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Cache being 'Force Disabled' even with NVME SSD (v7.4) #493

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oodrdoo opened this issue Nov 12, 2023 · 25 comments
Closed

Cache being 'Force Disabled' even with NVME SSD (v7.4) #493

oodrdoo opened this issue Nov 12, 2023 · 25 comments

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@oodrdoo
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oodrdoo commented Nov 12, 2023

Describe the bug

I've just downloaded the newly updated 7.4 version and find that the Cache is being disabled even though my system has a NVME SSD at > 1600MB/sec. Please allow this feature to be optional in the settings. I've used version 7.3.4 for many weeks with no disconnection issues - I'm confident my system has no issues and so this cache disable is not needed and is being triggered in error. (System is 7800x3D/RTX 4090/Pro version of enhancement.

MSFS version:
Store
1.35.14.0

Mod version:
7.4

Device ID

13G7RK8FB3WM7MZ03B632N6XR8PYY9X1VW6C60YGNGMEWFJB9RG0

Screenshots

Please provide me screenshots for the mod and msfs2020 if possible

Additional context
Add any other context about the problem here.

@oodrdoo
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oodrdoo commented Nov 12, 2023

Edit: This is on Bing Maps (Latest) with High LOD enabled. I also have a 500mbps fibre internet connection dedicated to my MSFS PC.

I think your detection criteria is too sensitive.

@EricFlight
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EricFlight commented Nov 12, 2023

Edit: This is on Bing Maps (Latest) with High LOD enabled. I also have a 500mbps fibre internet connection dedicated to my MSFS PC.

I think your detection criteria is too sensitive.

For now I would go back to 7.3.4. I was one of the ones having problems with being kicked off so he tried for 7.4.0 to solve my problems. I'm testing it now. Mind you I have the cache on a WD_BLACK 4TB SN850X NVMe Internal Gaming SSD Solid State Drive - Gen4 PCIe, M.2 2280, Up to 7,300 MB/s and also over a gigabyte data connection so don't think that's the problem with the cache thing.

@oodrdoo
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oodrdoo commented Nov 13, 2023

Eric - ah so you were having server disconnect problems on 7.3.4 even with a more capable internet and NVME than I have. That would lead me to believe that it may be geographical and/or server based problem as I've never had a server disconnect although to be fair I've only been using the mod for about 3 weeks. I'm UK based. Are you USA?

@derekhe
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derekhe commented Nov 13, 2023

Thanks for the feedback. Maybe the threshold set to too low, I will have a look.

@derekhe
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derekhe commented Nov 13, 2023

If after disabling cache it still report connection issue, then you can have a look if the loading speed is slow (by watch how many bandwidth it consumes from the task manager). Your network speed is fast doesn't mean loading from the remote server is fast.

@EricFlight
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EricFlight commented Nov 13, 2023 via email

@oodrdoo
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oodrdoo commented Nov 13, 2023

Thanks Derek. I'm happy to test any modifications you make prior to release if that would helpful to you.

Would it be possible to add the 'Force Disable Cache' as an option?

@derekhe
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derekhe commented Nov 13, 2023

Please have a try latest 7.4.1-beta

@EricFlight
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EricFlight commented Nov 13, 2023 via email

@EricFlight
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EricFlight commented Nov 13, 2023

Please have a try latest 7.4.1-beta

7.4.1 beta seems to be working. Have not had the cache be forced disabled at all and is working without being kicked off data as of now. I'll keep testing.

@derekhe
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derekhe commented Nov 14, 2023 via email

@EricFlight
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Please have a try latest 7.4.1-beta

Just curious....what did you change? It's still working as of now with cache on

@EricFlight
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Started getting connection lost but not kicked off data....will keep testing..it reconnects after a while so thinking it's the Microsoft servers

@EricFlight
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It worked for a while but now I'm getting kicked off data again. It's around KDTW if that means anything...lol

@derekhe
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derekhe commented Nov 14, 2023 via email

@EricFlight
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EricFlight commented Nov 14, 2023

Please check the error number in the network, if that increases you have server access issue

------------------ Original ------------------ From: mnpostema32 @.> Date: Tue,Nov 14,2023 11:01 AM To: derekhe @.> Subject: Re: [derekhe/msfs2020-map-enhancement] Cache being 'Force Disabled'even with NVME SSD (v7.4) (Issue #493) It worked for a while but now I'm getting kicked off data again. It's around KDTW if that means anything...lol — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you commented.Message ID: @.***>

So...rebooted computer and started in a new place. Error is 0 on Network. Cache was loading and it kicks me off the microsoft server as well as kicks me off photogrammetry. It also says Unable to access remote image server on Google Maps Server 2 and 1 after I load in the sim (doesn't say this when I boot up Map Enhancement). I am able to access maps.google.com so I know that the server is up and working so I don't know what's going on. It doesn't seem to be a cache thing now..seems to be a can't connect to Google only through the Map Enhancement. It was working for hours this afternoon.

