St zendesk private comments

Packs/Zendesk/Integrations/Zendeskv2/README.md

@@ -414,6 +414,7 @@ Required permissions: Agents.
 | brand_id               | Enterprise only. The ID of the brand this ticket is associated with. | Optional | 
 | comment                | A comment to add to the ticket. | Optional | 
 | html_comment           | An HTML comment to add to the ticket. | Optional | 
+| public | true if a public comment; false if an internal note. The initial value set on ticket creation persists for any additional comment unless you change it. Possible values are: true, false. Default is true. | Optional | 
 
 
 #### Context Output
@@ -480,6 +481,7 @@ Required permissions: Agents.
 | collaborators | Users to add as CCs when creating a ticket. | Optional | 
 | comment | A comment to add to the ticket. | Optional | 
 | html_comment | An HTML comment to add to the ticket. | Optional | 
+| public | true if a public comment; false if an internal note. The initial value set on ticket creation persists for any additional comment unless you change it. Possible values are: true, false. Default is true. | Optional | 
 | recipient | The original recipient email address of the ticket. | Optional | 
 | status | The state of the ticket. Possible values are: open, pending, hold, solved, closed. | Optional | 
 | priority | The urgency with which the ticket should be addressed. Possible values are: urgent, high, normal, low. | Optional | 

Packs/Zendesk/Integrations/Zendeskv2/Zendeskv2.py

@@ -10,7 +10,7 @@
 
 
 STR_OR_STR_LIST = Union[str, List[str]]
 MAX_PAGE_SIZE = 100
 USER_CONTEXT_PATH = "Zendesk.User"
 USERS_HEADERS = ['id', 'name', 'email', 'role', 'active', 'external_id', 'created_at', 'updated_at']
 ORGANIZATIONS_HEADERS = ['id', 'name', 'domain_names', 'tags', 'external_id', 'created_at', 'updated_at']
@@ -647,6 +647,8 @@
                     self._data['comment']['public'] = argToBoolean(public)
             if html_comment:
                 self._data['comment'] = {'html_body': html_comment}
+                if public:
+                    self._data['comment']['public'] = argToBoolean(public)
             if status:
                 Validators.validate_ticket_status(status)
                 self._data['status'] = status
@@ -1103,8 +1105,8 @@
             severity = IncidentSeverity.LOW if severity < IncidentSeverity.LOW else severity
             for priority, severity_val in PRIORITY_MAP.items():
                 if severity == severity_val:
                     args.delta['priority'] = priority
                     break
 
         if args.incident_changed and CLOSE_INCIDENT:
             if args.inc_status == IncidentStatus.DONE or (args.data.get('state') == 'closed'):

Packs/Zendesk/Integrations/Zendeskv2/Zendeskv2.yml

@@ -1045,6 +1045,13 @@ script:
       description: A comment to add to the ticket.
     - name: html_comment
       description: An HTML comment to add to the ticket.
+    - name: public
+      description: true if a public comment; false if an internal note. The initial value set on ticket creation persists for any additional comment unless you change it.
+      defaultValue: 'true'
+      auto: PREDEFINED
+      predefined:
+        - 'true'
+        - 'false'
     - name: collaborators
       isArray: true
       description: Users to add as CC's when creating a ticket.
@@ -1242,6 +1249,13 @@ script:
       description: A comment to add to the ticket.
     - name: html_comment
       description: An HTML comment to add to the ticket.
+    - name: public
+      description: true if a public comment; false if an internal note. The initial value set on ticket creation persists for any additional comment unless you change it.
+      defaultValue: 'true'
+      auto: PREDEFINED
+      predefined:
+        - 'true'
+        - 'false'
     - name: recipient
       description: The original recipient email address of the ticket.
     - name: status

Packs/Zendesk/ReleaseNotes/2_1_1.md

@@ -0,0 +1,8 @@
+
+#### Integrations
+
+##### Zendesk v2
+
+Added the argument *public* to the following commands:
+  - ***zendesk-ticket-create***
+  - ***zendesk-ticket-update***

Packs/Zendesk/pack_metadata.json

@@ -2,7 +2,7 @@
     "name": "Zendesk",
     "description": "IT service management",
     "support": "xsoar",
-    "currentVersion": "2.1.0",
+    "currentVersion": "2.1.1",
     "author": "Cortex XSOAR",
     "url": "https://www.paloaltonetworks.com/cortex",
     "email": "",