Audio from/through Homekit app to Ring Doorbell not working.

[mrh270188]

Hello, hey hey.

I have Ring 2nd Generation and I can hear the person standing at the door but I cannot get the mic function working to talk back thought HomeKit.
I see that this has been updated and it should be working, but for me it doesn't.

Any help would be appreciated!

[dgreif]

First thing to try is to make sure that you turn on your microphone within the first few seconds of the video stream. After about 5 seconds, the return audio converter times out if it hasn't received any packets. If you turn on the audio right away and still don't hear return audio, then try setting "debug": true in your homebridge platform config and then posting the output from your homebridge logs

[mrh270188]

Thanks for the response! Here is my Ring debug.

There's are the actions I took to produce the log:
I opened the Home app.
I started watching the live camera.
I immediately pressed on the microfoon button.
I hear no sound coming from the Ring Camera.
I quit the Home app.

[8/16/2020, 09:26:05] [Ring] No snapshot cached for Voordeur
[8/16/2020, 09:26:05] [Ring] Loading new snapshot into cache for Voordeur
[8/16/2020, 09:26:07] [Ring] Preparing Live Stream for Voordeur
[8/16/2020, 09:26:09] [Ring] Waiting for stream data from Voordeur (2.106s)
[8/16/2020, 09:26:09] [Ring] Received stream data from Voordeur (2.339s)
[8/16/2020, 09:26:09] [Ring] Snapshot cached for Voordeur (3.661s)
[8/16/2020, 09:26:09] [Ring] ffmpeg stderr From Ring: Guessed Channel Layout for Input Stream #0.0 : mono
Input #0, sdp, from 'pipe:':

[8/16/2020, 09:26:09] [Ring] ffmpeg stderr From Ring: Metadata:
title : Talk
Duration: N/A, start: 0.000000, bitrate: 64 kb/s
Stream #0:0: Audio: pcm_mulaw, 8000 Hz, mono, s16, 64 kb/s

[8/16/2020, 09:26:09] [Ring] ffmpeg stderr From Ring: Stream mapping:
Stream #0:0 -> #0:0 (pcm_mulaw (native) -> aac (libfdk_aac))

[8/16/2020, 09:26:09] [Ring] ffmpeg stderr From Ring: Output #0, rtp, to 'srtp://192.168.1.8:50408?localrtcpport=46555&pkt_size=188':
Metadata:
title : Talk
encoder : Lavf58.29.100

[8/16/2020, 09:26:09] [Ring] ffmpeg stderr From Ring: Stream #0:0: Audio: aac (libfdk_aac) (ELD), 16000 Hz, mono, s16, 24 kb/s
Metadata:
encoder : Lavc58.54.100 libfdk_aac

[8/16/2020, 09:26:09] [Ring] Streaming active for Voordeur
[8/16/2020, 09:26:10] [Ring] ffmpeg stderr From Ring: size= 2kB time=00:00:00.52 bitrate= 29.4kbits/s speed=1.02x
[8/16/2020, 09:26:10] [Ring] ffmpeg stderr From Ring: size= 4kB time=00:00:01.03 bitrate= 29.9kbits/s speed=1.02x
[8/16/2020, 09:26:10] [Ring] ffmpeg stderr HomeKit Return Audio: Input #0, sdp, from 'pipe:':

[8/16/2020, 09:26:10] [Ring] ffmpeg stderr HomeKit Return Audio: Metadata:
title : Talk
Duration: N/A, start: 0.000000, bitrate: N/A
Stream #0:0: Audio: aac, 16000 Hz, mono, s16

[8/16/2020, 09:26:10] [Ring] ffmpeg stderr HomeKit Return Audio: Stream mapping:
Stream #0:0 -> #0:0 (aac (libfdk_aac) -> pcm_mulaw (native))

[8/16/2020, 09:26:10] [Ring] ffmpeg stderr HomeKit Return Audio: Output #0, rtp, to 'srtp://127.0.0.1:43199?pkt_size=188':
Metadata:
title : Talk
encoder : Lavf58.29.100

