Application Thread] INFO  o.cryptomator.launcher.Cryptomator - JavaFX application stopped.
10:14:20.589 [main] INFO  o.cryptomator.launcher.Cryptomator - UI shut down
10:14:20.592 [main] DEBUG org.cryptomator.ipc.Server - IPC server closed
10:14:20.593 [main] INFO  o.cryptomator.launcher.Cryptomator - Exit 0
10:14:20.595 [ShutdownTasks] DEBUG org.cryptomator.common.ShutdownHook - Running graceful shutdown tasks...
10:14:20.595 [ShutdownTasks] DEBUG org.cryptomator.ipc.Server - IPC server closed

Anything else?

Dokan v.2.0.6.1000 files were already was present on the computer.
Dokan does not show in the windows application list.
WinFSP 2022.2 does show in the application list.

I also have VeraCrypt, BoxCryptor and BoxCryptor classic installed in this computer.

I tried re-installing Dokan but the "installation ended prematurely because of an error"
I tried to repair the WinFSP install with the same error.
Note: turned debug mode on before generating the log... thought it might help.

thank you.

[infeo]

@jayhef We just released Cryptomator 1.7.4, which contains fixes regarding the GUI. Does this problem still occur?

[jayhef]

Hello Armin, Thanks for the reply. I tried to install the latest version but I'm getting an error. (log enclosed) I tried uninstalling WinFSP but but it's not working. It's not in the list. Also tried to install the latest but that too is telling me to uninstall the old version first. Next I will try to boot windows in safe mode and see if I can delete the WinFSP directory manually and remove the reg. keys (can't delete now - files are in use). If you have a better idea let me know! Thank you. J.F.

…

On Wed, Apr 5, 2023 at 8:49 AM Armin Schrenk ***@***.***> wrote: @jayhef <https://github.com/jayhef> We just released Cryptomator 1.7.4, which contains fixes regarding the GUI. Does this problem still occur? — Reply to this email directly, view it on GitHub <#2610 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AXQNTVEXNJ4X7H7D7PRNIMTW7VS4DANCNFSM6AAAAAATMF6UWY> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[github-actions]

This issue has been automatically closed because there has been no response to our request for more information from the original author. With only the information that is currently in the issue, we don't have enough information to take action. Please reach out if you have or find the answers we need so that we can investigate further.