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Notify user if all staff are offline #304

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eartharoid opened this issue Apr 23, 2022 — with Feedbacky GitHub · 2 comments
Closed

Notify user if all staff are offline #304

eartharoid opened this issue Apr 23, 2022 — with Feedbacky GitHub · 2 comments
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new feature New feature
Milestone
v4.0

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@eartharoid Feedbacky GitHub
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eartharoid commented Apr 23, 2022 •
edited

If all staff are offline when a ticket is created, or when the user sends a message (after some time since the last offline notification), send a message telling the user that no one is online and it may take longer than usual to receive a reply.
@eartharoid Feedbacky GitHub
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Post details:

  • Author: 545
  • Votes amount: 6
  • Comments amount: 0

See full discussion at Feedbacky here.

@eartharoid eartharoid added this to the v4.1 milestone Apr 23, 2022
@eartharoid eartharoid added the new feature New feature label Apr 23, 2022
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Also, add optional support hours (& days). If a ticket is created or a message is sent in a ticket outside of these hours, such as on the weekend, send a message telling the user when staff will be available.

@Chairman#7964's idea

@eartharoid eartharoid modified the milestones: v4.1, v4.0 Jul 11, 2022
eartharoid added a commit that referenced this issue Mar 17, 2023
@eartharoid
feat: working hours (#304)
faf6edc
eartharoid added a commit that referenced this issue Mar 23, 2023
@eartharoid
feat: notify when staff are offline (closes #304)
59dec28
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