[8/16/2020, 09:26:10] [Ring] ffmpeg stderr HomeKit Return Audio: Stream #0:0: Audio: pcm_mulaw, 8000 Hz, mono, s16, 64 kb/s
Metadata:
encoder : Lavc58.54.100 pcm_mulaw

[8/16/2020, 09:26:11] [Ring] ffmpeg stderr From Ring: size= 5kB time=00:00:01.45 bitrate= 29.3kbits/s speed=0.945x
[8/16/2020, 09:26:11] [Ring] ffmpeg stderr HomeKit Return Audio: size= 5kB time=00:00:00.52 bitrate= 77.7kbits/s speed=1.04x
[8/16/2020, 09:26:11] [Ring] ffmpeg stderr From Ring: size= 7kB time=00:00:02.07 bitrate= 27.8kbits/s speed=1.01x
[8/16/2020, 09:26:11] [Ring] ffmpeg stderr HomeKit Return Audio: size= 10kB time=00:00:01.06 bitrate= 76.2kbits/s speed=1.04x
[8/16/2020, 09:26:12] [Ring] ffmpeg stderr From Ring: size= 9kB time=00:00:02.59 bitrate= 27.9kbits/s speed=1.01x
[8/16/2020, 09:26:12] [Ring] ffmpeg stderr HomeKit Return Audio: size= 15kB time=00:00:01.60 bitrate= 75.7kbits/s speed=1.03x
[8/16/2020, 09:26:12] [Ring] ffmpeg stderr From Ring: size= 10kB time=00:00:03.07 bitrate= 27.9kbits/s speed=0.997x
[8/16/2020, 09:26:12] [Ring] ffmpeg stderr HomeKit Return Audio: size= 19kB time=00:00:02.11 bitrate= 75.4kbits/s speed=1.03x
[8/16/2020, 09:26:13] [Ring] ffmpeg stderr From Ring: size= 12kB time=00:00:03.61 bitrate= 27.9kbits/s speed= 1x
[8/16/2020, 09:26:13] [Ring] ffmpeg stderr HomeKit Return Audio: size= 24kB time=00:00:02.62 bitrate= 75.3kbits/s speed=1.02x
[8/16/2020, 09:26:13] [Ring] ffmpeg stderr From Ring: size= 14kB time=00:00:04.12 bitrate= 28.0kbits/s speed= 1x
[8/16/2020, 09:26:13] [Ring] ffmpeg stderr HomeKit Return Audio: size= 29kB time=00:00:03.16 bitrate= 75.2kbits/s speed=1.01x
[8/16/2020, 09:26:14] [Ring] ffmpeg stderr From Ring: size= 16kB time=00:00:04.63 bitrate= 28.0kbits/s speed= 1x
[8/16/2020, 09:26:14] [Ring] ffmpeg stderr HomeKit Return Audio: size= 34kB time=00:00:03.70 bitrate= 75.1kbits/s speed=1.01x
[8/16/2020, 09:26:14] [Ring] ffmpeg stderr From Ring: size= 17kB time=00:00:05.14 bitrate= 27.7kbits/s speed= 1x
[8/16/2020, 09:26:14] [Ring] ffmpeg stderr HomeKit Return Audio: size= 39kB time=00:00:04.24 bitrate= 75.0kbits/s speed=1.01x
[8/16/2020, 09:26:15] [Ring] ffmpeg stderr From Ring: size= 19kB time=00:00:05.65 bitrate= 27.7kbits/s speed= 1x
[8/16/2020, 09:26:15] [Ring] ffmpeg stderr HomeKit Return Audio: size= 43kB time=00:00:04.75 bitrate= 75.0kbits/s speed=1.01x
[8/16/2020, 09:26:15] [Ring] ffmpeg stderr From Ring: size= 21kB time=00:00:06.13 bitrate= 27.7kbits/s speed= 1x
[8/16/2020, 09:26:15] [Ring] ffmpeg stderr HomeKit Return Audio: size= 48kB time=00:00:05.26 bitrate= 75.0kbits/s speed=1.01x
[8/16/2020, 09:26:16] [Ring] ffmpeg stderr From Ring: [sdp @ 0x31eef00] max delay reached. need to consume packet
[sdp @ 0x31eef00] RTP: missed 1 packets

