Fixes #6 -- Add details about receiving reports, on-call duty and example initial responses #10
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…mple initial responses
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| ## Report handling procedure | |||
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| > Work in progress | |||
| This document aims to present the way we handle received reports. This is not a complete guide, or a template we absolutely always follow. Each issue is different and requires individual consideration on case-to-case basis. However, this is a set of guidelines or best practices that guide the way we provide support to the community. | |||
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on a case-to-case basis
Perhaps a set of guidelines and best practices instead of or?
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What type of tense do we want this document to have? Do we want to pick a tense and try to stick with it? |
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| ### On-call duty | ||
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| In order to achieve a fast response time to received reports, we implemented a week long on-call duty. Every week we assign one member of the Code of Conduct committee to be the primary person on duty, and another member to be a secondary supporter. On-call duty ends and finishes every Monday at noon UTC, when a reminder is sent to conduct@djangoproject.com with information who is the next primary and secondary member on-duty following week. Schedule is managed via spreadsheet. If a member won't be available on given week, they should exchange their week with another member. |
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@phalt thanks for the review! I corrected that, I think :) Happy to stick to any tense, I'll let you pick one :) |
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Let's get a vote from others but I think present tense works well in guidelines. @cogat @EmilyK @jefftriplett @bmispelon - thoughts? |
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Present is good! :) Protip: you can also mention @django/coc-committee :) |
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This should close #6 :)