github desktop is not opening in my windows 10

[sahilpatil9763]

Describe the bug

Write a clear and concise description of what the bug is.

Version & OS

Open the 'About GitHub Desktop' menu to see the GitHub Desktop version. Also include what operating system you are using.

Steps to reproduce the behavior

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior

Write a clear and concise description of what you expected to happen.

Actual behavior

Write a clear and concise description of what actually happened.

Screenshots

Add screenshots to help explain your problem, if applicable.

Logs

Attach your logs by opening the Help menu and selecting Show Logs..., if applicable.

Additional context

Add any other context about the problem here.

[steveward]

Thanks for reaching out @sahilpatil9763!

Would you mind filling out the rest of the issue template so that we can better understand what is causing the problem you are experiencing? Without that information it will be difficult to help you further. It would especially be helpful if you could upload the log file from GitHub Desktop, which will give more details about the specific error you are seeing.

To access the log files go to the  menu in GitHub Desktop and select Help > Show Logs.... The log files are created daily -- please send over a log file as an attachment from a day where you experienced the issue.

[sahilpatil9763]

When i click on the icon of github desktop its not opening in my pc only showing loding but not opeing

[niik]

Can you try resetting GitHub Desktop by following these steps?

• Close GitHub Desktop
• Remove all of the files in %APPDATA%\GitHub Desktop\
• Restart GitHub Desktop, log in, and add your repositories again

Let me know if that does not resolve this issue.

[sahilpatil9763]

its still not opening

[steveward]

To get some more information about why the installation is failing it would be helpful if you could send over the log file that the Squirrel installer generates.

You should be able to find the log file here:

%LocalAppData%\GitHubDesktop\SquirrelSetup.log

If no log file is being generated there you should be able to find one in the SquirrelTemp directory:

%LocalAppData%\SquirrelTemp\SquirrelSetup.log

Please send that over as an attachment.

[carrickpaul]

I've had a similar issue when upgrading from 2.9.5 to 2.9.6 today. It would launch (briefly seen in the task manager) and disappear.

I opened the old 2.9.5 executable (C:\Users\Paul\AppData\Local\GitHubDesktop\app-2.9.5), did a commit, exited, and the new 2.9.6 version now works.

From todays log files, from before the app was working again, the only warning was:
[14/12/21 17:34:38] warn: UpdateInfo: Couldn't get release notes for:GitHubDesktop-2.9.6-delta.nupkg: System.IO.FileNotFoundException: Could not find file 'C:\Users\Paul\AppData\Local\GitHubDesktop\packages\GitHubDesktop-2.9.6-delta.nupkg'.
File name: 'C:\Users\Paul\AppData\Local\GitHubDesktop\packages\GitHubDesktop-2.9.6-delta.nupkg'
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at NuGet.ZipPackage.<>c__DisplayClass9_0.<.ctor>b__0()
at NuGet.ZipPackage.EnsureManifest()
at Squirrel.ReleaseEntry.GetReleaseNotes(String packageDirectory)
at Squirrel.UpdateInfo.b__19_0(ReleaseEntry x)

[steveward]

@sahilpatil9763 you can also try deleting %LocalAppData%\GitHubDesktop and then reinstalling again to see if that gets things working.

[sahilpatil9763]

its still not happning

[KendallDoesCoding]

@sahilpatil9763 Do you have any antivirus running?

[sahilpatil9763]

no, it is expired

[KendallDoesCoding]

no, it is expired

Ok. But did you manage to fix your issue or is it still giving you trouble?

[sahilpatil9763]

i did it but its still giving trouble

[KendallDoesCoding]

i did it but its still giving trouble

Oh

[sahilpatil9763]

now whats next sir

[tidy-dev]

@sahilpatil9763 Getting the squirrel log would be helpful. :)

To get some more information about why the installation is failing it would be helpful if you could send over the log file that the Squirrel installer generates.

You should be able to find the log file here:

%LocalAppData%\GitHubDesktop\SquirrelSetup.log

If no log file is being generated there you should be able to find one in the SquirrelTemp directory:

%LocalAppData%\SquirrelTemp\SquirrelSetup.log

Please send that over as an attachment.

Also you could try a full uninstall and clean install.

That is:

1. Uninstall GitHub Desktop
2. Remove %APPDATA%\GitHub Desktop\
3. Reinstall GitHub Desktop

[sahilpatil9763]

thank u sir now its working properly

[KendallDoesCoding]

@sahilpatil9763 That's great to hear! Requesting you to close this issue thread in that case.

[KendallDoesCoding]

@sahilpatil9763 That's great to hear! Requesting you to close this issue thread in that case.

Thanks @sahilpatil9763

[Uchenna-ibute]

i can not access my github account, it keep saying sorry something went wrong

[sahilpatil9763]

Can you try resetting GitHub Desktop by following these steps?

• Close GitHub Desktop
• Remove all of the files in %APPDATA%\GitHub Desktop\
• Restart GitHub Desktop, log in, and add your repositories again

Let me know if that does not resolve this issue.

[steveward]

@Uchenna-ibute if you are having issues authenticating in GitHub Desktop please open a new issue. Thanks!