[8/16/2020, 09:26:16] [Ring] ffmpeg stderr From Ring: size= 23kB time=00:00:06.67 bitrate= 27.7kbits/s speed= 1x
[8/16/2020, 09:26:16] [Ring] ffmpeg stderr HomeKit Return Audio: size= 53kB time=00:00:05.80 bitrate= 75.0kbits/s speed=1.01x
[8/16/2020, 09:26:16] [Ring] ffmpeg stderr From Ring: size= 24kB time=00:00:07.16 bitrate= 27.4kbits/s speed= 1x
[8/16/2020, 09:26:17] [Ring] ffmpeg stderr HomeKit Return Audio: size= 58kB time=00:00:06.31 bitrate= 75.0kbits/s speed=1.01x
[8/16/2020, 09:26:17] [Ring] ffmpeg stderr From Ring: size= 26kB time=00:00:07.67 bitrate= 27.4kbits/s speed= 1x
[8/16/2020, 09:26:17] [Ring] ffmpeg stderr HomeKit Return Audio: size= 62kB time=00:00:06.82 bitrate= 74.9kbits/s speed=1.01x
[8/16/2020, 09:26:17] [Ring] ffmpeg stderr From Ring: size= 27kB time=00:00:08.19 bitrate= 27.4kbits/s speed= 1x
[8/16/2020, 09:26:18] [Ring] ffmpeg stderr HomeKit Return Audio: size= 67kB time=00:00:07.33 bitrate= 74.9kbits/s speed=1.01x
[8/16/2020, 09:26:18] [Ring] ffmpeg stderr From Ring: size= 29kB time=00:00:08.67 bitrate= 27.5kbits/s speed=0.999x
[8/16/2020, 09:26:18] [Ring] ffmpeg stderr HomeKit Return Audio: size= 72kB time=00:00:07.84 bitrate= 74.9kbits/s speed=1.01x
[8/16/2020, 09:26:18] [Ring] ffmpeg stderr From Ring: size= 31kB time=00:00:09.21 bitrate= 27.5kbits/s speed= 1x
[8/16/2020, 09:26:19] [Ring] ffmpeg stderr HomeKit Return Audio: size= 77kB time=00:00:08.38 bitrate= 74.9kbits/s speed=1.01x
[8/16/2020, 09:26:19] [Ring] ffmpeg exited with code 0
[8/16/2020, 09:26:19] [Ring] ffmpeg stderr From Ring: size= 33kB time=00:00:09.72 bitrate= 27.5kbits/s speed= 1x
[8/16/2020, 09:26:19] [Ring] ffmpeg stderr HomeKit Return Audio: size= 81kB time=00:00:08.89 bitrate= 74.9kbits/s speed=1.01x
[8/16/2020, 09:26:19] [Ring] ffmpeg stderr From Ring: size= 34kB time=00:00:10.23 bitrate= 27.6kbits/s speed= 1x
[8/16/2020, 09:26:20] [Ring] ffmpeg stderr HomeKit Return Audio: size= 86kB time=00:00:09.40 bitrate= 74.9kbits/s speed= 1x
[8/16/2020, 09:26:20] [Ring] ffmpeg stderr From Ring: size= 36kB time=00:00:10.75 bitrate= 27.6kbits/s speed= 1x
[8/16/2020, 09:26:20] [Ring] ffmpeg stderr HomeKit Return Audio: size= 91kB time=00:00:09.94 bitrate= 74.8kbits/s speed= 1x
[8/16/2020, 09:26:20] [Ring] ffmpeg stderr From Ring: size= 38kB time=00:00:11.23 bitrate= 27.6kbits/s speed=0.999x
[8/16/2020, 09:26:21] [Ring] ffmpeg stderr HomeKit Return Audio: size= 96kB time=00:00:10.48 bitrate= 74.9kbits/s speed= 1x
[8/16/2020, 09:26:21] [Ring] ffmpeg stderr From Ring: size= 39kB time=00:00:11.67 bitrate= 27.6kbits/s speed=0.994x
[8/16/2020, 09:26:21] [Ring] ffmpeg stderr HomeKit Return Audio: size= 100kB time=00:00:10.99 bitrate= 74.9kbits/s speed=1.01x
[8/16/2020, 09:26:21] [Ring] ffmpeg stderr From Ring: size= 41kB time=00:00:12.25 bitrate= 27.5kbits/s speed=0.999x
[8/16/2020, 09:26:22] [Ring] ffmpeg stderr HomeKit Return Audio: size= 105kB time=00:00:11.50 bitrate= 74.8kbits/s speed= 1x
