Unable to login on Firefox for iOS

[sseneca]

Issue Summary

After pressing "Login", it loads forever but doesn't log in. I've tried turning off tracking protection etc. but it doesn't help. Works with iOS Safari though.

Steps to Reproduce

1. I clicked login, and an endless spinner shows up.

Technical details

iOS 13.5

Firefox version 27.0

[dessalines]

Version at the bottom?

Really tough to do this one with no logs or anything.

[sseneca]

Sorry, I should have mentioned that this is on the main lemmy instance https://dev.lemmy.ml, not my own, so I don't have logs to attach. This has been happening for a while, before the current version 0.7.20 (I have never been able to log in with iOS Firefox, and have tried a few times for the past couple weeks).

[dessalines]

The browser console logs would be most helpful, but I realize that's probably impossible on mobile. I can't think of a way I can test this because I don't have an iphone. You could try clearing cookies?

Any FF addons enabled? Since it works on other browsers on your phone, its not a network issue.

[sseneca]

Clearing cookies doesn't seem to work. And Firefox on iOS can't install addons (as far as I know), Apple wouldn't allow it :/

I just tried on Firefox Focus and DuckDuckGo's own app, and it doesn't work there either. It's probably worth somebody trying it out on Chrome for iOS, too.

[rfwatson]

Tested this on Firefox 27, iOS 13.5.1 (iPad) - logging in seemed to work fine fwiw.

[dessalines]

@sseneca Did you try it on another browser on your device? I'd thought you did.

[sseneca]

yeah, I tried it on Safari, the normal Firefox app, Firefox Focus, and DuckDuckGo. Safari was the only one where it logged me in.

[dessalines]

I'd need somebody with an iphone to help out with this, because I don't have one, and without browser logs, I can't see what's going on.

[yehia2amer]

I just tried to login and it’s working fine on firefox on ios & safari !
All iOS browsers are forced to use Webkit, so all of them should behave the same.
———
I am using iOS 14 Public beta so I don’t know if it is an apple related issue on older iOS versions.

[eiknat]

someone in our discord was able to reproduce on Firefox 27, iOS 13.6. safari works fine. looking into debugging options.

[dessalines]

Ah, so that's why its happening on multiple browsers, but not all on ios. They all have to use webkit. I guess this means for ios the browser is less relevant than whatever webkit is installed. I'm not sure if the iOS version will be all that relevant either.

[eiknat]

@dessalines potentially worth checking the info for that user on the db? possible somehow it could be a URL issue like the one we just fixed with #990 . if so, the URL would need to be fixed manually since it's already inserted.

not sure why it wouldn't affect anyone else, but could potentially be an odd URL format that works outside of webkit

[dessalines]

Maybe, but it'd probably be easier for them to just try and make a new account, and see if it works or not. Plus #990 was only a problem if they somehow spoofed the front end to disable that form validation.

[sseneca]

I've tried this with two different accounts and it happens with both 🤔

[PorkrollPosadist]

I just built and set up an local instance of Lemmy from HEAD (617d636), created an ordinary user account, and tried to log in using Firefox, Chrome, and Firefox focus. I was hoping to reproduce the bug and capture some debug information from the server side, but "unfortunately" everything seemed to work. I also tested logging into the main test instance (https://dev.lemmy.ml) with all three and didn't encounter any problems.

Software versions:

Firefox: 27.0 (18428)
Firefox Focus: 8.1.4
Chrome: 84.0.4147.71
iOS: 13.5.1
Device: iPhone X
Model Number: MQCP2LL/A

If anyone comes up with another test scenario, I can see if I can borrow the phone again and give something else a try.

[dessalines]

No idea, as I don't have any console logs. You say you can't make a new account and log into it on dev.lemmy.ml either?

[sseneca]

I have two accounts and cannot log in with either.

I just tried making a third account and it logged in fine. Logging out and logging back in also worked fine. Logging in with another browser also worked. But then trying to log in with my normal account still did not work.

[dessalines]

And you've tried logging into those accounts on desktop, and it works fine?

[sseneca]

yes, all accounts work on desktop

[eiknat]

does this still happen with the new frontend? a few people were able to reproduce and it seems this is related to autofilling the field.

[sseneca]

Logging in is working again for me, so I’m going to close this. Feel free to re-open if people are still having this problem.

iOS 14.2
FF version 29.1
dev.lemmy.ml v0.8.2

[dessalines]

It must've been the websocket timeout in the front-end then, which I tweaked in v0.8.2. Another person commented that their forever loading circles have stopped too . Sorry about that.

[eiknat]

It must've been the websocket timeout in the front-end then, which I tweaked in v0.8.2. Another person commented that their forever loading circles have stopped too . Sorry about that.

our reproduction on this indicated it was related to auto-fill, so the password was filled in in the text box but the state wasn't actually set as the text box was filled before inferno was ready. it was sending the password to the API as null but the returned error wasn't in an expected format which was causing the infinite loading appearance:

[2020-11-03T20:30:22Z ERROR lemmy_server::websocket::handlers] Error during message handling missing field `password` at line 1 column 34

though it appears to be fixed with the FE updates, we might want to check for bugs with other auto-fill things like comment text boxes for add-ons like grammarly which is heavily used for accessibility reasons by non-english speakers.

[dessalines]

Hrm... I always assumed that if inferno's showing you that component, that its already done all the lifecycle hooks necessary. The only thing I can think of is to add another null / empty check on the login submit.