Inactivity Warnings

[eartharoid]

^{RooRay on Feedbacky}
Ping people to reply after X amount of time set by the person who setup the bot instance to reply. Also preferably add detection so i.e if the last reply was a person defined in the category settings as being a staff member the ticket opener(s) get pinged and if the ticket opener(s) replied last the staff would be pinged or staff member if the ticket was claimed.

If a staff member sends a message in a ticket and the user does not reply after x minutes, automatically ping the user and warn them how long is left until auto closure.

[eartharoid]

Post details:

• Author: RooRay
• Votes amount: 7
• Comments amount: 0

See full discussion at Feedbacky here.

[eartharoid]

Also, send reminders to staff if they do not reply to a ticket after a set time (like 24h)
@Chairman#7964's idea