I'm shutting it down for the night and will try tomorrow to see if it was a Google server problem. I will report back

@oodrdoo
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oodrdoo commented Nov 14, 2023

This beta (7.4.1) has fixed the the issue of the cache being 'Force Disabled' for me. I've tested in the usual places I fly (i.e. data already in the cache) as well as new places (i.e. data being added to the cache). I have only tested for about 1 hour but no issues.
I've also not seen any server disconnects. The 'NETWORK' Error statistic is showing zero.
Note I've limited my testing to 'Bing Maps (Latest)' as this is the data source I was using when the issue first arose. I'll test other maps and update if any issues seen.

@derekhe
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derekhe commented Nov 14, 2023

Please check the error number in the network, if that increases you have server access issue

------------------ Original ------------------ From: mnpostema32 @.> Date: Tue,Nov 14,2023 11:01 AM To: derekhe _@**._> Subject: Re: [derekhe/msfs2020-map-enhancement] Cache being 'Force Disabled'even with NVME SSD (v7.4) (Issue #493) It worked for a while but now I'm getting kicked off data again. It's around KDTW if that means anything...lol — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you commented.Message ID: _@_.*>

So...rebooted computer and started in a new place. Error is 0 on Network. Cache was loading and it kicks me off the microsoft server as well as kicks me off photogrammetry. It also says Unable to access remote image server on Google Maps Server 2 and 1 after I load in the sim (doesn't say this when I boot up Map Enhancement). I am able to access maps.google.com so I know that the server is up and working so I don't know what's going on. It doesn't seem to be a cache thing now..seems to be a can't connect to Google only through the Map Enhancement. It was working for hours this afternoon.

I'm shutting it down for the night and will try tomorrow to see if it was a Google server problem. I will report back

Google maps may always have issue because google may throttle you. Please try other pro maps.

@EricFlight
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EricFlight commented Nov 14, 2023

Now it keeps kicking me off photogrammetry after loading with cache on. Map Enhancement will not pass the image server test on any server (Google, Apple, Bing, etc....)

Tested using a proxy and that doesn't work either

Definitely a Map Enhancement problem

I'll keep trying to figure it out

It keeps kicking me out of the Microsoft Server first then disables photogrammetry seconds later. After that, if I try to change the server in Map Enhancement it give me the Unable to access remote image server....no clue.... It's also saying No license even though I have a pro license for Map Enhancement and have tried reloading it several times. When I try to Clear license, it says Error response: AxiosError: Network Error

Going to try a fresh cache file now..will report back

It's really weird

@EricFlight
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EricFlight commented Nov 14, 2023

Got my license file to stay on the program somehow now......seems to be working again....will, again, report back

Just started doing the same thing as before with the old cache so must be a corrupt cache file.

Seems to be working with newly created cache file.

@EricFlight
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EricFlight commented Nov 15, 2023

Streaming a flight right now and it kicked me off microsoft servers and data again. See latest stream at twitch.tv/ericflight (Flying Out to Fort Sill Leg 3) at around the 1:17:00 mark

It also says No license in the License portion even though it was filled in earlier.....

7772 errors in the network column. Worked fine for the flight before around the 1:30:10 mark
https://www.twitch.tv/videos/1977733576

I restarted the Map Enhancement after my stream and it looks to connect to the Map server fine and has my license info in it again no problem. It will disconnect again if I fly in the sim with it though.

@oodrdoo
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oodrdoo commented Nov 15, 2023

@derekhe - I'm happy to close this issue as fixed unless you want to continue the conversation with @EricFlight ?

@EricFlight
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EricFlight commented Nov 15, 2023 via email

@EricFlight
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EricFlight commented Nov 15, 2023

(Again posted here just in case the other thread gets closed) (7.4.1 beta) Ran it again today offstream. I can confirm it stops working when my license info somehow changes from being fine to No License while using Map Enhancement 7.4.1 beta. This is the only problem I think which is why it blocks me from accessing any server. Have any suggestions for my license to keep working and loaded in Map Enhancement? (is good through December 23, 2023 and had no problems on earlier versions)

If I restart the Map Enhancment while the simulator is on (exit fully and restart it) the license reappears but obviously it does not work seeing that the program host file is not working with the simulator.

@derekhe
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derekhe commented Nov 17, 2023

Please use latest 7.4.3

@derekhe derekhe closed this as completed Nov 17, 2023
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