[Findability] User can't determine next steps in a flow.

[shiragoodman]

This ticket was generated during the pilot process for the new VA.gov experience standards. Please tag @platform-governance-team-members on Slack if you need assistance interpreting this ticket.

Product Information

Team: Accredited Representation Management Team
Product: Find a Representative (MVP)
Feature: Find a Representative

Findings details

VA.gov Experience Standard - issue: User can't determine next steps in a flow.
VA.gov Experience Standard - category: Findability
Launch-blocking: No
Collab Cycle Reviewer: @erinrwhite (IA)

Description

On each card for the search results, when there is an address, phone number and email for a contact, the links are all placed close to each other without a break. This is a lot of visual information/link text that could overwhelm users.

Recommended action

This is a collection of links, but it’s not like the quick links pattern which is reserved for hub pages. I would recommend creating more visual distinction between the links. There are a number of ways to do this, including but not limited to:

• including phone/email/mail icons (outside of the link text);
• increasing spacing between links; and/or
• not linking the entire address (use link text like ”Get directions” instead)

The check-in app uses icons for phone and physical address:

References

• WCAG Success Criteria: N/A
• Modality: N/A
• Design System Component: Link collection
• Design System Pattern: N/A
• Content Style Guide: Links
• Context: N/A
• Accessibility Defect Severity: N/A

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Next Steps for the VFS Team

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• Close this ticket when the issue has been resolved or validated by your Product Owner.

[oddball-lindsay]

Icons are currently not showing due to a bug. Looks like the team is actively working on this - initial issue is department-of-veterans-affairs/vets-design-system-documentation#2353 and I see some open tickets referenced there.