Disable Time spent and Dependencies fields

docs/settings.rst

@@ -94,6 +94,14 @@ These changes are visible throughout django-helpdesk
 
   **Default:** ``HELPDESK_ANON_ACCESS_RAISES_404 = False``
 
+- **HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET** If False, disable the fields on ticket.
+
+  **Default:** ``HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET = True``
+
+- **HELPDESK_ENABLE_TIME_SPENT_ON_TICKET** If False, disable the fields on ticket.
+
+  **Default:** ``HELPDESK_ENABLE_TIME_SPENT_ON_TICKET = True``
+
 Options shown on public pages
 -----------------------------
 

helpdesk/settings.py

@@ -41,6 +41,16 @@
                                                 'HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT',
                                                 False)
 
+# Enable the Dependencies field on ticket view
+HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET = getattr(settings,
+                                                'HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET',
+                                                True)
+
+# Enable the Time spent on field on ticket view
+HELPDESK_ENABLE_TIME_SPENT_ON_TICKET = getattr(settings,
+                                                'HELPDESK_ENABLE_TIME_SPENT_ON_TICKET',
+                                                True)
+
 # raises a 404 to anon users. It's like it was invisible
 HELPDESK_ANON_ACCESS_RAISES_404 = getattr(settings,
                                           'HELPDESK_ANON_ACCESS_RAISES_404',

helpdesk/templates/helpdesk/followup_edit.html

@@ -46,8 +46,10 @@
                 <dt><label for="id_new_status">New Status:</label></dt>
                 <dd>{{ form.new_status }}</dd>
                     <p>If the status was changed, what was it changed to?</p>
+                {% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}
                 <dt><label for="id_time_spent">Time spent:</label></dt>
                 <dd>{{ form.time_spent }}</dd>
+                {% endif %}
             </dl>
             </fieldset>
             <p><input class="btn btn-primary btn-sm" type="submit" value="Submit"></p>{% csrf_token %}

helpdesk/templates/helpdesk/report_index.html

@@ -45,7 +45,7 @@ <h2>{% trans "Reports &amp; Statistics" %}</h2>
                         <th>{% trans "Open" %}</th>
                         <th>{% trans "Resolved" %}</th>
                         <th>{% trans "Closed" %}</th>
-                        <th>{% trans "Time spent" %}</th>
+                        {% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}<th>{% trans "Time spent" %}</th>{% endif %}
                     </tr>
                 </thead>
                 <tbody>
@@ -55,7 +55,7 @@ <h2>{% trans "Reports &amp; Statistics" %}</h2>
                         <td>{% if queue.open %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=1&status=2'>{% endif %}{{ queue.open }}{% if queue.open %}</a>{% endif %}</td>
                         <td>{% if queue.resolved %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=3'>{% endif %}{{ queue.resolved }}{% if queue.resolved %}</a>{% endif %}</td>
                         <td>{% if queue.closed %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=4'>{% endif %}{{ queue.closed }}{% if queue.closed %}</a>{% endif %}</td>
-                        <td>{{ queue.time_spent }}{% if queue.dedicated_time %} / {{ queue.dedicated_time }}{% endif %}</td>
+                        {% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}<td>{{ queue.time_spent }}{% if queue.dedicated_time %} / {{ queue.dedicated_time }}{% endif %}</td>{% endif %}
                     </tr>
                     {% empty %}
                     <tr><td colspan='6'>{% trans "There are no unassigned tickets." %}</td></tr>

helpdesk/templates/helpdesk/ticket.html

@@ -46,7 +46,7 @@ <h3 class="text-center">
                         <div class="list-group-item list-group-item-action">
                             <div class="d-flex w-100 justify-content-between">
                                 <h5 class="mb-1">{{ followup.title|num_to_link }}</h5>
-                                <small><i class="fas fa-clock"></i>&nbsp;<span class='byline text-info'>{% if followup.user %}by {{ followup.user }},{% endif %} <span title='{{ followup.date|date:"DATETIME_FORMAT" }}'>{{ followup.date|naturaltime }}</span>{% if followup.time_spent %}, <span>{% trans "time spent" %}: {{ followup.time_spent_formated }}</span>{% endif %} {% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span></small>
+                                <small><i class="fas fa-clock"></i>&nbsp;<span class='byline text-info'>{% if followup.user %}by {{ followup.user }},{% endif %} <span title='{{ followup.date|date:"DATETIME_FORMAT" }}'>{{ followup.date|naturaltime }}</span>{% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}{% if followup.time_spent %}{% endif %}, <span>{% trans "time spent" %}: {{ followup.time_spent_formated }}</span>{% endif %} {% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span></small>
                             </div>
                             <p class="mb-1">
                                 {% if followup.comment %}
@@ -156,12 +156,14 @@ <h5 class="mb-1">{{ followup.title|num_to_link }}</h5>
                 <dd class='form_help_text'>{% trans "If this is public, the submitter will be e-mailed your comment or resolution." %}</dd>
                 {% endif %}
 
