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helpdesk

Build status

Features

  • multiple organization support
  • multiple departments per organization
  • per department support email
  • Live chat plugin support with theme customizations
  • 2 way email conversation
  • HelpCenter (created from conversations)
  • Bots

Requirements

MongoDB v3.2+. - Database mkdocs - documentation

Setup

copy/rename .env.template into .env

mv .env.template .env

edit/update the following .env fields

  • DB_HOST

if need to also send emails and have 2 way email conversations like in github issues

  • SMTP_HOST
  • SMTP_PORT
  • SMTP_USER
  • SMTP_PASSWORD

2 way email conversations won't without the Helpdesk Mail Server to forward the emails to specific tickets' conversation.

Documentation

For a more in-depth understanding of how the project is structured to work, setup the documentation