Login found——Error: Request failed with status code 500

[zhanwen]

step1:
run: docker-compose -f docker-compose.prod.yml up

step2: login
username:admin
password:password

then remind me status code 500.

terminate response.

Then can create dataset and operate other. but can't annotation, i see Home->step5. annotate the dataset, but now i try annotate found not operate.

[icoxfog417]

Please provide your environment information following to the ISSUE_TEMPLATE.

[greenspray9]

I also have the same issue

[greenspray9]

Steps to reproduce :

Login as admin -> Create project -> Logout -> Try to login as admin -> Pop up with status 500

I am running this code in Ubuntu via docker-compose -f docker-compose.dev.yml up

[Hironsan]

It's a lack of information. Please show me network request/response by using chrome/safari developer tools.

[zephyrous]

I face similar issues. I was logged in as admin. I reset my password and created three users with their own passowrds. Then I created a project, and logged out. Finally I logged in as one of the users, but I got the status 500 popup:

Request Method: GET
Status Code: 500 Internal Server Error

Then I try to create a project and I receive a 403 error:

HTTP 403 Forbidden
Allow: GET, POST, HEAD, OPTIONS
Content-Type: application/json
Vary: Accept

{
    "detail": "Authentication credentials were not provided."
}

Operating System: Ubuntu 18.04
Python Version Used: 3.6
When you install doccano: May 1
How did you install doccano (Heroku button etc): Deployed to Digital Ocean droplet with docker-compose -f docker-compose.prod.yml up

EDIT: I don't get the error when I use Safari, but Firefox seems to have issues (?).

[zhanwen]

@zephyrous @greenspray9 hello, I have solved it. shows step.

need docker-compose command

sudo apt install docker-compose

doccano images download：

sudo docker pull chakkiworks/doccano

then exec,：

sudo docker run -d --rm --name doccano \ -e "ADMIN_USERNAME=admin" \ -e "ADMIN_EMAIL=admin@example.com" \ -e "ADMIN_PASSWORD=password" \ -p 8000:8000 chakkiworks/doccano

--rm exit delete images, note: data save

chrome or safari input：

http://127.0.0.1:8000/login/
username：admin , password：password`

[zephyrous]

@zhanwen I was probably missing the --rm step. Will check, thanks!

[cmehak]

I am also facing same error, how to solve this issue as i am unable to annotate.I have windows OS and have docker running but error is coming : request failed with status code 500???
Please help

[zhanwen]

@cmehak please see: my above comment. windows 10 can use windowspower shell execute command.

[look4regev]

We are also facing the same issue, ran docker-compose -f docker-compose.prod.yml up -d on a Centos 7. No logs from the backend indicating on any issue. Perhaps it can be run with a debug mode to be able to trace the exception?

[pyxis777]

I am having the same problem as zhanwen and zephyrous Using Ubuntu 18.04, I get 500 error when I use Firefox, Chrome
Python Version 3.7.8
When you install doccano: September 22, 2020
Commit: 6d5bff4
How did you install doccano (Heroku button etc): docker-compose -f docker-compose.prod.yml up

When I checkout commit: 4ebc32c I do not get any browser errors.

[MKatereggaExigent]

Was this issue fully resolved. I am running Debian 10 server and I installed doccano using: docker-compose -f docker-compose.prod.yml up . The login page loads fine and I can successfully login with admin and password. However, the 500 error still pops up. I have tried everything suggested above.

[mlussati]

I'm having the same problem can someone help me solve please? I receive status error 500 with the administrator user

[icoxfog417]

Please try to logout from the admin site after you change the password.

https://github.com/doccano/doccano/blob/master/docs/faq.md#i-want-to-change-users-or-admins-password

[martinezhermes]

Are there any users of this web app that have made it possible to run docker-compose as of 2021 without this error? I am talking latest commit, no fork, no different version, docker-compose as of 2021. How do you make this work?

clean computer, clean everything, IT DOES NOT WORK, error 500.

[Hironsan]

I found the difference between 500 errors and no errors. When we meet the 500 error, The Allow header in the response is empty. If we replace DEBUG: False with DEBUG: True in docker-compose.prod.yml, the header won't be empty. But it's not a good solution for a production environment.

[Hironsan]

I found the cause. We need to remove image property from Project models and serializers.