[WIP] Call flow being implemented, it gather information and connect …

…clients

voice_twilio/controllers/main.py

@@ -34,28 +34,42 @@ class TwilioController(http.Controller):
     #     return str(response)
 
     def new_incoming_call(self, voice_call_id, vals):
-        resp = VoiceResponse()
-        resp.say("Você será atendido agora", voice="alice", language="pt-BR")
+        flow_obj = request.env['twilio.voice.flow'].sudo()
+        flow = flow_obj.next_flow(voice_call_id.voice_flow_sequence)
+        resp = flow.generate_twiml()
+        voice_call_id.voice_flow_sequence += 1
         return str(resp)
 
     def call_completed(self, voice_call_id, vals):
         voice_call_id.action_call_completed(vals)
         return 'true'
 
+    def call_in_progress(self, voice_call_id, vals):
+        flow_obj = request.env['twilio.voice.flow'].sudo()
+        flow = flow_obj.next_flow(voice_call_id.voice_flow_sequence)
+        if not flow:
+            resp = VoiceResponse()
+            resp.hangup()
+            return str(resp)
+        else:
+            voice_call_id.voice_flow_sequence += 1
+            return str(flow.generate_twiml())
+
     @http.route('/twilio/voice', type='http', auth="public",
                 cors="*", csrf=False)
     def twilio_voice_request(self, **vals):
+        print(vals)
         voice_obj = request.env['twilio.voice.call'].sudo()
         voice_call_id = voice_obj.register_new_call(vals)
         call_status = vals['CallStatus']
         if call_status == 'ringing':
             return self.new_incoming_call(voice_call_id, vals)
         elif call_status == 'completed':
             return self.call_completed(voice_call_id, vals)
+        elif call_status == 'in-progress':
+            return self.call_in_progress(voice_call_id, vals)
         else:
             resp = VoiceResponse()
-            resp.say("Desculpe ",
-                     voice="alice", language="pt-BR")
             resp.hangup()
             return str(resp)
 

voice_twilio/models/COPYRIGHT

@@ -0,0 +1,17 @@
+
+Most of the files are
+
+  Copyright (c) 2018-2018 Trustcode Sistemas Empresariais LTDA.
+
+and published under the Odoo Enterprise Edition License,
+as described in the LICENSE file.
+
+Some files may also contain contributions from third
+parties. In this case the original copyright of
+the contributions can be traced through the
+history of the source version control system.
+
+When that is not the case, the files contain a prominent
+notice stating the original copyright and applicable
+license, or come with their own dedicated COPYRIGHT
+and/or LICENSE file.

voice_twilio/models/LICENSE

@@ -0,0 +1,45 @@
+
+For copyright information, please see the COPYRIGHT file.
+
+Odoo Enterprise Edition is published under the Odoo Enterprise
+Edition License v1.0, as included below.
+
+This license applies only to the part of this software that is
+not distributed as part of Odoo Community Edition.
+
+********************************************************************************
+
+Odoo Enterprise Edition License v1.0
+Copyright (C) 2015 Odoo S.A.
+
+This software and associated files (the "Software") can only be used (executed,
+modified, executed after modifications) with a valid Odoo Enterprise
+Subscription for the correct number of users.
+
+With a valid Partnership Agreement with Odoo S.A., the above permissions
+are also granted, as long as the usage is limited to a testing or development
+environment.
+
+You may develop Odoo modules based on the Software and distribute them
+under the license of your choice, provided that it is compatible with the terms
+of the Odoo Enterprise Edition License (For example: LGPL, MIT, or proprietary
+licenses similar to this one).
+
+You may use Odoo modules published under any license along with the Software,
+provided that their license is compatible with the terms of the Odoo Enterprise
+License (Including, but not limited to, any module published on the Odoo Apps
+Store on odoo.com)
+
+It is forbidden to publish, distribute, sublicense, or sell copies of the Software
+or modified copies of the Software.
+
+The above copyright notice and this permission notice must be included in all
+copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
+IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
+DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
+ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
+DEALINGS IN THE SOFTWARE.