[8/16/2020, 09:26:22] [Ring] ffmpeg stderr From Ring: size= 43kB time=00:00:12.79 bitrate= 27.5kbits/s speed= 1x
[8/16/2020, 09:26:22] [Ring] ffmpeg stderr HomeKit Return Audio: size= 110kB time=00:00:12.04 bitrate= 74.8kbits/s speed= 1x
[8/16/2020, 09:26:22] [Ring] ffmpeg stderr From Ring: size= 45kB time=00:00:13.30 bitrate= 27.6kbits/s speed= 1x
[8/16/2020, 09:26:23] [Ring] ffmpeg stderr HomeKit Return Audio: size= 115kB time=00:00:12.55 bitrate= 74.8kbits/s speed= 1x
[8/16/2020, 09:26:23] [Ring] ffmpeg stderr From Ring: size= 47kB time=00:00:13.81 bitrate= 27.6kbits/s speed= 1x
[8/16/2020, 09:26:23] [Ring] ffmpeg stderr HomeKit Return Audio: size= 119kB time=00:00:13.06 bitrate= 74.8kbits/s speed= 1x
[8/16/2020, 09:26:23] [Ring] ffmpeg stderr From Ring: size= 48kB time=00:00:14.31 bitrate= 27.4kbits/s speed= 1x
[8/16/2020, 09:26:24] [Ring] ffmpeg stderr HomeKit Return Audio: size= 124kB time=00:00:13.60 bitrate= 74.8kbits/s speed= 1x
[8/16/2020, 09:26:24] [Ring] ffmpeg stderr From Ring: size= 50kB time=00:00:14.79 bitrate= 27.4kbits/s speed= 1x
[8/16/2020, 09:26:24] [Ring] ffmpeg stderr HomeKit Return Audio: size= 129kB time=00:00:14.14 bitrate= 74.8kbits/s speed= 1x
[8/16/2020, 09:26:24] [Ring] ffmpeg stderr From Ring: size= 51kB time=00:00:15.33 bitrate= 27.5kbits/s speed= 1x
[8/16/2020, 09:26:25] [Ring] ffmpeg stderr HomeKit Return Audio: size= 134kB time=00:00:14.68 bitrate= 74.8kbits/s speed= 1x
[8/16/2020, 09:26:25] [Ring] ffmpeg stderr From Ring: size= 53kB time=00:00:15.85 bitrate= 27.5kbits/s speed= 1x
[8/16/2020, 09:26:25] [Ring] ffmpeg stderr HomeKit Return Audio: size= 139kB time=00:00:15.19 bitrate= 74.8kbits/s speed= 1x
[8/16/2020, 09:26:25] [Ring] ffmpeg stderr From Ring: size= 55kB time=00:00:16.34 bitrate= 27.4kbits/s speed= 1x
[8/16/2020, 09:26:26] [Ring] ffmpeg stderr HomeKit Return Audio: size= 143kB time=00:00:15.67 bitrate= 74.8kbits/s speed= 1x
[8/16/2020, 09:26:26] [Ring] ffmpeg stderr From Ring: size= 56kB time=00:00:16.85 bitrate= 27.4kbits/s speed= 1x
[8/16/2020, 09:26:26] [Ring] ffmpeg stderr HomeKit Return Audio: size= 148kB time=00:00:16.21 bitrate= 74.8kbits/s speed= 1x
[8/16/2020, 09:26:26] [Ring] ffmpeg stderr From Ring: size= 58kB time=00:00:17.37 bitrate= 27.4kbits/s speed=0.999x
[8/16/2020, 09:26:27] [Ring] ffmpeg stderr HomeKit Return Audio: size= 153kB time=00:00:16.72 bitrate= 74.8kbits/s speed= 1x
[8/16/2020, 09:26:27] [Ring] ffmpeg stderr From Ring: size= 60kB time=00:00:17.91 bitrate= 27.4kbits/s speed= 1x
[8/16/2020, 09:26:27] [Ring] ffmpeg stderr HomeKit Return Audio: size= 158kB time=00:00:17.26 bitrate= 74.8kbits/s speed= 1x
[8/16/2020, 09:26:28] [Ring] ffmpeg stderr From Ring: size= 62kB time=00:00:18.39 bitrate= 27.4kbits/s speed=0.995x
[8/16/2020, 09:26:28] [Ring] Stopped Live Stream for Voordeur
[8/16/2020, 09:26:38] [Ring] ffmpeg stderr HomeKit Return Audio: pipe:: Connection timed out