+                {% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}
                 {% if user.is_staff %}
                 <dt>
                     <label for='id_time_spent'>{% trans "Time spent" %}</label> <span class='form_optional'>{% trans "(Optional)" %}</span>
                 </dt>
                 <dd><input name='time_spent' type="time" /></dd>
                 {% endif %}
+                {% endif %}
             </dl>
 
         <p id='ShowFurtherOptPara'><button class="btn btn-warning btn-sm" id='ShowFurtherEditOptions'>{% trans "Change Further Details &raquo;" %}</button></p>

helpdesk/templates/helpdesk/ticket_desc_table.html

@@ -70,7 +70,9 @@
                         <td>{{ ticketcc_string }} <a data-toggle='tooltip' href='{% url 'helpdesk:ticket_cc' ticket.id %}' title='{% trans "Click here to add / remove people who should receive an e-mail whenever this ticket is updated." %}'><strong><button type="button" class="btn btn-warning btn-sm float-right"><i class="fa fa-share"></i></button></strong></a>{% if SHOW_SUBSCRIBE %} <strong><a data-toggle='tooltip' href='?subscribe' title='{% trans "Click here to subscribe yourself to this ticket, if you want to receive an e-mail whenever this ticket is updated." %}'><button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-rss-square"></i></button></a></strong>{% endif %}</td>
                     </tr>
 
+                    {% if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET != False and helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET != False %}
                     <tr>
+                    {% if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET %}
                         <th class="table-active">{% trans "Dependencies" %}</th>
                         <td>
                             <a data-toggle='tooltip' href='{% url 'helpdesk:ticket_dependency_add' ticket.id %}' title="{% trans "Click on 'Add Dependency', if you want to make this ticket dependent on another ticket. A ticket may not be closed until all tickets it depends on are closed." %}"><button type="button" class="btn btn-primary btn-sm float-right"><i class="fas fa-link"></i></button></a>
@@ -82,9 +84,19 @@
                             {% trans "This ticket has no dependencies." %}
                             {% endfor %}
                         </td>
+                    {% else %}
+                        <th class="table-active"></th>
+                        <td></td>
+                    {% endif %}
+                    {% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}
                         <th class="table-active">{% trans "Total time spent" %}</th>
                         <td>{{ ticket.time_spent_formated }}</td>
+                    {% else %}
+                        <th class="table-active"></th>
+                        <td></td>
+                    {% endif %}
                     </tr>
+                    {% endif %}
                     {% if ticket.kbitem %}
                     <tr>
                         <th class="table-active">{% trans "Knowlegebase item" %}</th>

helpdesk/templates/helpdesk/ticket_list.html

@@ -75,7 +75,7 @@
                                 <th>{% trans "Owner" %}</th>
                                 <th>{% trans "Submitter" %}</th>
                                 <th>{% trans "Time Spent" %}</th>
-                                <th>{% trans "KB item" %}</th>
+                                {% if helpdesk_settings.HELPDESK_KB_ENABLED %}<th>{% trans "KB item" %}</th>{% endif %}
                             </tr>
                             </thead>
                         </table>
@@ -409,7 +409,9 @@ <h5 class="mb-0">
                     },
                     {data: "submitter"},
                     {data: "time_spent", "visible": false},
+                    {% if helpdesk_settings.HELPDESK_KB_ENABLED %}
                     {data: "kbitem"},
+                    {% endif %}
                 ]
             });
 

helpdesk/urls.py

@@ -108,14 +108,6 @@ def get_context_data(self, **kwargs):
         staff.ticket_cc_del,
         name='ticket_cc_del'),
 
-    url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/add/$',
-        staff.ticket_dependency_add,
-        name='ticket_dependency_add'),
-
-    url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/delete/(?P<dependency_id>[0-9]+)/$',
-        staff.ticket_dependency_del,
-        name='ticket_dependency_del'),
-
     url(r'^tickets/(?P<ticket_id>[0-9]+)/attachment_delete/(?P<attachment_id>[0-9]+)/$',
         staff.attachment_del,
         name='attachment_del'),
@@ -170,6 +162,17 @@ def get_context_data(self, **kwargs):
 
 ]
 
+if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET:
+    urlpatterns += [
+            url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/add/$',
+            staff.ticket_dependency_add,
+            name='ticket_dependency_add'),
+
+        url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/delete/(?P<dependency_id>[0-9]+)/$',
+            staff.ticket_dependency_del,
+            name='ticket_dependency_del'),
+    ]
+
 urlpatterns += [
     url(r'^$',
         protect_view(public.Homepage.as_view()),