voice_twilio/models/__init__.py

@@ -4,3 +4,5 @@
 
 from . import twilio_voice_call
 from . import voice_flow
+from . import res_partner
+from . import mail_channel

voice_twilio/models/mail_channel.py

@@ -0,0 +1,8 @@
+# © 2018 Danimar Ribeiro <danimaribeiro@gmail.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl.html)
+
+from odoo import fields, models
+
+
+class MailChannel(models.Model):
+    _inherit = 'mail.channel'

voice_twilio/models/res_partner.py

@@ -0,0 +1,10 @@
+# © 2018 Danimar Ribeiro <danimaribeiro@gmail.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl.html)
+
+from odoo import fields, models
+
+
+class ResPartner(models.Model):
+    _inherit = 'res.partner'
+
+    twilio_client = fields.Char(string="Twilio Client Identifier")

voice_twilio/models/twilio_voice_call.py

@@ -8,6 +8,7 @@
 class TwilioVoiceCall(models.Model):
     _name = 'twilio.voice.call'
     _description = 'Voice Call from Twilio'
+    _order = 'calling_date desc'
 
     name = fields.Char(string="Name", size=50, required=True)
     sid = fields.Char(string="Unique Identifier", size=40, readonly=True)
@@ -28,7 +29,7 @@ class TwilioVoiceCall(models.Model):
                               ('talking', 'Talking'),
                               ('completed', 'Completed')])
     call_duration = fields.Integer(string="Duration")
-    voice_flow_sequence = fields.Integer(default=0)
+    voice_flow_sequence = fields.Integer(default=-1)
     last_gather_key = fields.Char()
     last_gather_value = fields.Char()
 

voice_twilio/models/voice_flow.py

@@ -1,9 +1,16 @@
 # © 2018 Danimar Ribeiro <danimaribeiro@gmail.com>
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl.html)
 
-
+import logging
 from odoo import fields, models
 
+_logger = logging.getLogger(__name__)
+
+try:
+    from twilio.twiml.voice_response import Dial, Gather, VoiceResponse
+except ImportError:
+    _logger.error('Cannot import twilio library', exc_info=True)
+
 
 class TwilioVoiceFlow(models.Model):
     _name = 'twilio.voice.flow'
@@ -41,3 +48,68 @@ class TwilioVoiceFlow(models.Model):
 
     filter_key = fields.Char(string="Filter Key")
     filter_value = fields.Char(string="Filter Value")
+
+    def next_flow(self, sequence):
+        flow = self.search(
+            [('sequence', '>', sequence)], limit=1, order='sequence asc')
+        return flow
+
+    def _get_dial_to(self):
+        if self.to_partner_id and self.to_partner_id.twilio_client:
+            return [self.to_partner_id.twilio_client]
+        elif self.to_mail_channel_id:
+            partners = self.to_mail_channel_id.channel_last_seen_partner_ids
+            return [x.twilio_client for x in partners if x.twilio_client]
+        return None
+
+    def _generate_say(self, response):
+        if self.say_message and len(self.say_message) > 0:
+            response.say(self.say_message, voice="alice", language="pt-BR")
+
+    def _generate_gather(self, response):
+        gather = Gather()
+        self._generate_say(gather)
+
+        if self.gather_possible_values:
+            values = [x.strip() for x in
+                      self.gather_possible_values.split('\n')]
+            if ";" in values[0]:
+                gather.input = 'dtmf speech'
+                gather.speechTimeout = 'auto'
+            elif values[0].isdigit():
+                gather.input = 'dtmf'
+            else:
+                gather.input = 'speech'
+                gather.speechTimeout = 'auto'
+
+        response.append(gather)
+
+    def _generate_dial(self, response):
+        self._generate_say(response)
+        dial_to = self._get_dial_to()
+        if len(dial_to) > 0:
+            dial = Dial()
+            for item in dial_to[:10]:
+                dial.client(item)
+            response.append(dial)
+        else:
+            response.say('Nobody is available to answer your call!')
+
+    def generate_twiml(self):
+        response = VoiceResponse()
+        if self.flow_type == 'say':
+            self._generate_say(response)
+        elif self.flow_type == 'gather':
+            self._generate_gather(response)
+        elif self.flow_type == 'connect':
+            self._generate_dial(response)
+
+        base_url = self.env['ir.config_parameter'].sudo().get_param(
+            'twilio.base.url')
+        if not base_url:
+            base_url = self.env['ir.config_parameter'].sudo().get_param(
+                'web.base.url')
+        response.say('Nenhuma pessoa para atender', voice='alice', language='pt-BR')
+        response.redirect(base_url + '/twilio/voice')
+        print(str(response))
+        return response

voice_twilio/views/twilio_voice_call.xml

@@ -24,6 +24,21 @@
         </field>
     </record>
 
+    <record id="view_twilio_voice_call_tree" model="ir.ui.view">
+        <field name="name">view_twilio_voice_call_tree</field>
+        <field name="model">twilio.voice.call</field>
+        <field name="arch" type="xml">
+            <tree>
+                <field name="calling_date" />
+                <field name="name" />
+                <field name="state"/>
+                <field name="from_number"/>
+                <field name="to_number"/>
+                <field name="type" />
+            </tree>
+        </field>
+    </record>
+
     <record id="action_twilio_voice_call" model="ir.actions.act_window">
         <field name="name">Voice Calls</field>
         <field name="res_model">twilio.voice.call</field>