[8/16/2020, 09:26:38] [Ring] ffmpeg stderr HomeKit Return Audio: size= 159kB time=00:00:17.44 bitrate= 74.8kbits/s speed=0.635x
video:0kB audio:145kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead:
[8/16/2020, 09:26:38] [Ring] ffmpeg stderr HomeKit Return Audio: 9.451187%

[8/16/2020, 09:26:38] [Ring] ffmpeg stderr HomeKit Return Audio: Exiting normally, received signal 15.

[8/16/2020, 09:26:38] [Ring] ffmpeg HomeKit Return Audio exited with code 255
[8/16/2020, 09:26:38] [Ring] ffmpeg stderr From Ring: pipe:: Connection timed out

[8/16/2020, 09:26:38] [Ring] ffmpeg stderr From Ring: size= 62kB time=00:00:18.57 bitrate= 27.3kbits/s speed=0.649x
video:0kB audio:53kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: 16.912930%

[8/16/2020, 09:26:38] [Ring] ffmpeg stderr From Ring: Exiting normally, received signal 15.

[8/16/2020, 09:26:38] [Ring] ffmpeg From Ring exited with code 255

[dgreif]

Those logs look perfect, no obvious issues with return audio. Can you try v9.8.0? Does the speaker work if you try it through the Ring app?

[mrh270188]

Thanks @dgreif for answering so quick.
To answer your question, audio seems to be working fine both ways when using the ring app.
A weird thing I noticed today is that after I speak to my doorbell with the Home app no sound comes out of the doorbell but when i playback the recording in the ring app i hear myself talking! How is it recording the sound but not broadcasting it to the ring doorbell?

[mdemarino]

I am having this same issue with the same mode doorbell. Kind of stating the obvious, but a fix would be awesome!

[dgreif]

Thanks for the additional detail @mrh270188. The fact that the recording contains the audio means that we are at least getting it to the Ring server properly. Did this work for either or you previously? Would you be willing to try downgrading to version 9.7.3 and see if it works with that version? Assuming a normal homebridge setup, you would downgrade by running sudo npm i -g --unsafe-perm homebridge-ring@9.7.3.

[mdemarino]

I just downgraded using the command you gave and that did not fix the issue. I am running HOOBS and logs look nearly identical to the logs above. Thanks!

[dgreif]

@mdemarino thanks for trying. Has 2-way audio ever worked for you?

[mdemarino]

No it has not. I only have one ring doorbell on my HOOBS & a ring security system.

[mrh270188]

Thanks for the additional detail @mrh270188. The fact that the recording contains the audio means that we are at least getting it to the Ring server properly. Did this work for either or you previously? Would you be willing to try downgrading to version 9.7.3 and see if it works with that version? Assuming a normal homebridge setup, you would downgrade by running sudo npm i -g --unsafe-perm homebridge-ring@9.7.3.

Would you be willing to try downgrading to version 9.7.3 and see if it works with that version?
I downgraded using the command. Tried talking using the ring app and home app. Unfortunately I got the same results. With the ring app it was working with the home app it was not.

Did this work for either or you previously?
I have the Ring doorbell 2nd generation for 1 week now.
I've already installed a fresh Homebridge image on my SD Card in reinstalled the plugin. Just to be sure this was an issue.
Also, my nephew did the same setup with a Ring doorbell 3rd generation the same time I did mine. He has no issues with the 3rd generation.

[Bullet55NL]

Thanks for the additional detail @mrh270188. The fact that the recording contains the audio means that we are at least getting it to the Ring server properly. Did this work for either or you previously? Would you be willing to try downgrading to version 9.7.3 and see if it works with that version? Assuming a normal homebridge setup, you would downgrade by running sudo npm i -g --unsafe-perm homebridge-ring@9.7.3.

Would you be willing to try downgrading to version 9.7.3 and see if it works with that version?
I downgraded using the command. Tried talking using the ring app and home app. Unfortunately I got the same results. With the ring app it was working with the home app it was not.

Did this work for either or you previously?
I have the Ring doorbell 2nd generation for 1 week now.
I've already installed a fresh Homebridge image on my SD Card in reinstalled the plugin. Just to be sure this was an issue.
Also, my nephew did the same setup with a Ring doorbell 3rd generation the same time I did mine. He has no issues with the 3rd generation.

I have indeed no issues once so ever.

[dgreif]

Thank you both for trying the older version. You can update back to the latest since downgrading didn't help. Unfortunately, I don't have a Doorbell 2 to test with (I have the doorbell pro), so I can't really dig into this further. The logs look good, and it sounds like the audio is getting to the Ring servers just fine since it's in the recordings. The only other thing I can think of is maybe the output volume level is set on a per-session basis and for some reason it's set to 0 for your homebridge session. The easiest way to confirm this would be for you to run the device discovery tool and post the output here. See https://github.com/dgreif/ring/wiki/Data-Discovery for the full directions on how to do that.

[Bullet55NL]

My test to show it can work.
https://youtu.be/pmBjh9QAi_c

Tested on a ring video doorbell 2. (With detachable battery)

Edit:
Just to clarify:
I have Ring Doorbell 2
Mrh has The Ring Doorbel (1) 2nd Generation

[mdemarino]

Fortunately enough for me, I am still within my return window. So I will be upgrading to the Pro, sorry this doesn’t help the open issue.

[Bullet55NL]

@Bullet55NL I believe your model is different than mine and @mrh270188. @Bullet55NL has the Ring Doorbell 2 and we have the Ring Doorbell 2nd Gen. These are different models. I believe this only effects Ring Doorbell 2nd Gen.

Yeah I just edited my post to clarify this 😄

[dgreif]

@mrh270188 running https://github.com/dgreif/ring/wiki/Data-Discovery is the next step at this point

[mrh270188]

Here is the json printed after using the ring-device-data-cli command:

{"locations":[{"name":"Den Helder","cameras":[{"description":"Voordeur","subscribed":true,"subscribed_motions":true,"battery_life":"100","external_connection":true,"firmware_version":"Up to Date","kind":"cocoa_doorbell","settings":{"offline_motion_event_settings":{"subscribed":true,"enabled":false,"max_upload_kb":5000,"resolution_p":360,"frequency_after_secs":2,"period_after_secs":30},"lite_24x7":{"subscribed":true,"enabled":true,"frequency_secs":3600,"resolution_p":360},"enable_vod":1,"exposure_control":2,"motion_zones":[1,0,0,0,0],"motion_snooze_preset_profile":"low","motion_snooze_presets":["none","low","medium","high"],"live_view_preset_profile":"middle","live_view_presets":["low","middle","high","highest"],"pir_sensitivity_1":5,"vod_suspended":0,"doorbell_volume":0,"vod_status":"enabled","video_settings":{"encryption_enabled":null},"advanced_motion_detection_enabled":true,"advanced_motion_zones":{"zone1":{"name":"Default Zone","state":2,"vertex1":{"x":0,"y":0.4},"vertex2":{"x":0.333333,"y":0.4},"vertex3":{"x":0.666666,"y":0.4},"vertex4":{"x":1,"y":0.4},"vertex5":{"x":1,"y":1},"vertex6":{"x":0.666666,"y":1},"vertex7":{"x":0.333333,"y":1},"vertex8":{"x":0,"y":1}},"zone2":{"name":"Zone 2","state":0,"vertex1":{"x":0,"y":0},"vertex2":{"x":0,"y":0},"vertex3":{"x":0,"y":0},"vertex4":{"x":0,"y":0},"vertex5":{"x":0,"y":0},"vertex6":{"x":0,"y":0},"vertex7":{"x":0,"y":0},"vertex8":{"x":0,"y":0}},"zone3":{"name":"Zone 3","state":0,"vertex1":{"x":0,"y":0},"vertex2":{"x":0,"y":0},"vertex3":{"x":0,"y":0},"vertex4":{"x":0,"y":0},"vertex5":{"x":0,"y":0},"vertex6":{"x":0,"y":0},"vertex7":{"x":0,"y":0},"vertex8":{"x":0,"y":0}}},"advanced_motion_detection_human_only_mode":true,"enable_audio_recording":true,"people_detection_eligible":true,"live_view_disabled":false,"ignore_zones":{"zone1":{"name":"","state":0,"vertex1":{"x":0,"y":0},"vertex2":{"x":0,"y":0}},"zone2":{"name":"","state":0,"vertex1":{"x":0,"y":0},"vertex2":{"x":0,"y":0}},"zone3":{"name":"","state":0,"vertex1":{"x":0,"y":0},"vertex2":{"x":0,"y":0}},"zone4":{"name":"","state":0,"vertex1":{"x":0,"y":0},"vertex2":{"x":0,"y":0}}},"enable_rich_notifications":false,"rich_notifications_billing_eligible":true,"loitering_threshold":10,"advanced_motion_detection_types":["human"],"motion_detection_enabled":true,"rich_notifications_scene_source":"cloud","recording_storage_type":"default_s3","advanced_motion_zones_enabled":false,"advanced_motion_zones_type":"8vertices","advanced_pir_motion_zones":{"zone1_sensitivity":5,"zone2_sensitivity":5,"zone3_sensitivity":5,"zone4_sensitivity":5,"zone5_sensitivity":5,"zone6_sensitivity":5},"rich_notifica-uuid":false},"features":{"motions_enabled":true,"show_recordings":true,"show_vod_settings":true,"rich_notifications_eligible":true,"show_24x7_lite":true,"show_offline_motion_events":false,"chime_auto_detect_capable":false},"owned":true,"alerts":{"connection":"online","ota_status":"successful"},"motion_snooze":null,"stolen":false,"is_sidewalk_gateway":false,"created_at":"2020-08-08T16:55:52Z"}],"chimes":[],"devices":[]}],"amazonKeyLocks":[]}

[dgreif]

@mrh270188 can you give v9.8.2 a try? I can't guarantee it will work, but I did find one thing that Ring was doing when the mic is activated that I didn't previously have.

[mdemarino]

It’s working now!

Edit: I did purchase the Ring Pro and that did work on previous versions. I upgraded to 9.8.2 and the Ring Doorbell Gen 2 is now working!!!! Thanks!

[dgreif]

@mdemarino that's great! I saw your note that it wasn't working with 9.8.2. Had you not fully updated yet, or did you do something else to get it working?

[mdemarino]

@dgreif I thought I had updated but I was wrong, once the update and it actually went through and I rebooted my pi it worked great!

[dgreif]

Awesome! I'll wait for @mrh270188 to report back before closing

[mrh270188]

@mrh270188 can you give v9.8.2 a try? I can't guarantee it will work, but I did find one thing that Ring was doing when the mic is activated that I didn't previously have.

Everything seems to be working now. Thanks alot for your support!